stayed here for a few days, service very typical of an express no frills and basic, Staff not very welcoming but are ok if you need something Breakfast was ok, nothing special but its included along with parking and internet, something a few of the hotels in the area do not offer Rooms are very small and dated, the bathroom... More

hotel staff was wonderful, special thanks to Ms. Doris and Mr. Robert at the front desk and Mr. Juan and Mr. Johnotan for helping us with room issueses and by pool, again wonderful staff. Thanks More

Pictures and reviews for this hotel are deceiving....with no disrespect to the positive reviews, do you people travel very much? The only positive for this location is its location to Universal Studios. Small, smelly rooms. I wouldn't stay at this hotel again if they gave me free night..I'm just tired and will only be here for a few hours or... More

We booked this based on several positive reviews and they were spot on. Great location to Universal Studios. Very clean room, free breakfast, great customer service. The hotel also had a pool which our kids enjoyed after a long day of fun. I would highly recommend this hotel if your looking for a budget friendly, super clean, very nice, and... More

We booked this suite based on some other reviews, and proximity to Universal Studios, Orlando. When we arrived, we found the facility to be fresh appearing, clean and the staff was great. Our "Suite" was studio type and not larger than an average room, but certainly adequate. Each morning of our stay, the main breakfast entree was different. The choice... More

We recently stayed at this hotel, went to Orlando for a concert at Amway Arena. We reserved 2 king rooms, smoking...when we entered our rooms, looked for ashtrays, cleaning staff in hallway told us they were non-smoking rooms, so we called the desk, within minutes we had new rooms, upgraded to suites. I don't know if it was because of... More

As a General Manager of a Holiday Inn I was very impressed with the level of service I received at this hotel. We had cancelled our reservations at the Holiday Inn & Suites right down the road because service was horrible and pleased that this hotel took care of us. Doris and Ruth at the Front Desk went above and... More

My sister and I enjoyed our Orlando theme park week with two nights at HIE Universal. Our room had all the comforts needed for our stay and was roomy & clean just needed maybe another power point. The staff was helpful & courteous, brekky was great especially the pancakes, and if you are happy to walk, Universal was 25 mins... More

i want to say what a great hotel you have. Breakfast was great . We were checked in by Doris very friendily and new all the answers to the questions we asked.They should be more people like her. We will be back in June. Hope to see her there. More