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Waldorf Astoria Naples

4.0 of 5
475 Seagate Drive, Naples, FL 34103 (Pelican Bay)
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Waldorf Astoria Naples
Ranked #28 of 59 hotels in Naples
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975 reviews from our community

Traveller rating
    391
    286
    165
    77
    56
See reviews for
Families
310
 
Couples
286
 
Solo
28
 
Business
204
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Seattle, United States
1 review
4 of 5 stars Reviewed 19 May 2013 NEW

it's a large hotel, so not of the characteristic/cute kind; yet, its furnished with good taste. excellent facilities. the beach and beach bar are awesome; note that the hotel is not on the beach, but hotel staff drives you on electric cars on a very pleasant 2min drive through a patch of mangroves over the laguna.

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Review collected in partnership with Waldorf Astoria

A TripAdvisor Member
5 of 5 stars Reviewed 18 May 2013 NEW

Beautiful hotel in Naples Florida with great views of City and Beach (We stayed on the 15th floor with beautiful balcony and very comfortable bed) Excellent staff who attend your every need with a smile. Pool area is so pretty and the bar makes a delicious "pineapple coconut Mojito" Great restaurant on premise and many attractions very near by. Enjoyed!!!

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Review collected in partnership with Waldorf Astoria

Cincinnati, United States
1 review
5 of 5 stars Reviewed 15 May 2013 NEW

Spent two days at this hotel as part of a family vacation----and we absolutely loved it. We should have stayed here one extra day instead of the Marriott Clearwater Beach which we used to see Winter the Dolphin. The pool was what sold us.......there's a lot of nice pools out there, but we really liked the large zero depth part... More

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Review collected in partnership with Waldorf Astoria

Naples, FL
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 May 2013 NEW

A childhood friend and I recently celebrated our birthdays at the Waldorf. We were at the Spa from 9am-5pm and couldn't have asked for a nicer place to relax. The spa buildings are located across a walkway from the hotel and are a world to themselves. The relaxation room was beautiful, the spa pool and whirlpool outside were perfect, and... More

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Hunter H, General Manager at Waldorf Astoria Naples, responded to this review
17 May 2013

Wow! I am so proud of our team I am speechless. We all really appreciate the time in which you have taken to single out so many of our special team members and to detail your stay with us. We are just thrilled to hear that you and your friends had a great birthday celebration and we hope that we... More

Woodbridge, United Kingdom
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 13 May 2013

Some people think Florida is all Mickey Mouse and roller coasters - they clearly haven't stayed at the Waldorf in Naples! Just returned to UK from a wonderful week - while checking in I was asked if I had a favourite room as I mentioned that we had stayed before, I said we loved the poolside bungalows, so hey presto... More

Was this review helpful? Yes 1
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review
14 May 2013

Joanna, thank you again for choosing to stay with us for your week of R&R! I am sure it was well deserved and I am sure the sunshine was a welcome change from the typical UK weather....believe me.....I have also lived there and moving to Florida was a real treat of nothing but pouring sunshine! We were just delighted to... More

Wisconsin
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 12 May 2013

Thought we were staying in a "Luxury" hotel, well we were seriously disappointed. The room was old, needed updating, and was very dark. There was no light in the shower, the kitchenette was pieced together, no waste basket, no utensil, glasses. This was the room that we upgraded too. Should have stayed at the Ritz.

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Hunter H, General Manager at Waldorf Astoria Naples, responded to this review
13 May 2013

Thank you for taking the time to provide your feedback on your recent visit. I am under the impression that you have personally spoken to our Front Office Manager regarding this experience, however, I would also like to offer my personal apologies. If you should wish to discuss the matter further, please don't hesitate to contact me directly. More

il
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 9 May 2013

Came here for annual company event - given the reviews here I really expected to see a run-down hotel. It isn't - the beds are very comfortable and furniture / decor feel new and modern and fresh. The lobby area is huge and breezy with many nooks and crannies for just relaxing. I did think the outdoor / pool areas... More

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Hunter H, General Manager at Waldorf Astoria Naples, responded to this review
13 May 2013

Thank you for coming to visit us despite what you had read on line, and thank you for giving your candid opinion as well. Not everyone's experience is the same, and not everyone's perception is the same and I for one believe this is important to remember. We truly value your continued patronage and we look forward to welcoming you... More

Allen, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 9 May 2013

Great hotel, perfect location. Beach is a short walk or you can catch the "hotel golf cart". Very clean and safe beach. Just right for families. Lots of nearby restaurants, shops and attractions. Love this part of Florida.

Was this review helpful? Yes 1

Review collected in partnership with Waldorf Astoria

Hunter H, General Manager at Waldorf Astoria Naples, responded to this review
16 May 2013

Richard, we are delighted to hear you enjoyed yourself. Thank you for sharing your kind words and come back more often. More

Miami, Florida
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 8 May 2013

We went for a little getaway/business trip. The hotel overall was nice but the rooms need to be updated. We decided to get one of the larger separate bungalows thinking they would be nicer. The room was large with a separate living area and 2 nice sized balconies. The bathroom was nice except that the glass shower needed to be... More

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Hunter H, General Manager at Waldorf Astoria Naples, responded to this review
9 May 2013

Thank you for taking the time to share your comments regarding your recent visit. While it appears you did enjoy your visit, there appears to be some room for improvement, in particularly the guest room and we will do all we can to improve this. You haven’t noted your room number but we will be sure to have our Engineers... More

Rochester, New York
2 reviews
5 of 5 stars Reviewed 7 May 2013

Great hotel Views to die for Service top notch Room service is good but I would to to order outside of then hotel. I was told that hotel policy does not allow out side vendors on site to deliver food. So you if you are looking to bring some food you should stop at the store. The parking is great.... More

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Hunter H, General Manager at Waldorf Astoria Naples, responded to this review
9 May 2013

Great Hotel…Views to Die For…Service Top Notch…MUSIC TO MY EARS!!! Thank you so much for your kind words and for sharing your feedback, we truly appreciate it. More

 
 
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Additional Information about Waldorf Astoria Naples

Also Known As:
Waldorf Astoria Naples Hotel
Waldorf Astoria Naples Hotel Naples
The Waldorf Astoria Collection Naples
Waldorf Astoria Naples Florida
Address: 475 Seagate Drive, Naples, FL 34103
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Naples > Pelican Bay
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free High-Speed Internet Free Parking Children Activities Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotels in Naples
#8 Luxury Hotels in Naples
#11 Business Hotels in Naples
#16 Romantic Hotels in Naples
#18 Family Hotels in Naples
Price range (per night): RM463 - 1,192
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Waldorf Astoria Naples is Southwest Florida’s insider secret for couples, families and business groups looking for an eco-smart beach retreat with panoramic views of the Gulf of Mexico. Set on 23 waterfront acres adjoining a 200-acre nature preserve and mangrove estuary, the resort is celebrated for its genuinely friendly staff who embody the highly hospitable philosophy of "The answer is yes; what’s the question?" Inviting features include spacious guestrooms, suites and bungalows with private balconies or patios; same-floor meeting space and break-out rooms with floor-to-ceiling windows; energizing recreation, including championship golf, award-winning tennis and water sports on three miles of sugar sand beach; three signature pools, including one with a 100-foot water slide; a rejuvenating Golden Door Spa® and inventive dining options. It’s also just a short stroll or bike ride on palm-lined streets to unique shops, restaurants and galleries. ... more   less 
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