Don't confuse the Summer Bay Resort with the Inn at Summer Bay. The Summer Bay Resort has the Holiday Inn and the condos/villas and the pools, etc. Across the 4 lane highway is the Inn at Summer Bay which is average, but ok for the price paid. We drove our car across highway and had access to all of the... More

We should stand together and let them pay...vacation is ruined... Bad experience ever….. First, I am not a cheap shopper(I am diamond VIP with Hilton). I paid for an expensive package for summer bay but was treated like criminal. They are reluctant to help and lack of customer care. I contacted BBB but it did not help. After BBB stepped... More

We stayed in this hotel for our New Year's vacation. The place was terrible. The linens and towels were not clean. There was someone's hair all over the linens and towels. More

I was pleasantly surprised with the Inn. I was able to use the amenities at the Summerbay Resort across the highway. A shuttle was also available to transport me to the resort or the Denny's that was also across the road., I had a microwave and refridgerator in the room. If you are just looking for a good motel close... More

Has anyone here had any luck getting a refund,and or thought about contacting the Better Business Bureau or even the Department of Health maybe if a group of us stand up to the way Summer Bay in scamming people, lack of customer concern and the condition of the hotel we'll be able to help other people before this happens to... More

This was not the resort we thought we had purchased tickets to stay at but the hotel was a quint little nice place It was Quiet clean adn had everythign you needed there were a few special touches that made it really nice. NOw the Time share tour was a real joke we said no like 5 times then to... More

based on the reviews i have read, i notice that alot of individuals have not even visited this property. I highly suggest any person who bought a travel package call the customer service department and dont be scared to ask questions, the first question would be to speak to Quality Assurance and bring your concerns to them, let them HELP... More

I never even got to the trip itself. I was ripped off from the word go! I was given the hard sell on the phone, so I took it. I was told I had 3 years to use the package. I asked; 3 Years to use this?? The telemarketer replied, Yes. So I bit. At the time I didn't have... More

his was the worst place I've stayed at in a long time. The operator at guest services was always gruff on the phone. The room decor needed to be fixed up. All of the furniture showed signs of extensive use. Furniture was heavily marred. The shower leaked / dripped. The garbage disposal was so loud that you could not hear... More