I have spent a lot of time on Trip Advisor over the last few years and to date I have never written a review of the various experiences I've had. Unfortunately, my experience today at the Waldorf in Naples has led me to the point where I actually considered checking out and driving home, which is totally out of character...
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We live in Boston and took the family down to Naples for Mother's Day weekend and what an amazing time we had at the Waldorf what a place! from the moment we arrived very friendly staff and the view from our room wow, by the way Maria at the Front Desk took good care of us and what a girl...
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Thank you so much for sharing your positive feedback. Both Maria and Patricia are two of our stars and they make us proud to be a Waldorf! We were delighted to hear that you were made to feel so special on such a precious occasion and do hope that maybe we'll become a family tradition. Please be sure we will...
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I went to this hotel for a conference. After thoroughly checking the hotel web site, I arrived with visions of being on the beach between sessions. Despite the hotel website calling it "oceanfront," the hotel is about half mile from the ocean. It's a nice walk/run/tram ride, but not what I expected. Plus, once at the beach, they charge for...
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Thank you for taking the time to share your feedback with the TripAdvisor community. We really wish we were an oceanfront property and we apologize that you were under the impression we were. We love our location just 0.6 miles away and we hope that you also enjoyed the travel to and from the beach and through the Mangrove Estuary....
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This was the second long weekend visit for my wife and I to this property. I typically prefer the Hilton Brand as a Diamond member and this fell in line with the beach getaway we were looking for. We arrived late on our flight, but were greated warmly by the valet and the check-in clerk. We were given a nice...
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Thank you so much for your review and for your loyalty to our company. We are so very happy that we were able to make your stay a memorable one! We hope you enjoyed your walks along our beautiful boardwalk and beach and glad to hear about your dinner at Strip House and breakfast in Aura. We strive to get...
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I was at the Waldorf Astoria in Naples FL with my family a few weeks ago just to relax an enjoy time away from crazy busy life style we share and we sure did, from the moment we arrived at the valet Mariano was so sweet kind with a great big smile and he spoke our language made us feel...
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Thank you so much for your kind words! We are so happy that you were able to escape at relax at our resort! Mariano and Maria are wonderful and we are glad that they were able to assist you. We truly value your business and look forward to welcoming you back in the very near future.
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We stayed at the Waldorf shortly after it changed hands from the Naples Grande. The robes were still inscripted with the old hotel logo, the rooms were not fantastic they were ordinary. I am a frequent "hotel stayer", and it was very nice, but not for the price. The bar is wide open and not very cozy.
The restaurant on...
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Thank you for taking the time to comment on your stay with us this past January. While we were newly a Waldorf property in January, you are correct in stating that we should have had all new monogrammed robes in our guest rooms, and we apologize that the robes in your rooms did not.
We can assure you that we...
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The employees here are the strong point of the hotel. They are friendly and helpful to a person. The hotel is nice but lacks the special edge that I would expect from this brand. The rooms are comfortable but have no character. The balcony is good but you can see on to other balconies. The beach is lovely and the...
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Thank you for your thorough review. We are so happy that out of all of the things associated with our hotel, you agree that our employees are what makes the hotel wonderful. In regards to the limited menu, we hope that you had the opportunity to ask for whatever it was you were looking for – our chef’s delight in...
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Front desk cold upon check in, restaurant ok but not great. staff not very friendly and never smiled. Bar excellent and Strip House outstanding. Loved the pool and guys working down there very friendly and helpful. The best person we came accross was Patricia at the Concierge, really nice lady who spent lots of time helping us with sights etc....
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Thank you for your review. We are saddened to hear that you found our front desk staff to be cold and can assure you that we truly look forward to greeting all of our guests with genuine, friendly service. We do appreciate your kind comments regarding The Bar, Strip House, Patricia at the Concierge desk, the pool area and its...
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I stayed here in April, as part of a 2 day business meeting. The service is very friendly and efficient. The rooms are comfortable. The building itself is a bit dated, but the Waldorf brand is still in the process of updating this property. I will watch these developments closely, as I look forward to finding "my" place on future...
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Thank you for taking the time to share your comments with other travelers. We are happy to hear that you found our service to be friendly and efficient – we hope that it allowed for a successful business meeting, too. We appreciate your understanding as we make improvements to our property. We hope to welcome you back soon so you...
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Stayed here a few weeks ago with my wife as a surprise trip to the beach. Pool, restaurants and bar are really great. Beach is close enough. Hotel itself, however, leaves a lot to be desired from a customer service and housekeeping standpoint. Our check in was a two and a half hour affair and ended up with a handicap...
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Thank you for bringing these issues to our attention. I personally apologize for the wait to check-in to your room and appreciate your patience during a busy period. I am also embarrassed in regards to what was left on your balcony and can assure you that this was an isolated incident and our housekeeping supervisors thoroughly check every room prior...
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