I experienced the world's worst customer services at W South Beach. If you want a bathroom that floods, stay here. If you want to wait 1 hour for your breakfast to be delivered, stay here. If you want to settle your bill in full, only to go home and find your card has been charged for spa treatments that you... More

I have two complaints about this property. First, I couldn't take home the bed and second, i had to check out! This truly was a top notch property. From the moment you walk in to the moment you walk out, you are treated like royalty and there is nothing they won't do to make your day brighter. Enjoy your stay!... More

Went to eat at Mr. Chow on Saturday night and had such an amazing experience with Brian, The Captain that we decided to switch hotels a few days later and try out the W South Beach. Let Brian choose what you should eat he made some outstanding choices and the service was VERY impressive. Switching hotels was probably the best... More

We stayed here at the W on south beach for 3 nights. Our room was very big with great views onto the beach. The pool is just amazing, the staff are so attentive to your every needs and the food at the hotel was just delicious!! A great hotel in easy reach of the beach, and many great restaurants!!

This has to be one of my favorite W Hotels in the world, and believe me, I travel big time. I go to South Beach 4-5 times a year, whether it be for Art Basel, stopping though on the way to the Caribbean, or on a business trip. The lobby is stylish, breezy, sexy, the location couldn't be better, the... More

This is how our room was described on their website: "From the private balcony, an ocean view that stretches beyond the horizon will have you at hello. " Below is what we found when we checked in. Eye level snapshot from our balcony, and if you go out on the balcony and look to your left, you see a large... More

I stayed 4 nights at W South beach with my wife and daughter. We split our stay in Miami between W South Beach and Fontainebleau to make it more fun, and because it was more cost effective that way. With regard to W hotels, you like them or you don’t. They are like a club with accommodation services rather than... More

Obviously the hotel is to my liking now that I will be there for a 3rd time this weekend. My husband really likes it there..the rooms are beautiful...will admit the room was nicer the first time ,I had a better room with better view and better décor...I guess not all rooms are dressed up the same...hoping that this time the... More

Took my wife on my biz trip to Miami ...had a great time at W hotel....very comfortable...people were great......they upgraded me....I am big Starwood user........did not eat at Mr Chows ...looked cool.......there are a lot of great looking women around this place.......unbeleivable