Exactly what the title says. I got food left it on the table, 30 minutes later there was a trail of ants to it. We talked to the office and said we were leaving, they said sorry and told us we would get a refund. Week goes by and no refund posted. Tried to talk with the manager who never... More

I rented room 21 downstairs for a week it had a nice view; however, the room smelt like something died recently in there. Every time I would walk in through the front door I would smell death maybe a dead mouse or something. I told management about the smell and asked about another room they could put me in for... More

I made reservations over nine months ago for a two day stay for Ironman, called and confirmed a month before Ironman.......Guess what.. the Manager calls and tells me 'Too bad we cant honor your reservations. find somewhere else to stay.The employee that made the reseveration doesn't work here anymore!!: Yells at me, because I said "You have to honor the... More

Had reservations for a year, they now say they wont honor them or the price they gave. just because they didn't train an employee right they say its our problem. When I called to discuss this with the manager he was screaming at me then hung up on me. Horrible service and experience all together will never attempt to do... More

I reserved a room for my anniversary with my girlfriend. It started out when we got there. The lady who helped us said, "Oh your card's only been charged for 1 night and not two". I responded, "I only wanted 1 night". She said, "Oh I see it now written here. Here's your key for the victorian room." I said,... More

Our room had a foul odor combined with an overwhelming chemical room freshener smell. It was enough to choke a person. After 2 minutes, we exited the room.We asked to see another room - none available. Russel Dunning refused to refund our credit card. We left and found another motel. Now it's almost 2 months later and finally our Visa... More

These people are crooks! Great setting, but customers are treated very poorly. Two weeks out I made a reservation for the day before Valentines Day . A few days prior to our reservation, I get a receipt saying I was charged for a no show from a week earlier. When I called they took no responsibility for the error and... More

I had a chance to stay here in the late summer early fall of 2010, with friends. We had had a horrible experience the night before in one of your other featured downtown hotels and were looking for just this sort of place when at breakfast the following morning a waitress recommended it. We took a drive out and found... More

I remember this hotel to be wonderful. However the new management team there has turned it into a horrible place. Me and my husband had purchased to Montana suite, "THERE BEST ROOM" to walk into a cat just hanging out the bed not made and the room uncleaned at 236.00. Completely dissatisfied we tried a different room: ''The Fantasy room"... More