Just returned from a week long trip and stayed here using SPG points. My wife and I had read mixed reviews on the property and did not have high expectations. We were pleasantly surprised with the wonderful service we received from the front desk, shuttle drivers, housekeeping, concierge, and maintenance (no issues, my wife just encountered them in the hallways)... More

My wife and I stayed here for 3 days in May using our SPG points. We had read mixed reviews and so had low expectations. That changed at check in with fantastic service, they were patient helpful and friendly. We had a room on the 3rd floor which was very large with a seperate bedroom and small kitchnette. (FYI no... More

We personally designed our 10 days “Best of South Florida” tour trip with the help of our guide book and Tripadvisor. It worked out very fine everywhere except for our Key West accommodation. From the 30th of April to the 3rd of May we stayed at room 333 of the Sheraton suites. The gap between the sweetened reviews and the... More

I know things happen and every issue can't be prevented but our problems should have and could have been prevented. We drove 20+ hours for our 2011 Dream Christmas vacation on the water and awoke to the stings of fire ants in our bed. They room was infested and we quickly showered and checked out after calling the front desk... More

The concierge. Allyson I can't say enough about her she knows everything and gets you the best prices. Because of her my husband. Caught the only mako. Shark. In the keys in over three. Years. She knows everything about anything. You may. Want to do while staying in keywest. She really goes that extra mile. And makes. Sure you get... More

We really enjoyed out three days at the Sheraton. You know you have reached the tropics as soon as you walk past the white rocking chairs and into the lobby. Staff was friendly and ready to help in anyway to make your visit special. This is a suite hotel so you have a livingroom which is nicely appointed. Dining room/kitchen... More

After searching around Tripadvisor for decent places in Key West to stay, we chose the Sheraton Suites. Upon arrival, we were tired and grumpy and were met by a smiling face (I believe Fotis was his name-forgive me if I spell it wrong). He upgraded us to a pool view (perhaps because it was post spring break and not that... More

Nice hotel. Away from the hustle and bustle of Duvall street. Nice beach right across the street. Minutes from the airport. Shuttle service to downtown. More

It is nice to walk into the reception area, get the key to your room and just park the car closest to the room. No valet hassle. Our room was spacious, huge bed, nice shower and it had a view of the beach. Breakfast was nice, the pool area comfortable, not too crowded. The hotel had shuttle service to downtown... More