We got married at this hotel 3 years ago when it was a Holiday Inn (It was very nice) Now with the Sheraton it is even better. First off the beds were GREAT!!! Better than our own mattress :)
It is Pet Friendly and we bought our dog with us. The staff was very friendly room service was great and...
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Very clean hotel with friendly staff; great beds and large flat screen tv's. I ordered room service and the food was great! My only problem/complaint is this hotel charges for Internet usage $10 per day. I could maybe understand a one time only charge. This is ridiculous as I brought my iPad for my trip and wanted to use it...
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We appreciate taking the time to send us your review. It's great to hear that you found the hotel overall an enjoyable experience including our guest rooms, meals, and customer service. You are correct about the charges for internet and parking, and in a city such as Stamford you will find these amenities at a charge at similar quality hotels....
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This is a nice hotel, with a spacious lobby, bright, clean rooms, and a good location for Stamford. I had apps and breakfast at the SPG Lounge, which was nice and convenient. The room was not exceptional, but quite good.
What I was most impressed by, though, was the customer service at this hotel. Front desk staff was very warm,...
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Thank you for your review of your recent stay with us. We are happy to hear that you had a great experience and our customer service was able to accommodate you. The experience that our team provides is our priority and it is always wonderful to hear feedback. Thank you again for your review, and we hope to have you...
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They've done a nice job renovating the hotel, with the exception of the rooms.
The lobby is nicely decorated. The staff is friendly and responsive. The place is clean.
They made BAD decisions with the rooms though. The pillows are WAY over sized. The beds are high and WAY too soft. This isn't comfortable plush, there's no support at all....
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We appreciate your time in sending us your review. It is always a great opportunity to learn and grow in such cases. We are very glad you found all of our staff friendly and responsive, and that the public areas were to your liking.
In regards to your comments about the guest rooms: all of our rooms feature brand new...
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I stayed at this hotel for a family reunion last year. The reunion was not at the hotel, but out of town family stayed here. They were dog friendly, had lovely areas to walk the dogs. The hotel was clean and the breakfast buffet was fabulous and I am fussy. It was $15, but it was delicious and hotels tend...
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Thank you for your review of your stay with us last year. We are happy to hear that you thoroughly enjoyed your stay during our conversion to Sheraton and found our restaurant surprisingly exceptional. You are correct that there is a nightly charge for in-room internet access, however it is always complimentary throughout the lobby and computers at our Link@Sheraton...
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Spent 2 nights here getting 2 rooms for family stay. Great location in Stamford. Hop skip and jump to the malls. Got a great deal on Priceline compared to retail asking price from the Sheraton web site. Check in was pleasant and a breeze. Great Staff. Rooms are almost new. Very clean and comfortable. Great Beds but they were very...
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Thank you for your review of your recent stay at our property. We are happy to hear that you did enjoy your stay and between our staff, our rooms, our restaurant and all points in-between you found everything enjoyable. We do sincerely apologize for any disturbance caused by our in-room air conditioning unit. Our engineering team is always more than...
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Thanks to Chris (Heal?) in maintenance for responding to our needs in the pool area: super quickly, kindly and efficiently. He was fantastic. It is amazing how welcoming and accommodating everyone was for our elderly dog, a great gift to owners of kind and easy-going pets. We were allowed early check in as SPG gold members and everything was excellent....
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Thank you for your review of your recent stay with us, and we are happy to hear that everything was excellent during your time spent here. We are committed to providing the best service we can to our guests and we are glad you were able to experience this first-hand. We are definitely a pet friendly hotel as well and...
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Had to go on 4 day business trip and this crew (front desk, room service, dining area, pool, gym) everyone was on their A game and they WOWED me off my feet. I was a bit demanding when it came to room service but my guy, Victor I believe, took care of me. I never looked forward to a hotel...
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Thank you for your review of your recent stay; we are very glad to hear that you were wowed by our level of service. it is a main focus of ours to provide the highest level of guest service throughout the entire property, and we are always gracious to hear great stories and feedback. We will be sure to pass...
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My wife and I just stayed here for a couple nights and were pretty dissappointed by the experience. The bed was pretty lumpy and we both woke up both mornings with sore backs. The HVAC unit in the room ran full out all the time regardless of what we set on the room's thermostat and the fan for it was...
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We sincerely appreciate your review of your recent stay and sharing these details with us. We always welcome every opportunity to better ourselves and make sure that anything unsatisfactory is not the norm. We sincerely apologize you did not have an enjoyable night's rest. All of the Sheraton Sweet Sleeper mattresses and bedding on our property are brand new so...
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This hotel is one mile from the Metro-North Train Station which makes it ideal for our weekend getaways to NYC. We've stayed there several times now and each time have been very pleased.
Reception desk staff are always pleasant and helpful.
Rooms are clean and large and the beds are among the most comfortable I've ever had the pleasure of...
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Thank you for your kind review of your most recent stay, and we are happy to have you as our repeat guest. From the service that we provide to our brand new Sheraton Sweet Sleeper bedding we are happy to hear you have found a great destination for your travels. We are thrilled that you enjoyed your dining experience as...
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