This hotel was almost as expected-- nice, clean rooms, good location off the interstate and near the downtown, free breakfast, etc. The service, however, is what made this hotel so great. The staff went above and beyond to make sure we were comfortable. They answered questions, gave us discounts to local restaurants, and made sure we were satisfied. Coeur D'Alene... More

This hotel is exactly what I expected from the hotel. Good location, basic room, clean, had a nice pool area, and includes breakfast. So it meets all my criteria for a good hotel. But it is certainly not a good value. I paid $171 plus tax after AAA discount for a standard room on a weekend. There are places in... More

My Wife and I have traveled all over the Western US and by far this is the best Holiday Inn we have stayed at. Upon check in we were up-graded to a suite, this was a vary unexpected treat. We have stayed at this hotel a number of times and each time the staff steps up their performance a little... More

We have stayed at the HIE in Coeur d'Alene many times, and praised it for being the best stay in town. This time, we found the hotel to not be up to the standards of its past. Front desk staff were not as welcoming as we experienced in the past. Our room showed signs of wear and a need for... More

Upon arrival speedy service at front desk, did have a reservation. Above all, was upgraded to a suite (beautiful). Departure, speedy as well, paperwork at my room before I woke. Will definitely come back.

This is a very nice hotel, beautiful inside & out. Very nice lobby, pool area, & grounds. The "free" breakfast in the morning is a nice bonus. My wife & I found the customer service is a bit off as the staff seem more focused on getting their jobs "done" more than caring about the customer. For the most part... More

The hotel is located just off the freeway so access was easy. The hotel staff were friendly and helpful. Room w as just okay, clean and tidy. The hotel lacked signage, for instance when you got off the elevator there were no signs indicating which direction your room was located. Also when I was leaving in the morning, I noticed... More

It is worth a stay at this Holiday Inn Express just to meet "Dodger." He is the guest services manager and I must say does a fine job. He is the fun part. The friendly is the staff. We were very impressed with the staff from the greeters at the front desk to the maids and outstanding service in the... More

We stayed 3 nights at this hotel and found it to be perfect for our needs. The room was large, clean, comfortable and quiet and the staff were friendly and accommodating. We will definitely stay here again when we are in the area.