I called at 8a on 5/19/12 to request a 1p check-in, and I was informed that the check-in request would be granted. I was disturbed to find out that my room was not ready when I arrived at 1p. I was told it would be ready at 1:30p, so I left and went to Wal-Mart and returned at 2p (an...
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Dear Douglas T.
As per our conversation on Monday May 21st, I would like to reiterate to all users of this site that an early check in is a request and we can never guarantee it. Our checkout time is 12 noon, and there are occasions where the room may need some type of repair, guests are late checking out...
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I was concerned about booking this hotel because of previous reviews. It wasn't quite as bad as it was made out to be but not someplace I'll return to.
Pros: room was fairly clean, staff members were friendly and nice. Did have continental breakfast which was ok, but nothing to brag about. Good location and easy to find.
Cons: Weird...
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Dear CGA70
Thank you for taking time to provide feedback on your recent stay. I want to assure you that we have noted the items of concern that you expressed. We do have security to keep the noise down but as you noted sometimes people will have a tendency to disrupt other guests unintentionally and I do apologize for that....
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Booked 2 rooms for a family wedding based on location and price. Requested an adjoining room which we got. We opened the doors to the rooms and could hardly breath from the smell. So we left the doors open and turned the a/c on, which eventually helped. After my 2 yr old granddaughter walked on the carpet for an hour...
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Dear Czechsue
I do appreciate the feedback you have provided about your recent stay and want to assure you that steps have been taken to address your concerns. We do attempt to shampoo our carpets every quarter and there are instances when a room that is due for carpet extraction gets delayed because of heavy occupancy. We will be more...
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I was concerned about booking this hotel based on the previous reviews...so I called the hotel directly before booking. I spoke with the owner and he assured me that if I wasn't satisfied with the room, I wouldn't be "stuck" there! We checked in to find that the room was extremely clean. We are from the Tampa Bay area and...
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Dear Highbay
Thank you for taking time to provide us with feedback on your recent stay. I was happy to hear that you had a pleasant experience and that our staff was able to accomodate you with an early check-in. We look forward to having you stay with us in the future, whenever your plans bring you in the Pensacola...
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If you get put in the part of the hotel that was another old hotel added to the original it is terrible. Questionable guests.... maybe hourly? The originial Days Inn part didn't look as bad and didn't look as seedy, but we weren't placed there, so I couldn't say for sure. Cheap, but I'd recommend paying a little more for...
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Dear Oktreefrog
Thank you for sharing your concerns about your recent stay at our property. I do apologize that you felt uneasy with the general location of your room. I do want to assure you that if you had expressed these concerns directly with the staff upon arrival, we would have made every effort to put you in a room...
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Spent three nights in Pensacola and found this location very useful. It was close to the Vinyl Music Hall were we came to see a concert. The room was clean and had a microwave and fridge. The breakfast was pretty good and Matt at the front desk was very helpful with info about the town. Overall a godd stay at...
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Rodney V.
Thank you for taking the time to share your thoughts on your stay at our property. We do appreciate the feedback and hope to see you again whenever your plans bring you to the Pensacola area.
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Was there by myself, was moved to three rooms, 1st was in a bad spot, 2nd room had a terrible odor was told it was air freshener but it was more foul than anything, third room I was moved to was dirty, carpet was filthy could not wear white socks for long, they'd turn black, tub would drain slow nothing...
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Dear Timothy O.
I do apologize that you did not have a satisfactory experience during your stay with us. I want to assure you that my staff try to make every effort to insure that all guests have a pleasant stay at our facility. We do try to follow up with every guest that may have had concerns during their...
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I would have given this hotel a decent review until we checked out and realized we had forgotten something. From that moment until 5 days later this hotel was hell to deal with. I called right away when we got home and realized we forgot out NOOK in the bed stand. I was told call back the next day because...
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Dear Banana4
I do understand your frustation, and was glad to reach you in person to discuss this. I would like to go on record and respond much the same way here on TripAdvisor. When you called back on Saturday evening, the staff member did explain that we have a secure storage for left items and since someone had already...
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Reservation made ahead of time with a good rate for 2 weeks. Gary the day manager was very helpful and answered my email immediately. Very friendly employees. Breakfast was great each morning and the room was very clean and kept very clean. Renovations in progress in some rooms. The outside of the motel was being painted while I was there...
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Dear Terry S.
I would like to thank you for taking time to post your review. The feedback is appreciated and I am happy to know that you had an enjoyable stay at our property. Whenever your plans bring you to the Pensacola area, we do hope you choose to stay with us once more.
Kind regards
Ajit Patel
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I stayed for 3 nights with some friends in August 2011, all of us college students. We had 2 rooms.
Overall we had a good time, however we were not expecting that much from this hotel since it was really cheap compared to other places located on Gulf Breeze or Santa Rosa Island (where the beach is located). If you...
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Dear EricU789
Thank you for taking time to post comments about your recent stay at our facility. I do apologise that my staff did not inspect the replacement pillowcase when you requested one. All our linen is laundered offsite by a professional linen supply company that provides service to many of the popular hotels in Pensacola. Please be assured that...
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