The manager of this property treated us in a rude and unprofessional manner. Fifteen minutes after check-in we discovered that the Internet service we were paying for wasn't working. After 5 days and several inquiries I was told that the problem could not be fixed. We were not offered another room, an apology, or the slightest consideration. In fact, we... More

Came to hotel at 9:30 office was closed at 9:00 no staff on duty on property Returned the nexed day staff was rude. I will not spend my hard erned money for this type of no service. I have stayed at hotels & Inn suite for years with my job this was the worst

I stayed here with my two children, and my mother and sister had another room. My mom is handicapped, and they put us on the 3rd floor, which was fine b/c they have an elevator. Well the elevator was out of service so my mom was stuck on the 3rd floor in her room for 4 days. She is not... More

The manager was rude and never in the office when I needed him I waited all day one Friday to pay for another 2 weeks and the manager wasn't there all day then on Saturday he charged me a late fee

The manager did not seem to care when I commented on the simple maintenance issues. For $50 I could bring this place up from a 2 to a 6 out of 10. Plug in wall could not hold the plug of alarm clock. I used tape to hold it in. You can see water stains at front door where you... More

I was in Orange Park for the closing on a house sale and was unable to stay in the house for the final week while the estate sale and cleanup were going on. InTown Suites was within 2 miles and looked OK from the street. It had a sign showing rates from $189.99 per week, which beat even the Red... More

My stay started there ok. I soon realized that was a mistake upon paying for my room i found out that they dont have any pots or pans in the rooms to use to cook with you half to buy your own so if you traveling on bus your SOL. They also gave me dirty sheets every time, you half... More

My daughter and I needed somewhere to stay while our house was getting painted. What a nightmare! There was NOTHING comfortable, it was noisy, could hear other resident's TV, conversations, phones ringing. We were afraid to sit on the "couch/fold-out" ... very dirty. We didn't check out early because we had to pay for a week in advance, as per... More