First impressions are how beautiful the Hotel and surrounds are. Unless you need valet parking, it is free to park your car for yourself with plenty of parking spaces. The lobby/lounge/seating area's are surrounded by the 9 floors of rooms and are absolutley beautiful. Amenities also include a fitness center, outdoor swimming pool/terrace, Villagio's Restaurant, Bar and a Starbucks Coffee,...
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We checked into the hotel a day before a fairly large event being held there (about 1000 attendees). The place was deserted - not just the hotel, the entire grounds of the world golf village. Of course who cares about that - we felt like we had the place to ourselves! But it was clear that this entire complex was...
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Dear valued guest,
I want to first thank you for taking the time to share your comments with us. It is from guest like yourself who care and are willing to share their experiences that allow us the opportunity to improve. However I am very sorry that your overall experience was less than what it should have been. Your comments...
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We stayed here recently for a conference and had a very enjoyable time. The room, although not the King we expected, was comfortable enough for the two of us. It was nice to have a sink and fridge in the room but a microwave would have made it even nicer! The room itself was quite spacious and so was the...
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Marriott Platinum reward members are not recognized at this hotel when you check in. The slovenly dressed front desk staff are drones with no facial expression or any recognition that you are a Platinum member - who has even stayed at this hotel before. Forget getting Platinum room upgrade even when the hotel is a ghost town...
The TV in...
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Dear Guest,
Dear Guest,
I am so very sorry that your experience at our resort has not been what we expect. We do acknowledge and truly appreciate our elite rewards members. We know that you travel alot and chosing our property is an honor for us. Nonetheless, on this stay and consequently others we have let you down. I will...
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I had reserved the room in Feb. 2012 for my April 27-29 trip. I booked this through booking.com and was shown on the World Golf Resort website that it was a corner room with a full window and a window on the side and described as a "panoramic view". I upgraded to this room and printed out my confirmation. When...
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Dear Guest,
I am so very sorry that your room was not what you had expected. We do strive very hard to honor our guests' room request and in your case we were not able to do so due to our very high business levels. Also, I am very disappointed that you were treated inappropriately by a member of my...
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The hotel is clean and the staff was helpful and friendly. The golf courses the Slammer and Squire and the King and Bear were excellent. The only problem was breakfast one morning when a large conference was there made the restaurant area loud and hectic.
The people in the room next door came in around 12:30 am and were very...
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Our organization just completed it's third year at the Renaissance World Golf Village Resort and once again most of our 1,000 plus attendees had a great experience.
This busy week not only includes our meetings in the main ballroom but additional breakout space, venders and both large & small meal functions. The food was great and the new menus offered...
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Reviewed 30 April 2010
Reviewed 29 April 2011
This was my third stay at teh Renaissance for a conference. Don't get me wrong it is a nice hotel but not a "resort". If you are golfing I guess you could call it a golf resort but not the type of resort you normally think about. The hotel is very clean and the fitness center is nice with a...
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Thank you for staying with us while in St. Augustine for your conference I am pleased to hear the set up was to your liking as well as some of the guest amenities. We appreciate your feedback on the resort experience and are continuing to add features our business and leisure guests can enjoy. We look forward to your return...
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Was hoping for a teensy bit more luxe, but all in all was ok. Front desk staff really nice, room smallish but over-do with that baby powder scent air freshner (a little sickening). Asked for king bed, got two SMALL queens - no worries, since I was alone on a business trip, but they were small - however comfortable. Bathroom...
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I am happy to hear that you enjoyed the beautiful views from your room and during the reception on La Terrazza. We are so happy to have La Terrazza available to our leisure and business guests alike. I appreciate the comments on the room ambience and I am glad to know you were pleased with the service our ambassadors provided...
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The property is right off the highway but you would never know it unless you are specifically looking through the barrier of trees to see the cars pass by. Upon check-in, Harden made us feel right at home. As a Marriott Rewards member, I was upgraded to a junior suite. The suite was terrific and the balcony was even better....
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