Our room had a foul odor combined with an overwhelming chemical room freshener smell. It was enough to choke a person. After 2 minutes, we exited the room.We asked to see another room - none available. Russel Dunning refused to refund our credit card. We left and found another motel. Now it's almost 2 months later and finally our Visa... More

These people are crooks! Great setting, but customers are treated very poorly. Two weeks out I made a reservation for the day before Valentines Day . A few days prior to our reservation, I get a receipt saying I was charged for a no show from a week earlier. When I called they took no responsibility for the error and... More

I had a chance to stay here in the late summer early fall of 2010, with friends. We had had a horrible experience the night before in one of your other featured downtown hotels and were looking for just this sort of place when at breakfast the following morning a waitress recommended it. We took a drive out and found... More

I remember this hotel to be wonderful. However the new management team there has turned it into a horrible place. Me and my husband had purchased to Montana suite, "THERE BEST ROOM" to walk into a cat just hanging out the bed not made and the room uncleaned at 236.00. Completely dissatisfied we tried a different room: ''The Fantasy room"... More

I am not used to writing a review but I think it's time we did! I anticipate going back to the Bennett Bay Inn ("BBI") this June '11 for 10 days and also I will return in July-Aug'11 for another 16 day vacation. Their location is perfect for a vacation where I really want to get away from noise!! (in... More

This is a sister property to the Budget Saver Motel. The employee management have quite a scam going. The male manager of this property used to be the assistant manager at the budget saver motel near downtown CDA. I was staying at the Budget Saver while he was there. After transferring he called me. I asked how did you get... More

I just recently proposed to my future wife here in the "Ocean Room" and it was a great place in my opinion, I was really worried after reading all the reviews and she was too. So we went out there (since we live in coeur d alene) and checked it out two wks prior to actually staying there. I mean... More

My wife and I waited 20 mins as no one was in the office. A woman finally arrived and while nice, seemed aloof and complacent. We paid for a week for one of their kitchen suites. The time was noon, but the maid didn't get around to cleaning the room until nearly three, so we sat on the patio for... More

My girlfriend and I made reservations to spend two days in the Montana Suite, which is supposed to be their very best with large spa and a fireplace. We checked in on the 19th of July and were met by two very energetic hosts and checked out the room. The view of the lake from our room was great and... More