the rooms are small ,the bathroom too and the free breakfast well just cereal and another chip staff if you want egg you have too pay for it ,for the price not the best i see bigger hotels in that area and they have bigger rooms
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Buba B,
Thank you for taking the time to share your review of our Hyatt Place. Our rooms are normally considered very big when compared to other brands. If yo ever return to the area please give me a call, I would like to make this up to you and offer you the best available rate as well which can...
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Staff at front desk is rude, rooms are musty smelling with deodorizer to try to mask the smell
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DanaK,
I am truly sorry regarding your accommodations on your recent visit. This is extremely rare for our hotel. I would like to speak with you and make sure the issue is resolved and that you have been addressed regarding this issue. Please give me a call at your convenience (561) 655.1454.
My apologies,
Dave Cuadra - Assistant General Manager
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Had a wonderful experience from checking in to departing. Everyone was delightful especially the front desk staff. Complimentary breakfast in the morning was a huge plus! Also very close (walking distance) to City Place which has lots of shopping, dining, and entertainment. Looking forward to staying here again soon!
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Stacip123,
Thank you for taking the time to review our hotel. We greatly appreciate the the wonderful feedback and I will be sure to share your praises with our team.
Sincerely,
Dave Cuadra - Assistant General Manager
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Our family of four really enjoyed our stay at the Hyatt Place. One of the technologically coolest hotels that I've stayed in. They have a great breakfast, great parking and are close to everything downtown. Even though it isn't a full pool, my kids enjoyed a bit of time there in the evenings.
This hotel is probably best suited for...
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Three60,
Thank you for your review, I am truly happy that you and your family enjoyed their stay.
I hope we can provide you accommodations the next time you visit the Palm Beaches.
Sincerely,
Dave Cuadra - Assistant general Manager
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We stayed here when this hotel was new and were looking forward to returning. Our room had a musty smell and we found multiple wet areas in the carpeting outside the shower/bathroom. The AC system is a window/wall unit that is right by the bed and is very loud. My wife and I both woke up to an irritating rattling...
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TravelTc36,
Thank you for taking the time to review our Hyatt Place. I am very sorry for the inconveniences during your stay. I will be sure to review these issues with my staff in order to correct these issues for future guests.
If you ever return to the Palm Beach area please give me an opportunity to make this up...
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We stayed here for three nights to attend a wedding. By far, the best customer service and attention to detail of any hotel that I have stayed at in a long time. Front desk personal recommended restaurants, helped the breakfast staff when they were busy, and constantly checked in with us to insure our expectations were being met. The complementary...
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Mosocwbrian,
It is truly a please to receive a review titled "Wonderful Customer Service". I will share this with my team and hope you will chose the Hyatt Place West Palm Beach the next time you visit the area.
Sincerely,
Dave Cuadra - Assistant General Manager
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I have stayed here twice and will be back for a third stay in a few weeks. The Hyatt Place concept is different and if you understand that, you will be very pleased with the staff and rooms here. John is awesome - hooked me up several times with dinner reservations where we were treated very special as well as...
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LWM1146,
Thank you so much for your wonderful review. I hope we can provide you accommodations if you ever return to the Palm Beaches and I will be sure to share you review with my team.
Sincerely,
Dave Cuadra - Assistant General Manager
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We chose the hotel due to its proximity to family. It couldn't have been closer. Even if you don't have family, the location is centrally located - just over the bridge from Palm Beach, a block from Flagler and very close to the Convention center, City Place and Clematis. You could walk to all these places, but of course no...
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RoadTrp,
Thank you for taking the time to share your experience. I am very sorry for the inconvenience you experienced during your stay. If you ever return to the area please ask for me when making reservations, I would appreciate the opportunity to make this up to you.
Sincerely,
Dave Cuadra - Assistant General Manager
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We stayed at the Hyatt for one night on a Saturday to attend a wedding on Palm Beach. The hotel itself is beautifully decorated and modern. The room was comfortable, clean and trendy. We took their complimentary shuttle service to the wedding spot, and unbeknowst to us, we left our car keys in the shuttle. We didn't realize they were...
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hperella,
I really appreciate the review you have written for us. I will be sure to share your comments with our team and I hope we can provide you accommodations the next time you visit the Palm Beaches.
Thank you,
Dave Cuadra - Assistant General Manager
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We were in town for the corvette show 4/14/12. The hotel was very busy, however they took excellent care to see we were properly attended to without exception. We were pleasantly surprised. Rooms were big, clean, breakfast was very good. They recommended a good place for dinner. Very pleased.
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JoeP,
Thank you for the wonderful review. I will be sure to share your comments with my team and I hope we can see you next year for the Corvette Show.
Thank you,
Dave Cuadra - Assistant General Manager
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