When I arrived for check-in the front desk did not have my reservation. Apparently the website through which I had made the reservation had not faxed the information to hotel. Even so, the girl behind the desk handled the situation with a flippant and condescending attitude including giving me the wrong phone number for contacting customer service at the website... More

Booked this hotel thru Allegiant Air as an airfare/hotel combo. Big mistake! Website is very misleading. Neighborhood is unsafe, rooms were filthy & smelled bad, furniture was falling apart, and the toilet or bathtub leaked in the floor. Only 1/2 of the window was covered by a curtain. The other 1/2 had only a sheer panel, so we had to... More

My family has been staying at the Seralago Hotel and Suites for over threee years. We always check reservations for this hotel when we travel to Orlando and Disney World. The location is convenient and the hotel is nice and clean with very polite workers. This is the first place we check when traveling to the area. More

I have a family of four and we travel to Orlando quite often for Sea World and Disney. We have stayed at the Seralago over 12 times in the past 5 years. For my family we end up coming in at bedtime on a friday and leaving out for a park after breakfast on Saturday. We do enjoy the breakfast... More

I recently stayed at this establishment because of its advertised family oriented atmosphere as well as the accommodations listed throughout their website and welcome pages left out for your convenience in the room. I was more then unhappy with this place. While the prices the decent the service was anything but. First off it took over 45mins to check in... More

my partner my nine year old son booked a two week holiday and we chose the seralago because we like the old town area of kissimmee and thought we would like to stop nearby so we could walk up on an evening without the need to drive. we arrived at the hotel at approx 8.45pm on 5th may 2012 after... More

This is my second review but my third time staying at the seralago. We like this hotel because you can't beat the price and if you are a florida resident and book a stay with the fl resident rate, you get a 2 person free breakfast buffet and the vineyard cafe. We got to the hotel really early but luckily... More

The staff was oh so nice and the location was great. Room was clean and everything worked just fine. We really enjoyed the pool and the meal we had in the food court was good. The value simply could not be beat and will stay here again the next time we are in the area. More

Located in a great spot that is central to many attractions and about half a mile from Disney. The rooms are large and clean. They have pools and a playground. I have stayed here four or five times and have never been disappointed. More