When you enter the hotel it seems abandoned. The hotel clerk was in the back. The lobby is dark, haunted and even part of it was closed off. There is no music, flowers, newspapers or a feeling of welcome. The staff wear street clothes, running suits with no name tags so it lacks a professional decorum. The pool is closed,... More

Breakfast was terrible, bathroom sink was clogged, shower fixture labeled incorrectly, tub floor wobbled, no room darkening curtains...not a good place. More

Stay away, the old Radisson is going through renovations. This property will become a Holiday Inn, but for now it's a complete mess. The crew starts work around 7am, so don't count on sleeping in. Give this place 6 or 8 months? It's hard to believe they have the nerve to remain open? There is scaffolding outside the building, the... More

Basically, you get what you pay for. We only needed to stay for one night. The room and bathroom were clean. No bed bugs. The beds are not queen size, they are fulls. The lobby needed to be updated and breakfast was generic. We were visiting Mystic and for the price it was fine. The hotel is in the middle... More

I was sent to New London for a job training and the agency booked my stay at the New London Plaza simply for logistics (it is pretty centrally located). The hotel looks like it was a nice place once upon a time with marble lobby and cherry-wood elevators, but it is clearly and simply not being kept up to standard.... More

Not sure why some people complain about this hotel. It's going through a renovation and will become a Holiday Inn in May 2012. The rooms are clean, the staff are friendly and the price you can't beat. It located very close to the Ferry, Mohegan Sun and 25min to Foxwoods. I have stayed at this property when it was a... More

Ownership and management of this hotel has completely changed since I stayed here last March. I had a great experience when this hotel was run by the Radisson, but when I returned in December, I was disappointed to find that things were completely different. The restaurant no longer offers meals, only sandwiches. The continental breakfast, which used to be free,... More

We stayed at the New London Plaza on Dec. 10, 2011 after attending the Garde Art Center. We were put off by the ironing board set up in our room with the cord strewn on the floor, but we had dinner reservations and had time to just put our things in the room. When we got back to the room... More

Horrible outdated sleep number beds guaranteed to give your back brand new pains! When we asked for a non-sleep number room, we were given key to room down the hall that had the exact same toture chamber beds! Went back to desk and they said we were mistaken and then - sorry we are all out of rooms with regular... More