Upon arrival the desk clear was not friendly and what upset me most was that she said loudly my room number when she handed me the key. Other people were present and I didn't think that was very professional. The room had a missing light cover and I felt that was un-safe. The TV remote control didn't work right The... More

We usually trust and enjoy a Holiday Inn Express and looked for one from the road before entering Orlando on I-4. This particular HIE was a real mess. We arrived late, but the desk clerk said we could have adjoining rooms for us and the kids and the rate was great. After that, it was all downhill. The hallways and... More

Big pet peeve with any hotel room that is 113 bucks a night is that they are too cheap to provide a frige and a microwave. No excuse for that....plenty of room unused in the room. Ice machine was only working on the third floor....very nice staff and pool area...great location....undergoing renovations at such a busy time as bike week... More

Stayed for 2 nights while on a work trip w a colleague who stayed in a separate room on a separate floor. Checked in, went to room and found although mine was a non smoking room it smelled like it had been smoked in for years. Bathroom was big, shower head was a handheld that repeatedly fell out of the... More

We were greeted at the desk by a friendly, helpful, smiling associate and warm cookies. She answered all our questions and let us check in early so we could get on to our evening's activities. The room was clean and comfortable. The breakfast was yummy and well stocked. There was some renovations happening, but it did not interfere with our... More

This hotel is very old (15 years) and whole first floor under repairs. Everywhere smelled old and musty. We were just spending one night, checked in early at 3:30 pm, and were first shown room #239 which had no microwave, coffee maker or fridge. We had inquired about military rate and were told there are "no discounts of any kind... More

Had booked the room for two nights. Our room key (as well as the couple we were traveling with and they were staying across the hall from us) kept malfunctioning resulting in our not being able to get into our room. On one occassion we had gone down to the screened in outside pool for the kids to swim. the... More

We stayed in this hotel one night (12/29/12) and that was plenty. The flooring in the elevator needs to be replaced because it looks horrible (extremely dirty carpet that used to be red and is now coming apart at the seams). Since the elevator looked so bad, we expected the room to be in the same condition, but we were... More

We had just stayed at a HIE in Jax Beach the night before and we're pleasantly surprised not normally liking Holiday Inns. What a letdown this place was. We were definitely expecting better or at least the same as the one in Jacksonville based on the reviews here. There are microwaves and refrigerators only in some of the rooms. The... More