Stayed in a West Village 2 BR/2BTH villa from 19-26 May. When you check in please beware of the free gift that you are directed to pick up from the second desk, which is the timeshare desk. They will bug you about setting up a time to view the property and they will offer you something in exchange. I already... More

Stayed in early May Sunday-Friday with two adults and two kids at HI and had a really pleasant stay, but I did my homework. I researched the property, the map of the entire complex and read a lot of the reviews. I requested a renovated 2 bedroom villa and that's just what we got. HUGE and very clean. Walked right... More

We stayed in a 2-bedroom villa. The room was very nice. Plenty of room for the three of us. There were a few pools on the property, which was nice since none of the pools were crowded. On the other hand, the property is huge and you can easily get lost. The customer service was top notch. Fitness room was... More

For what we paid, this hotel was excellent. We had no problems with timeshare sales, as we bypassed the initial sell at check-in and then unplugged our phones in our room as others suggested. We had the 2 bedroom villa (West Village) which was more than enough room for the 4 adults that we had. We even used the pull... More

Is An amazing property with a lot of things to do. You can stay for days without going any place else. The villas are very comfortables. perfect for families. More

We come to the resort after 12 hours flight from Europe. Tired, we just want to check in, have dinner and go to sleep. After the check in, another girl gives us a 20$ gift to be validated from still another desk. The guy there welcomes us and tells, we are in the biggest resort of North America. Oh God!... More

We stayed here May 4th thru May 9th in the 87200s section of East Village. It was 8 of us total, 4 adults, 4children. My husband checked in & said the following: Check-in was quick & easy & they let us get in our room early. We were able to get into our condo or "villa" at approx. 2pm. First... More

We arrived for a wonderful 5 day stay post cruise, our 2 bed villa in the east village was lovely, well equipped, and spotlessly clean. A very large resort, but no problem getting around if you have a car. The pool, lazy river area was fantastic, we are already looking to book again for a future trip to Florida. Only... More

First of all it was my husband and I we stayed for one week in the West Village. Our condo was very dirty, outdated, beds were stained and it was VERY loud. First check in was difficult we was sent to three different desks when all we wanted to do was get to our room, then once there we got... More