I have never written a review but felt the need to because this was the worst place I have ever, ever, stayed . If you read the review from Auntie WInter 4, she didn't experience what I did. We just spent $315.00 for two nights to sleep in a room that was filthy. The tub had mold and cracked ceiling....
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Dear Guest,
Thank you for taking some time in making this feedback. We also feel sorry that you had shortcomings during your stay here at Guest House Inn. We admit that we sometimes have flaws and our customer service staff is always there to render assistance to cater the needs of our customers. We assure you that this will be...
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My husband stayed here for 3 weeks, and I visited. The staff was always friendly, however my husband noted if you had any issues, they would have to wait until the morning and mid afternoon when the owner/manager was present. I noticed that the cleaning staff was always fast and efficient, leaving enough toiletries, toilet paper, and towels. My husband's...
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Dear guest,
Thank you for pointing out all the things that we need to improve. We are happy that you appreciate our service. This will serve as a motivation for us to do more and to give more. We will make an action about the things that affects your experience with us. We are looking forward to serving you again....
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My family was treated horribly by the staff of this hotel. They were extremely unhelpful and uninterested in making any effort to make the stay pleasant. When I asked to speak to the owner of the hotel he proceeded to scream at me over the phone. At one point, one of our friends that was visiting us at the hotel...
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Dear Guest,
Thank you for spending some time in making this review. We really apologize for the inconveniences that you’ve experienced during you stay. Our main goal in GuestHouse Inn is to deliver an outstanding customer service to our valued customers. We really do appreciate your feedback and this will be taken as a constructive criticism for us to further...
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It takes a great deal to make me angry enough to write a negative review, but what promised to be a wonderful weekend with family and friends was almost ruined not once, but twice, but the management and staff of this poorly run hotel.
We have been staying at the Cabot Lodge since 1995, so when the hotel changed management...
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Dear Guest,
Thank you for sharing your experience during your stay. Your voice is a lot important to us. We sincerely apologize for all the inconveniences that you have experienced. We do not expect this to happen and this case will be taken seriously. At the moment, we are conducting meetings to all the staffs who failed to perform a...
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You will not get any sleep in this sorry excuse for a hotel. There are a ton of foreignors that live here, and we were so lucky to get put in a room right in the middle of them. The front desk is mostly ran by americans, but it is owned by foreignors. They party ALL night long and it...
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Thank you for sharing your experience with us. Our main goal is to value our customers by providing comfortable accommodations as well as the best services possible. We apologize for this unexpected incident. We are currently working on improving our facilities in order for us to cater to our guests the services that you deserve. This feedback was noted and...
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When the person who took the reservation refused to give us her name, we should have seen that as a Harbinger for things to come. We asked in advance and received permission to check out at noon on Sunday (we were out of the room by 11:45). But on Sunday the manager said he would never allow that and charged...
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We sincerely apologize for all the inconveniences that you had during your stay. No one expected this to happen and this is a real challenge. At this point in time, we are currently discussing these issues and accountabilities to those staff members who failed to display the customer service values that we always expect from them. We are also working...
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We stayed here for a big football game weekend. We had stayed here before when it was the Cabot lodge and we always enjoyed it , they had a nice happy hour and breakfast. Now that has all changed there were no hot food items on the buffet. When we returned to our room the TV was not working. When...
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We are sorry for this experience that you had during your stay. Although the name of our place was changed from Cabot Lodge, we still offer a lot of food varieties wherein you can have the luxury to choose from. We would also like to assure you that all these things that you mentioned are currently being taken care. Rest...
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The Cabot Lodge on Monroe was purchased by an outfit named Guesthouse Inn, (read "Ghetto House Inn.") The old Cabot Lodge was "rustic" but clean and friendly. None of that survived the takeover! I have stayed there many times for football games, the Springtime Tallahassee Parade and other events in Tallahassee, last weekend was the last! Old is one thing,...
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