Thank you for providing this feedback. I can assure you that the management team and the Homeowner’s Association were well aware of the issues with the elevators. Unfortunately there are some maintenance issues that are beyond our control and every effort was made to correct as quickly as possible. We hope that you can look past this unusual event and... More

I am sorry to hear about your recent stay. I do apologize for the issues that you experienced. Please note that Summit does have 24 hour security. When booking through the on-site management we do have a variety of rooms to choose from as well as on-call housekeeping service. I hope that you will try us again in the future... More

Thank you for providing this feedback. I am very sorry to hear about the issues you experienced with your room. I assure you that your comments are taken seriously and the concerns that you mentioned will be addressed. I do hope that this last visit does not deter you from renting again at Summit and enjoying a great beach vacation. More

Thank you for sharing your thoughts on your recent stay at the Summit. Our property is in the heart of Panama City Beach, so it does stay quite busy. We have a great security team who are on property 24 hours a day in our gated resort. We hope that you will return again soon. The Fall is a wonderful... More

We appreciate the feedback and understand that your concerns are very serious. We do apologize and hope that you realize that these experiences are very rare. We hope that you will return to Summit to try our resort again to experience a great beach vacation like so many others. More

Thank you very much for providing this great review. We are so pleased that your son and friends had a great experience at our property. With our resort located in the heart of Panama City Beach and directly on the Gulf of Mexico, it makes the Summit a perfect choice for Spring Break or any time of the year. We... More

This information is very helpful. I assure you we take your comments seriously. You are correct that w are under new management and have made positive changes including remodeling of the Tiki Bar and offering new products. I am so sorry to hear about the customer service and we will be addressing accordingly. We do hope that you will come... More

Thank you for providing this feedback. We are so glad that you enjoyed your visit and found the accommodations and the staff pleasant. You are correct that we do have a damage waiver fee and housekeeping fee which is disclosed in your confirmation letter. Once again, thank you for your feedback and we hope to see you again soon! More

I am very sorry to hear about this unusual experience. Unfortunately when you rent through a private owner, I cannot speak to the situation. I do recommend that if you would like to escalate further you can contact the Division of Business & Professional Regulation (DBPR). The Summit Beach Resort does have a professional management company on site who I... More