We thought this would be a really cute, unique place to stay during our 2-3 day stay at Key Largo. The price was very reasonable, and we couldn't say no to the idea of a floating houseboat inn (that's what the waiver is about).
We had the appropriate expectations going in--it was a small, slightly compact, imperfect room with everything...
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We are deeply apologetic for this guest’s unfortunate experience. We strive to do our best to make sure any occurrence like this would not happen and we take our guest’s comments and comforts seriously. We pride ourselves with a clean, comfortable environment for our guests and we rectified this concern immediately. All monies were refunded completely without question and professional...
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