We rode over to the West Coast on the Harley for Mother's Day weekend and stayed at this hotel. We were greeted as soon as we walked through the door by a very pleasant desk clerk, who had everything ready for our check in. We found our room and bathroom to be very clean and comfortable and the Hotel to...
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Dear Marla M,
Thank you so much for choosing our hotel for your weekend getaway.
We are happy you enjoyed our facilities and that our staff was accommodating.
Please come back and see us again, we enjoy seeing familiar faces come to us time after time.
Thank you.
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We stayed just for one night after our flight down from Philadelphia. We arrived pretty late in the evening and were very tired.
We were welcomed by a very friendly staff and our check-in was quick.
We had a room with two queen beds: pretty spacious and very clean (furniture was a bit old compared to other HIexpress but in...
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Dear Sial,
Wow, what a wonderful picture you took of our pool, It is a nice and quiet retreat for our guests after traveling long distances, and the waterfall sound in the background makes it very calming to be there.
Thank you so much for taking the time to share your great comments about our property and staff.
Indeed, our...
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We stayed 2 nights and the rooms were very clean and nice. And the staff was very friendly. The bed was comfortable, nice pillows and the bathroom shower was the best. Very nice.
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Dear Maria U,
Thank you for your feedback. It is very important for us to deliver a comfortable and clean room every time for all of our guests. We want to always make you feel at home.
Come back to see us again.
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This hotel is pefect if you are planning on going to the local beaches.It is near everything. The staff is the best!!!
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Dear Needsunnydaz,
Thank you for staying with us, we are glad you were able to spend some time in our beaches. We are known for having the cleanest fine powdery sand around. When you say it’s near everything, we hope you tried some of the local fine dining, and possibly shopping at one of our many outlets. I’ll be pleased...
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We only spent one night here as part of our Florida trip in April. We had absolutely no complaints at all. Plenty of parking available. The room was spacious, well enough furnished and very clean. The beds were comfortable and linens of good quality. Big bathroom with plenty of toiletries which was nice. Staff were very attentive and friendly. There...
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Dear FMMG,
Thank you so much for reviewing our property. We are happy you stopped in Bonita Springs as part of your trip. I’m so pleased to hear that everything went well with your stay.
We are looking forward to see you again.
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My husband and I have stayed at a lot of Holiday Inn Express hotels (they are our preferred hotel) and we were disappointed in this hotel. I have allergies and this hotel smelled of cleaning products in the common areas and our room smelled like stale cigarette smoke even though we asked for a non-smoking room. As others have mentioned...
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Dear Labs33,
We greatly value your loyalty to Holiday Inn Express. We are very sorry you were disappointed during your recent stay with us.
We are presently working with our chemical suppliers to be more accommodating to our future allergy sensitive guests. We’re happy you enjoyed a few of the great restaurants near us.
We hope to see you again...
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What goes with the dogs and the rude dog owners in this hotel. I don't like sharing a bed spread or the chairs in my room with some dog's butt. I was told no pets were in the rooms, they were, dogs in the lobby and by the eating area. Heh, if you have dogs there simply tell the guests,...
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Dear Valued Guest,
I’m sorry you were inconvenienced by people with pets. We understand the value of a pet as a member of the family and cannot turn those family members away. It is our policy to restrict pets to one floor only and they are certainly not allowed in the complimentary breakfast room. Our rooms are cleaned and inspected...
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Having stayed in several Holiday Inn's, this was way below standard. The public rooms smelt and the bedroom was, like the rest of the hotel, 'very tired'! Look to stay somewhe else till it is refurbished. Shame as the staff were lovely, they deserve better!
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Dear Valued Guest,
Thank you for staying with us in Bonita Springs. I’m so happy to hear you thought our staff was lovely, we pride ourselves on our hospitality. We are constantly updating areas of the hotel to meet the needs of traveler traffic. If you have any questions please don’t hesitate to ask, we strive to be the best...
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We stayed there on March 5th 2012. We were actually planning on staying for 3 nights but left after just 1. Everything looked a little tired and old. I'm actually surprised it meets Holiday Inn's recently elevated standards. I've stayed in a bunch of other Holiday Inn Express property's recently and must say this one was not up to standard....
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Dear Turf G,
Thank you for your recent stay. I am sorry to hear you were not
happy with our facilities. We strive to make sure every guest has a
wonderful experience here and greatly appreciate the feedback if they don't.
I sincerely apologize for the problems you encountered.
Katie J
Case Manager
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The staff was friendly, courteous, & accommodating. We stayed in a King Suite which was clean & spacious. The entire hotel was clean. The complementary breakfast was OUTSTANDING, as expected, as it is at all Holiday Inn Express properties.
We found our hotel for any future visits to Southwest Florida.
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Dear Guest,
Thank you for reviewing your recent stay at our hotel. We look forward to seeing you in your future travels.
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