Stayed here since I had to attend a conference at the Gaylord Palms Resort and they were booked. Location was perfect for what we needed but hotel felt old and dated. Carpets were dirty, bathrooms are old and not well kept, housekeeping service was poor (didn't clean kitchen area in entire stay). Breakfast was normal but nothing special. Ok if...
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My husband, toddler and I have just returned from 10 days at this hotel, and it is fantastic! Like others have said, the decor is a little dated, but who cares? The room was spacious and very clean, beds were comfy, the pool was fantastic, and they have 24-hour fitness and laundry services. Breakfast (included in the price) was great...
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Thank you for taking the time to share your experiences and your comments about your visit to the Palms Hotel & Villas. We do appreciate your recognition of the benefits of visiting our resort and our staff’s commitment to your comfort. .
We are happy that your family enjoyed our resort and the value that we do feel is offered...
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Overall very good experience. Rooms are dated but spacious. The staff is very friendly. On our 1st day we missed breakfast; they reopened the kitchen and got us some bakery and juice. The rooms are clean and the parking is free. You don't get a crowded feeling as the buildings are spread out a little. Most of all, it is...
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Thank you so much for taking the time to write your review and for sharing your thoughts and gracious comments about your visit with us and with our future guests.
Your comments and kind words are greatly appreciated, and thank you for your recognition of our staff’s commitment to our guest’s comfort.
Sincerely,
Wade D. Michael, CHA, CMCA
General Manager
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My husband booked our room for us (2 small children and us) and I was a little concerned because it was out of the Disney resort and kept reading the mixed reviews however I was pleasantly surprised! Although the rooms were dated--cabinets, carpet, furniture etc....it worked out well for us. The room was very clean and they kept the room...
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Thank you for taking the time to write your review and for sharing your thoughts and comments. Thank you very much as well for your recognition of our commitment to your comfort by your kind words. I will be sure to share your review with our team to let them know how much we exceeded you and your family’s expectations....
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My husband, son and myself found this place through trip-advisor and it is great! The staff was friendly, the rooms were spacious and the beds were comfortable. In the housekeeping dept, they just filled clean towels and pulled sheets up. Room could have used a vacuum after a few days. I'm guessing it is a "clean your own" sort of...
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Thank you for taking the time to write your review and for sharing your thoughts and comments. We do appreciate your recognition of our commitment to your comfort by your kind words. We are glad to see that we have earned your trust, and that we will be able to enjoy your business again!
Again, thank you for the comments...
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The hotel is distinguished primarily by its location that is very convenient to Walt Disney World. However, it also happens to be right by the I-4, and if you happen to be one of the lucky ones with a room facing the interstate, prepare for a substantial amount of road noise. That's what we experienced.
The hotel itself is average,...
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Thank you for taking the time to write your review and for your insightful comments. Our goal is to meet and exceed the needs of each and every guest we serve, and I apologize that your experience at our hotel was less than 100% to your satisfaction.
Thank you for recognizing our convenient location and the value and size of...
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There were approx 30 of us that came and stayed here. They met every expectation and exceeded several. Their staff went above and beyond. It was a great value for the price. The breakfast was more than sufficient. The room was clean and provided plenty of space. The staff went out of their way on several occasions to provide everything...
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WOW!! Thank you so much for taking the time to write your review and for sharing your comments about your visit with us and our future guests. We are thrilled you and your group had a wonderful experience here and most certainly happy to know that you will be visiting us again. I will be sure to share your observations...
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I recommend to everyone this hotel!!! Nice Breakfast and room has kitchen!!!!
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Thank you so much for taking the time to write your review and for sharing your thoughts and gracious comments about your visit with us and with our future guests. We were so pleased to have gained your confidence and look forward to serving you again in the future.
Sincerely,
Wade D. Michael, CHA, CMCA
General Manager
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My son and his family are staying at the Palms Hotel and Villas this week and according to the website "The two large heated pools, kiddie pool, and Jacuzzi are situated in a lush tropical setting." We found one pool, the kiddie pool and the Jacuzzi. No sign of a second pool. I saw a broken window in a first...
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Super Nice place to stay, after a long 21hour drive to get there, it was really late after 11:pm I called them on the way there, to inform them that I will arrive late they held my one bedroom condo, I asked them for a pool view and they found one for us, it was important to us because, we...
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Thank you for taking the time to share your experiences and your comments about your visit to the Palms Hotel & Villas. We do appreciate your recognition of the benefits of visiting our resort and our staff’s commitment to your comfort. .
We are happy that your family enjoyed our resort and the value that we do feel is offered...
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