My college classmate and I stayed at Eden Roc for one night, 06/15-06/16. Eye contact and smiles were on point as well as the service. Vonetta, the hostess at the restaurant, assisted me with our breakfast options as we were exhausted from the night before and wanted to consider having breakfast sent to our room and Vonetta said "yes". As... More

Just returned from 5 days at Eden Roc with sister and niece - we really enjoyed our holiday. After checking in, we found our room (in the new tower) on the 8th floor too close to the pool, where rock music was playing during the day - the bass beat thumped through the room even with the windows closed. After... More

My husband and I spent a week in this hotel last December (12/8-12/15). We booked an ocean view room in the new tower. I would call us low maintenance guests. We are beach lovers, so as long as we have a room with a nice view from the balcony, efficient staff, and a good beach, we can make our own... More

As a frequent visitor to South Beach, this is my first time staying this far "up the beach" and I have to say it was a great experience. The customer service was great. The standard rooms (in the Ocean Tower) were a great size and very comfortable. The beds were extremely comfortable. Elle Spa has to be my favorite of... More

I was very pleased with the choice of the Eden Roc Hotel. The staff was very accommodating. The lobby while very busy, was well-monitored by staff. I especially appreciated that the lobby had a machine for printing out boarding passes in advance of going to the airport. The food was really good. Often times as a lacto-ovo vegetarian, I am... More

The lobby is beautiful as is the location. The pools are also very nice, with the adults only pool being a real bonus feature. Our poolside waiter was great, but the poor guy needed some additional servers. The pool was very busy and he was working his tail off all by himself! I would highly recommend a room in the... More

The check in process was not what I have come to expect from resorts of this quality. For a mandatory vallet process with a price tag, I would have though someone would have at least helped with our luggage. The lobby bar tenders lacked personality and acted entirely put out. I think the mandatory 18% gratuity has degraded customer service.... More

The Eden Roc is just perfect. Comfy rooms, clean pool area, friendly staff, right on the beach. The boardwalk extends along Miami Beach and it right on the hotel property for easy access. This hotel seems much more comfortable than the neighboring popular Fountainbleu, where the pool chairs are crowded and lined up for rows and rows with no view... More

My girlfriends and I go to South Beach at least once a year. We generally stay at the Bentley or The Bentley Beach hotels. This year we decided to try something different. We got the best of both worlds; we got a beautiful hotel and the experience of a resort. The staff was super friendly and the beach and views... More