The hotel has been recently refurbished. We spent one night here before boarding the Cross Sound Ferry early the next morning. Room was very clean, the beds were new, so very comfortable. Linens were all new. Pool was nice for the kids, albeit small. Parking was easy, staff was friendly. Breakfast in the morning was good. No complaints, very nice... More

Reading the reviews scared us! So we decided to just stop by to check it out. The staff were great and explained that the renovations had finished 2 weeks ago and that they were almost a Holiday Inn. The sign is up but not the flag. Our room was perfect and quiet. The hotel is located so that you can... More

Staying at this hotel with a large group for a reunion. On checking in I was daunted with notice from the front desk ckerk that I would be charged a day's rate for being late checking in. I arrived on the correct day and they have screwed up my reservations. They say they will fix it by the time I... More

The only work I saw was one morning they were still pulling some network wire in the bar/restaurant area. I had lunch there -- a guinness and a chicken wrap and the sandwich was good. The room was clean, and pretty much new. Bed was new, sheets were clean. Good water pressure. Nothing to complain about at all.

Stay away from this place until everything is done. They couldn't find my reservation, wanted to charge more than the quoted price, told me after I had checked in and paid that there was no water, my room was only sort-of clean (bathroom especially not clean) the room across the hall from me was trashed; holes in the walls, fixtures... More

My bed smelled like the sheets were washed with a package of cigarettes,paint peeling on ceiling of bathroom & tv didn't work. Yes they are going thru renovations but it was dicussing. We have stayed there before but nothing like what it was like this time. I hope when Holiday Inn takes over it's much better

The New London Plaza used to be the Radisson and soon will be the Holiday Inn. As of March 3, 2013, there is still construction going on, and the pool and the restaurant are closed. Call if you want to stay there; don't use online reservation sites, which are confused about what kind of hotel this is. The staff was... More

On a girls weekend we stayed here. We got in around 8pm, the lady who checked us in was very friendly and helpful. We took the shuttle to the casino, the driver was great! He was friendly and very helpful! The beds were super comfy! It's definitely a good pick!

I chose this hotel because my daughter and I were catching an early train the next morning. A description of the hotel indicated it was recently renovated however, the renovations were still going on and the advertised restaurant was not in existence. On first glance it looked like an unused building. While the guest room was nicely furnished the thermostat... More