This hotel has a lot of good but also a lot of bad. The hotel itself is old and tired looking, the amount of money you spent per day is not worth the price. They also charge a resort fee per day of $7.99. This fee entitles you to have free breakfast, free Internet and heated pool. However since you're...
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Thank you for taking the time to review our hotel. We are sorry you left feeling you did not receive good value for your dollar. We apologize for the misunderstanding of our resort fee, which covers shuttle services to downtown, beaches, airport and golf course. Breakfast is free daily. Thanks for letting us know the staff was friendly and helpful...
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This Comfort Inn doesn't measure up to the hotel brand. The staff were not friendly, lacked interest and seemed put out when questioned on location of something simple such as breakfast. The room was dirty and not sound proof at all. Breakfast included in room price was very basic but really the best part of the stay. Location is good...
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Thank you so much for staying with us and we appreciate the review. We apologize you didn’t have a better experience. Our staff is typically complemented on their friendliness. We will be working on upgrades to our hotel very soon and hope you give us another opportunity to measure up. Thanks again.
Sincerely,
Guest Services Manager
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Staff was personable, knowledgable and helpful. Rooms (we had 2 for 4 nights) were clean, well equipped and comfortable. Eveything worked including wifi. Pool, shuttles, breakfast, guest laundry and other amenities were very good. The beds were very comfortable. TV reception was bad, but it was taken care of right away. Use the shuttles when you can, but, if you...
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Dear Guest,
Thank you for taking the time to review our hotel. We are happy to hear you had great stay and enjoyed several of our amenities. Thank you for letting us know we responded to your issue with the TV promptly. I am certain other travelers will appreciate your helpful tips. We look forward to seeing you again soon....
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I booked at this hotel before I read any reviews. After reading some of the reviews I was scared of showing up. Stayed April 24, 2012. This is not the Ritz but there is nothing wrong with this Hotel. Staff is very friendly. Room faced the pool. Furniture a little old but that didn't bother me. I want a CLEAN...
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Dear Guest,
We really appreciate you giving us an opportunity to meet your expectations despite your initial hesitation. Thank you for taking the time to give us positive feedback. We are so pleased you enjoyed your stay and experiences with the staff. We look forward to your next visit and hope you will have an opportunity to try our wonderful...
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This property is the worst Comfort Inn I have ever seen, & I stay @ that chain all the time. The elevators were slow & jerky, so we walked the 3 flights up on the tilted stairs. The room smelled so bad that it gave me a headache. We could not turn on the a/c because it spewed moldy smelling...
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Dear Guest,
We are very sorry to hear your recent stay with us was not satisfactory. We appreciate you bringing your experience to our attention. We do have a dedicated a/c Technician on our staff who maintains and cleans our a/c units on schedule. We apologize for any inconvenience you experienced and we hope our front desk staff was able...
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This hotel is located right where route 1 enters the island of Key West, or really, just to the left on N. Roosevelt Blvd. At first we were dissapointed at the loction, being so far from the center of town and all the activities, but were surprised when at check in, we were handed free shuttle passes to town on...
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Dear Guest,
Thank you for choosing to stay with us and for giving us detailed feedback. We are glad you were pleasantly surprised by our shuttle service and enjoyed the gulf view from your room. So sorry you didn’t experience the friendliness and assistance you were hoping to receive. We would love to have you back and another opportunity to...
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This place is such a dump! The rooms are very outdated, damaged furniture, uncomfortable beds that have probably never been replaced. Mine had a huge dip in it. Bathroom was gross, had holes in the walls, toilet seat had stains on it. And the rooms are incredibly loud, with the main road, the air comditioning and trashy hotel guests, getting...
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Dear Guest,
Thank you for your recent stay. We are very sorry for any inconvenience you experienced. We hope you mentioned these issues to our front desk. We would have been happy to move you to a quieter room on the poolside. We want our guests to enjoy their accommodations and our staff will do everything in their means to...
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I spent one night here. Will not stay again. The lobby looked great & that is where it ended. Our room smelled of mildew & we stayed at other hotels on the water the same week. None smelled like this. The pictures inside the framed wall "art" were curled & moldy. The curtains were bright yellow & white striped with...
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Dear Guest,
Thank you for taking the time to review your stay. We value your opinion and appreciate you bringing this to our attention. We have addressed the issue of algae growth in areas of the pool to our maintenance staff who will schedule deeper cleaning of those spots. We do offer a good value and competitive pricing for accommodations...
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Me and my friends stayed here last labor day when we randomly decided to drive down to Key West. Being from Miami, it only takes us about 3 hours to get here and well the drive is really nice. We stayed for one day this past Saturday 4/28 and wanted to give an update to the overall condition of the...
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Reviewed 6 September 2011
Dear Guest,
We are happy to welcome you back! If we have availability, it is still our policy to accommodate an early check-in. Thank you for another review and we are happy to hear you enjoyed your second visit just as much. See you soon.
Warm Regards,
Guest Services Manager
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I stayed here for business when I traveled down to the keys last week. The staff was extremely quick at getting my associate and I checked in, and their friendliness is a HUGE breath of fresh air after battling the traffic on the way down.
I had the luxury of staying in an oceanfront deluxe room. I had plenty of...
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Dear Guest,
Thank you for choosing to stay with us recently. We enjoy receiving feedback from our business travelers too. We are happy to hear you were able to get your work accomplished while enjoying the gulf view. Yes, please come back and delight in our amenities and the island when you have time to play.
Warm Regards,
Guest Services...
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