We stayed at the Celebration Suites for the first time at the end of April 2012. We arrived at check in early at 1pm, expecting to have to wait for a room but we were told by the front desk that it was no problem and they had a room ready for us. When we arrived at our room at...
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booked room 5 nights; bad ac, broken bed - wouldnt open or close, dirty. quoted 1 price charged another .people very arguementative. drive all night to get there then gotta argue 30 minutes before they will rent the room thats allready booked. then room dirty, then come home call mgr he said hell give me couple nights free next year...
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Anita,
I'm so sorry to hear about this. We should have acted with more patience when you discussed your concerns. I apologize for any stress this may have caused you. I'd like to make this right. Please give us a call at (407) 396-1789 if you'd like to discuss this further.
Best,
Celebration Suites Management
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our 1st room they put us in had dirty sheets and hair in the bed. WHen I complained, the front desk personell were VERY RUDE!!! The pool was ICE COLD, and the whole place was dirty... the only upside was that it was close to olde town. And the lady working in the little store was nice. This hotel is...
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We're so sorry to hear about this. We take pride in our cleanliness, so what you've described is completely out of the ordinary. Furthermore, you should have been treated with more grace and patience when you alerted us about your sheets. Please accept our sincere apologies. We want to make this right. Please give us a call at (407) 396-7900...
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Checked in on May 11, 2012 and the front dest was a bit slow. That would be the only complaint I could give you regarding the hotel. I have stayed at this facility many times, going back to when it was called the Suites at Oldtown. The suite was spotless. I had requested a second floor unit (you can hear...
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It's great to hear from you again. We always appreciate hearing our guests' thoughts, especially those like you who have been with us for so long! I'm thrilled that you were so impressed with us. However, I'm sorry that your check-in process was a bit lengthy. I will discuss this with the team so we can see what we need...
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we went n october and had the greatest time, convinent with a kitchen right there and a grocery right across the street,
the unit was spacious and clean.. housekeeping was above par!!!!!!
the only issue was that our phone did not work we continually asked for it to be repaired but it never was. we did have a cell phone...
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Reviewed 19 October 2011
Glad to hear that you had such a wonderful stay! We really are located in the perfect place to access a different park each day. I'm sorry about your phone. I'll make sure this doesn't happen again, so thanks for bringing it to my attention. Also, your suggestion for easing the congestion of check-in was great! I'll talk it over...
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We have been staying at Celebration Suites for over 10 years. It is under new management and they are making a lot of improvements to the property. The rooms that have been upgraded have new paint, carpet, and mattresses. They sleep 6 comfortably.
The staff is helpful and friendly. They are very accommodating to your wishes.
It is close to...
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Reviewed 9 March 2011
It's great to hear such high praise from you, especially since you've been staying with us for over 10 years! You're right, we're make great strides to improve. Glad to see that you're so impressed. Thanks for the review! We'll see you soon. When you next return you will find our completely remodeled pools and enhanced children's benches! Hope you...
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Good to see that bot the hotel and the area are continuing to thrive in these tough economic times. Continuous investment in the hotel is paying dividend and we keep on coming back year after year. Accommodation is so close to the attractions you're not exhausted when you get back after a hard day partying. Great! And then there's Old...
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Reviewed 8 May 2010
Reviewed 8 May 2011
Thanks for the great review! It's an honor to hear such high praise. We're definitely in the perfect location to see the sights, and get some much-need rest afterwards! We're thrilled that you enjoyed your stay. Thank you for the wonderful review. We hope to see you again soon! Please tell your friends!!
Regards,
Celebration Suites Management
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We've been to this hotel 2x in the past two years for a group fest. Both times we got the rooms we requested. Both times the rooms were clean and bug free. We didn't have the best view from our patio, but we realized we probably wouldn't considering the room we wanted. The only problems this last time is the...
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Thank you for the wonderful review. We're so happy to hear that we made you feel welcome and comfortable. We're sorry about your A/C — we'll be sure to check it out to see what's causing the noise. Even though your pool was closed for maintenance, we're glad that you enjoyed your stay with us! The Pools will be amazing...
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1) all the rooms have roahes.
2)all the housekeeper don't speak English and are very rude
3)The rooms are filthy and the there was a dirty diaper in the kitchen.
4)The manager only writes back to good reviews well i hope he writes back to me or i will go higher.
5)I believe housekeeping needs a lot work on how...
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I am so sorry to hear about this. We take pride in the cleanliness of each room, as well as the good nature of our staff. While I am glad that Maria helped you feel better, the conditions you described are unacceptable. This certainly does not meet our standards. On behalf of all of us, please accept our sincere apologies....
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My family and I went to Disney in April of 2012. We stayed here for 6 nights and 7 days. I figured it wouldn't be the best hotel for the price and I was right. The housekeeper forgot to give us at least one thing everyday. The pool to our complex was closed for the last 2 days of our...
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Jenn,
We're sorry to hear about this. Unfortunately, the pool in your section was undergoing a full renovation and you should have been made aware by the staff that the other 2 pools were available for use by guests. We apologize for this, and for failing to return your call to better accommodate you. On your next visit we hope...
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