Locked out of our room for a half hour. Conduit running across the ceiling, big metal thing sticking out from the bed. I hit my leg on it, and my 1 year old hit her head on, and for 100$ I would rather throw another twenty bucks and go to a decent hotel. Never never will I go to this...
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Thank you for your report on trip advisor. If you would contact me personally,I would like to get some more informaation from you. As our previous reviews suggest, we succeed very nicely in taking care of our customers. Stella in the restaurant has always received accolades for her dedication and helpfulness. I apologize for the problems you incurred. i will...
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the manager and staff treat you like your family, the rooms are spacious and clean , I have stayed at this hotel on buisness for the past 4 years and will not stay any where else in pueblo the ameneties that come with the room make the stay that much nicer , for the price theres no better in pueblo
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Thank you for taking time to write your review. We appreciate your business and your comments. The staff has evolved to a "customer service machine" and I share these reviews during our meetings.
Again thank you
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I have never been at a hotel where they welcomed you with open arms and really meant it! We stayed at the clarion in pueblo for a few days and the hospitatily was fantastic.When They answer the phone welcome and where they treat you like family. This is no lie. They really treat you like family!!! The Manager there ANDREA...
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Thank you for taking time to send a review. Both Jessica and Andrea are and asset to our team. They believe in customer service and will go out of their way to show it. At times, it can be trying but our staff try to make everyones' stay enjoyable. Thank you again, we are always appreciate of the comments.
Dennis...
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clarion hoetl, makes you the traveler feel like family, aundrea, the hotel manager treated me and my family as if we were staying at her very own residence, she put the capital c in comfort , meeting our every needs. never being bothered by our requests, i feel as if aundrea was going the extra mile and beyond. when i...
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Thank you for taking time to post a review. Our staff is very appreciative of your comments and they are reviewed daily to our staff. The staff mentioned will get special recognition for their efforts. We work hard a striving for perfection. Again, thank you for taking time to make us feel "special" and "appreciated"
Dennis L. Patrick, General Manager
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My father has just had to undergo massive heart surgery in Pueblo and the Clarion Inn has been more than accomodating to me and my whole family. Not only does this hotel offer a discounted rate for hospital stays the staff has been wonderful. Your front desk staff has been very kind and very professional. The breakfast is awsome also.
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First and foremost, I hope the srugery went well and my prayers are with your father for a speedy recovery. Second, I would like to thank you for your comments, We strive for perfection and it's always nice to receive comments when we succeed. Thank you for staying with us. Dennis L. Patrick, General Manager.
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I was transfered from Utah to Colorado for my job, and I have stayed here before because I have always been welcomed from your front desk staff, and your management has done everything in there power to keep me as comfortable as possible, and when ever i needed something i could count on the front desk staff to answer my...
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Hotel has changed management teams and cleaned up the property. Front desk staff very helpful, rooms in much better condition and wireless internet fixed. All of the major issues I have encountered with previous stays seemed to be resolved and the property has shown great improvement.
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Thank you for your most recent comment. It has taken a while to "tweak" our internet equipment but our tech did an excellent job. I am pleased we were able to accomodate you and than you very much for trying us again. We strive continuously to excel in customer satisfaction. It's nice when a guest compliments us for trying our...
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My college son left his mouthguard/appliance in his hotel room (worth $500) and didn't realize it until he got to the airport. I called and the woman at the front desk was so helpful. She immediately went to his room to look for it and even went through the trash. When she couldn't find it she notified the housekeeping staff...
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Thank you for your comments. I have passed them on to the staff and recognized them for their efforts. We hope to continue our success in exceeding customer service.
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We stayed one Monday night in a second floor room facing the Howard Johnson to the west. The front desk staff were pleasant, and we had great and attentive service the next morning at the breakfast buffet. The buffet included biscuits and gravy, eggs, potatoes, and one of our favorites: the waffle machine.
In the room, our bed was comfortable...
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Thank you for your comments. At the present time, we had been working with come crews who had heavy deisel trucks. It is annoying at any hotel. It almost impossible in Pueblo to get away from that with the exception ofthe hotel downtown which is not price sensitive. However, request ing a second floor does help during those times when...
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After reading the reviews, my husband, grandsons and I had hoped to have an enjoyable and relaxing night's stay at this hotel. We experienced the exact opposite!! Beginning with the unfriendly woman at check in, to finding hairs in the bathtub, to having to check out towels from the front desk to swim only to find out that the pool...
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Thank you for your review. I apologize of the inconveniences you incurred during your stay. At your convenience, please contact me at dpatrick@puebloclarion.com so I can discuss these issues with you. The issues you incurred is not our normal operation procedures. If you were here during our recent wrestling tournament, there were many negative issues that our guest were experiencing....
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