This hotel is convenienly located near the airport. There's a free shuttle every hour which makes it very useful not to even have to rent a car if you are in Miami only for a couple of days.
Also there's a free shuttle to the Dolphin mall, which is always good.
Other than that, the hotel is nice, staff is...
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Dear AgustinaB, we deeply appreciate that you selected to stay with us and subsequently took the time to post your review. I very much agree that we offer a very attractive location for those on short trips or stop overs in Miami, with the desire to explore the area. Again, thank you for your business. Wishing you many pleasant journeys...........
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The best thing about this hotel is the free transfer to and from the airport. We arrived at the hotel to be greeted by the check in staff. They were friendly and gave us our key but that was all. They didn't ask if we wanted to eat or about breakfast the following morning. The rooms were ok and clean....
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Dear Andrew M, we thank you for visiting us and the posting of your feedback. Please know that I have personally reviewed your comments with those responsible for the areas not meeting your expectations. We will always take the feedback shared with us and use it to monitor the consistency of our service performance. Again, we appreciate having received your...
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Upon returning from my trip to my car in the hotel's parking lot I realized I had a dead battery. I was so overwhelmed after the end of a horrible vacation. I went inside the lobby and the clerk named Gabriella offered her own personal jumper cables. Long story short after another employee named Erick tried and then the Supv....
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Valued LouiseM, thank you very much for posting your review and the acknowledgment of those business partners assisting you during your time of need. I have personally thanked them for assisting you in dealing with this unexpected situation.
Again, we deeply appreciate you sharing your story. Stay well and safe journeys...........
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This hotel was great. The breakfast was good (though only one breakfast per room was provided as a Platinum benefit). The staff was pleasant, and it's the first place I've seen that supports the Clean the World soap-recycling (really redistribution) project, which is pretty cool.
The pool was nice, too. The airplanes overhead were distracting (if cool at first) while...
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Dear David M, a heartfelt thank you for your visit and taking time to post your thoughts and observations. Yes, we are very proud of our participation in the Clean the World program and our results to date. What a great organiztion to support. Also read your trip report posted on wordpress. Very informative. Again, thank you for having received...
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We stayed at the Crowne Plaza for one night, after arriving in Miami on a late flight, and before continuing our journey by car to the west coast. After booking online, I became concerned about many negative reviews on this site and contacted Management. I received a prompt and courteous reply - which was reassuring. We were very pleased to...
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Dear WaryDubai, thank you for honoring us with your business and the detailed review posted for the benefit of other potential visitors. We are pleased that you especailly noted our recycling efforts in support of a great cause.
We also noted your comments regarding the shuttel service and are a bit surprised that you were quoted a five minute pick...
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We selected this facility for a one night travel layover because of their amenities and the chains reputation however we were sorely disappointed.
There were a couple of highlights from this stay the first being the shuttle ride from the airport which was very efficient and comfortable. The server/bartender in the hotel lounge was also very accommodating that evening.
The...
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Dear msteig64, we appreciate your visit and the information shared thru your posted commentary. Iam very disappointed to read that our service staff did not display the expected service behavior one should be able expect from our operation. It will be addressed as best as we can based on the information provided. Since product freshness is of great importance to...
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We stayed at this hotel for one night before a cruise on 3/16/12. I booked on Priceline and feel that we got a good rate. Our room was pretty nice. No complaints about it at all. We were able to walk about a block and a half with directions from the front desk staff to a little grocery store to...
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Dear bjd2, thank you very much for the kind comments posted. We are pleased that we provided you with a good start for your cruise vacation. Thank you for your visit and many more pleasant journeys and cruises...........
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Once again this hotel surprised me with their support for the Clean the World soap recycling campaign. Please note that I am not promoting the campaign, but I think that it is a great idea. I have traveled all over third-world countries and I know that this project will help save lives. Please do not eliminate this review because of...
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Reviewed 15 October 2011
Reviewed 9 September 2011
Dear 7727, we are delighted that we had the opportunity to welcome you once more to our hotel. Your loyalty is very much appreciated and the fuel for our energy to continue our quest for consistent hospitality excellency. We have been very pleased with our participation in the Clean the World program to date. This progam was originally introduced to...
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We experienced a plane delay returning from Haiti on a Friday night. Last year we were forced to find a dump of a hotel on North Beach after a $ 35.00 cab ride. This year AA put us up at This Crowne Plaza hotel. It was quiet, comfortable and very pleasant. The earlyy morning shuttle ride was short and the...
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Dear EdMonroe, your kind feedback posted fills us with joy. Thank you for taking time to share your thoughts with others and us. Looking forward to welcoming you again at our hotel, until then safe and pleasant journeys............
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Hotel is very close to the airport to which they offer a free shuttle. The staff very overly courteous in my opinion and was very helpful. Room we had was not outdated and was clean.
The only "issue" we had was when checking out, something occurred in the computer system to which the receptionist had to call because we booked...
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Dear cmx3d2, glad to read that we could solve the check out matter quickly and to your satisfaction. We truly appreciate your business and the posting of your feedback.
Many safe and pleasant journeys from all of us here at the Crowne Plaza Miami International Airport..............
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937 Reviews
