The pictures are decepetive it's rundow and the rooms smell like cat urine. The hot tub in the photo's is gone. We were told it was "to much trouble" . The pool has the under water light literally dangling out. I'm sure this cannot be safe. The vending machine soda was 2$, and expired Jan 2011. Otherwise just a mess.
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We moved the guests' room after being notified of the odor and took measures to recitfy the situation. We then followed up with the guest after their move, and were told that they were satisfied with their stay and needed no further assistance. In regards to the hot tub, it was a management decision to remove the hot tub about...
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Clean, well maintained and helpful staff! I stayed here March 16th through 22nd, 2012 and it was great! Actually I was part of a whole group of 36, I am a volunteer coach and our whole team stayed here, approximately 15 rooms. We all had clean rooms and very friendly service. The entire property is kept neat and well maintained....
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My husband and I visited Gainesville, GA for a Marriage conference on 2/23/2012 to 2/26/2012 and chose this hotel because the reviews seemed good. With great hopes after reading many of the reviews, we were very disappointed. When we got there the desk person was VERY NICE and welcoming-however, the ROOM was HORRIBLE. It smelled of SMOKE our entire weekend....
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Dear Guest, The reservation for your room came directly from third party booking engine as a smoking queen handicap room. Upon your request we were able to move the reservation to a smoking king room and there may have been error in communication. However, we were also sold out the night of the 02/24/2012 and that could not have moved...
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I stayed here a while back when this property was a Days Inn and because everything was sold out I could not stay at the IHG product where I collect points but I must confess this time I was pleasantly surprised!
Pillow top mattresses were a plus and the breakfast had Oatmeal and Yogurt which are decent healthy choices. I...
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Dear Guest,
Thank you for the review. In the last 2 years most of our bedding packages have been upgraded and we are glad that you had a wonderful experience because of our efforts. Reviews help us improve and target the areas that most enhance the customer experience.
Sincerely Yours,
General Manager
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Check in was slow but friendly. We didn't mind sincee they were very busy. Our room was adequate albeit very dated, worn, and in need of a good renovation. It looked clean at first but later we found dead bugs on the floor (large moths), hairs all over our sheets and a lot of "nook and cranny" built up scum...
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I am sorry to hear that the guest was displeased with our rooms. Most of our rooms i.e. 75 rooms out of 98 have been renovated and due to logistics the remainder of the rooms will be upgraded by end of March 2012.
We will like to extend an offer to the guest at 50% of our Daily Rate to...
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I stayed at the motel for two weeks in January of 2012 following surgery. It was a clean room and quiet other than an occasional booming from cars going thru the drive-thru at McDonalds. The rate for a week was $179 plus taxes, which is a good rate for long-term motels in Gainesville. The manager said that rate isn't available...
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Thank Your for your review! Hospital in Gainesville provides us with a lot of business, we take extra measures in making sure that any guest from the Hospital gets a downstairs room that is convenient to the lobby and access to their car!
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The hotel rooms are older but still very nice and big. The staff is amazing. They are beyond friendly, nice, and super helpful. The prices are extremely reasonable. It is a great location, seconds from Downtown. They also allow dogs which is very helpful when traveling. Each room has a mini fridge and microwave which comes in handy. If you...
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We will like to thank you for providing us with a great review! Our goal is to provide every customer with an experience like yours!
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When traveling to Gainesville, GA with pets, the Guesthouse Inn is your best bet.
Older hotel with no frills, just clean and convenient.
Jason at the desk sure makes you feel right at home. He is one of the best front desk workers I have ever come across, even compared to 5 Star rated hotels.
They have a small light...
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The hotel rooms were very nice. The A/C worked great, the water pressure was great, and most importantly the staff was very hospitable! Could see why this hotel is rated #1 in Gainesville. I will be coming back.
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Booked a one-night stay during July 4th weekend based on TripAdvisor #1 rating. What a disappointment. But let me start with a positive before I list the negatives: Laurie --, the evening desk clerk provided 5 star service by recommending local restaurants and finding a nearby ice vendor. She really went the extra mile during check-in and would be a...
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I am sorry that the guest felt that way about the hotel. We would encourage the guest to call our hotel to get a refund if they were not satisfied. We have a 100% satisfaction guarantee!
General Manager
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