We booked a room at this location because it was the closest to a relatives house. We arrived late at night and within ten minutes of checking into our room we called the 800 number to cancel our reservation for the following night and get into another Marriott property. We always stay at a Marriott because you know the quality...
More
Having stayed at this property before, we find the location, just off I-75 quite convenient. There is a choice of restaurants in the area for dinner and the hotel's breakfast offers a nice variety of food. The dining area is smaller than other Fairfield Inns that we have stayed at but it is adequate. Although the hotel could use some...
More
Dear Serviceprof, Thank you for your kind words regarding my staff and their attention to prompt helpful and friendly service. You are quite correct Marriott no longer constructs Fairfield Inn’s like ours. We are referred to as a Generation-1 Fairfield Inn and they changed our design nearly 20 years ago. However as you noted while we may be an oldie...
More
When we drove up, it was OH NO what did we book ahead of time! Rooms are small but immaculately clean. Modern fixtures in the bathroom but small towels. Breakfast was exactly the same as all other Fairfields. Internet connection was slow. There were very helpful people at this inn both at the front desk and breakfast area..
More
Dear TechnicianMichigan, I commiserate with your first impression and I know it’s hard not to judge a book by its cover. However, we are in fact an original Fairfield Inn, built nearly 30 years ago and times and design standards have changed many times since then. I will forward your acknowledgement of the immaculately clean room and comments about my...
More
Long time Marriott fan. Staff very helpful and service oriented. If you are new to Marriott lodging you will find this property doesn't represent current standard of hospitality. Rooms are small. Doors open to outside. Furniture somewhat dated. Hard to find hotel - especially if coming from jacksonville or north unless u have GPS. Marriott no longer constructs to these...
More
Dear Bonbud, It is always refreshing to hear that one of my employees has made a positive impression and you may be assured the acknowledgement will be rewarded. I am very proud of my staff that always goes out of their way to make sure our guests feel at “Home” even though they are staying at a Hotel. As a...
More
The outside hallways ought to have been enough warning for me not to book this hotel. I am absolutely stunned that Marriott allows it to carry the Fairfield flag. It is Motel 6 quality.
Room AC cycles on and off underneath the window to the outdoor hallway all night long. We had two rooms and both had this issue so...
More
Dear SuwaneeDad30024, I am truly sorry you had such an experience. I can assure you we have never been anything other than a Marriott. We are in fact one of the Original “Nifty Fifty” Fairfield Inn’s built nearly 30 years ago. I commiserate with your notice of our outside corridors and would have been happy to assist you in finding...
More
This is a conveniently located, clean hotel with exceptional staff. The manager, James was delightful and made us feel right at home from the moment we walked in the door. He even offered his opinion of local restaurants and night spots which were on spot!
The desk clerk, Chris that checked us in was knowledgable, professional and friendly.
The rooms...
More
Dear Jazzyjo1967, Thank you so very much for your kind words about our Hotel and my staff. Many of us have been in this business for a long time and we understand that many of you have to travel a lot for you jobs and all too often you are treated like a number instead of a person. We like...
More
We travel to Gainesville quite a bit and always stay at the Fairfield Inn. We find the beds very comfortable, the rooms clean, the staff very helpful and pleasant, and breakfast good. Whether we made our reservation on line or gone directly to the hotel, we have never had a bad experience here and will continue to frequent this hotel.
More
Dear SSR Traveler, It is always a pleasure to welcome back our regular travelers and thank you for your very kind words about our service and my staff. I will be sure to pass along your comments to them at our next staff meeting. I am also very happy to announce that we will be starting our remodeling in June...
More
This is the one and only bad experience i've had at a Mariott property. The desk chair actually had a blood stain on the back and the seat was also disgustingly stained. There were cobwebs in the corners of the room, the carpet was sticky, the bathroom had hairs in it and the corners were dirty. The bed and linens...
More
Dear Crsswift, Thank you for the acknowledgement and notification to everyone that we take care of our guests when they find that we have not met their expectations. Please be assured that the stain on the chair was in fact coffee and the room attendant has been properly retrained to our high standards. As you noted the overall cleanliness of...
More
The Beds were very comfortable and the Room was clean. We had a Handicap room that was Located on the Back side of the hotel. I felt somewhat Unsafe if I had to go outside at night because I'm female and traveling with an older person and a small Dog .Please make some of your Interior rooms Pet and Handicap...
More
Dear Nailpolish, Thank you for your kind words and acknowledgement of service from my staff. We have a great group of employees who strive to make everyone’s stay the very best they can. I commiserate about the hold on your CC card. Today’s banks assume guests at all hotels are going to charge room service or eat in the restaurant...
More
Check in was excessively long, as the guest before me had some issues. Room was outdated and musty. Room had dehumidifier that ran noisily all night. Great rate and location.
More
Dear SweetHomeAL07, Thank you for acknowledging the great rate and location and I am very excited to let everyone know we are in the final stages of planning for an extensive remodel that is starting in May. You should be pleasantly surprised when next your visit. JWM – GM - GNVFI
More
If you own or manage Fairfield Inn by Marriott, Gainesville, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
105 Reviews
80 Reviews
75 Reviews
