This is the 3rd out of 4 years my brother and I have stayed at the Helendorf and we could not have asked for a better experience. The one time we didn't stay at the Helendorf our trip sucked. This year was a reminder why I love this town. The staff was incredibly generous and helpful. Nelson and the rest...
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I've stayed at the Helendorf for the last 3 years on our trip to Helen. The staff is great and friendly, the prices are good and it's straight on the river! You can't ask for any else. Check them out next time your planning a trip.
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Customer service is on point; employees are all very pleasant and helpful. Rooms are clean (I'm very picky about clean rooms and bathrooms) Love the location centralized to everything in Helen.
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We stayed at the Helendorf as we were traveling with our two dogs. The room was very large but very outdated.The bathtub dripped constantly, beds were very hard and uncomfortable. There was no soap, shampoo etc.There was a tiny kitchenette with poor lighting, small refrigerator,stove and a microwave. If you want utensils, you must go to the office to check...
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I would like to thank you for your recent stay at the Helendorf River Inn, Suites & Conference Center and assure you that your satisfaction is our number one priority. I would like to say that I understand your frustration with your stay and I would like to reach out to you to clear up any misunderstandings.
The Assistant General...
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The staff there were not very friendly particularly the older gentleman with glasses and the young woman at the front desk. We loved the look of our room but the beds were not comfortable and there were no samples (soap, shampoo etc). Between the loud air conditioner, and people in the rocking chairs outside of our room being loud at...
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Thank you for taking the time to write this review of the Helendorf. I would ask that next time you feel that the room or the ground are not to standard or your air conditioner is not working properly that you please notify the office immediately and we will correct the issues. The staff would have pointed out that the...
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We decided to stay at the Helendorf for two reasons, one because my son and his family were staying there and the other because of the authentic sounding name. The Helendorf on Munich Strasse has a much more German ring to it than the Day’s Inn on Main Street. From the moment we arrived at the Alpine looking inn and...
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Thank you for your wonderful review of the Helendorf and we look forward to seeing you again in the near future. Be sure and signup for our eNewsletter and keep an eye out for our new loyalty program.
Richard Gay
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We visited from Asheville for two nights and had a lovely stay. The town was fairly quiet as we were off season. Nelson at the front desk pointed us towards tasty food and drink. I highly recommend this hotel and this town for mid-March.
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We are pleased that you had a nice time in Helen and at the Helendorf during your stay. Our staff is always striving to be of assistance to our guests and I will pass on to Nelson your pleasure with his customer service. Be sure to sign-up for our eNewsletter to receive information on upcoming events and keep a look...
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My husband and I have stayed at the Helendorf once a year for years. This time we were pleasantly surprised with large flat screen TV's and new bedding. Everything was very clean. the hotel is close to everything in town - within walking distance to everything. Great location.
Small breakfast served for free in the lobby. Go early - it...
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We are delighted to hear that you enjoyed your stay with us. Providing our guests the best experience possible is our goal and we strive to make their stay a pleasant one! We look forward to seeing you again next year if not sooner!
Richard Gay
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First time visit. Queen Beds & sheets were the best!! Husband, son 10 & I enjoyed the rooms. Had 2 sinks. Was on the top floor overlooking the river. Big doors that opened up & let in nice breeze. AC was weak but worked. Heater was good. Used both this time of the year. During the week visit so some...
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We are very happy that you enjoyed your stay with us. We will soon have our new overlook and firepit on the river completed which will add to your enjoyment during your next visit. Be sure and signup for our eNewsletter and keep an eye out for our new loyalty program. We look forward to seeing you again soon!
Richard...
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My mom, her beau, and another couple spent the weekend here. Because she's not really computer literate, she asked me to leave a positive review for the Helendorf Inn. All four of them -- late 60s to mid-70s in age -- had a terrific stay, she said. Beds were really comfortable, everything super clean (and my mom has very high...
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It is always great to hear the stories of guests who have enjoyed themselves here at the Helendorf and likewise to see it on Trip Advisor. Our staff always works hard to satisfy the guests and respond to their needs. Our pool will be renovated soon and we will be adding more lounge chairs and other seating as well. Again,...
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115 Reviews
73 Reviews
