We needed a place to rest from Boise to Winchester and stumbled across the Western Mountain Lodge online. We booked a night and were greeted with warm and yummy chocolate chip cookies and a very friendly front desk staff. The walk around the town was great and not far from the hotel. The drive around the lake was nice as...
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Well "for sure" we like your comment! (humor).
Thank you for taking the time to tell us how we did. We appreciate all feedback from our guests. We hope to see you again in the near future!
Sincerely,
Tim Cogdill / General Manager & Staff
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We were up at McCall to ski Brundage and eat at the Blue Moon Yurt, and made no reservations to stay anywhere. Dropped into the Western because it is "downtown" and the manager was nothing less than amazingly gracious! Gave us a little upgrade to our room, was super friendly and humble, and just repeatedly let us know how he...
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Thank you for your feedback. We are delighted you found our service and our hotel met your expectations. We always strive to give an upgrade whenever we can, we are happy you noticed.
Please keep us in mind for your next trip to McCall.
Regards,
Tim Cogdill / General Manager
& Staff
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I left my ring at the hotel and a worker found it and promptly gave it to the front desk. I called as soon as i realized it was lsot they sent it to me the next day. I was also impressed with their willingness to help out when my son asked them a million questions. The hot tub is...
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Thank you for your comments.
We are very happy to have helped recover your ring. Guests leave us many things each month, but something as special as a ring makes us nervous to find (humor).
Please consider us for your accommodations the next time you are in McCall.
Sincerely,
Tim Cogdill / General Manager
& Staff
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Had a great time at The Western Mountain Lodge. My wife and i booked the Mini Suite, and it was a perfect room. Very roomy for us, comfortable bed, and a very comforable little couch. Friend staff, great FREE morning breakfast. Very good location, just about a 5-10min walk downtown to the lake, local shops, and all the local watering...
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Thank you for your comments. We are delighted to have met your expectations.
Please keep us in mind for your future travels!
Tim Cogdill & Staff
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The sheets didn't fit the bed and kept coming off during the night. The blanket had holes in it and the pillows were very small. It was a King sized bed, the pillows should have been king also. They messed up our reservation, but did credit us half price for the room.
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Thank you for your feedback. My first order of business is to apologize. It is obvious we performed poorly in providing you with the hospitality experience you deserve. We take all feedback as an opportunity to improve.
I have also used your feedback as an opportunity to train our customer service team that it is all or nothing when it...
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Nice rooms and ammenities. The front desk provided exceptional service, upgrading our room from two beds to three at no charge. Location, pool, spa, and breakfast were bonuses. Excellent value.
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Thank you for your comments. We enjoy giving upgrades as often as we can. We were delighted to be able to do so for your stay. The hospitality business can be tough, but in our opinion it offers the greatest rewards when you can help a guest have a great experience!
We hope to see you again soon.
Tim Cogdill...
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We highly recommend the Western Mountain Lodge....
We got a great room with extras for an outstanding price. They made our "Honeymoon" very special. They rate top star to us for quality of our room and service.
We had made reservations at another place and it was horrible.. The place did refund our money. We went over to Western Mountain...
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We are delighted we were able to make your rough start better. We never like to hear of any guest having an experience such as yours, no matter where they stay in McCall. We love our town and like to think that all who come visit will want to come back.
Congratulations on your new marriage! We hope you will...
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The hotel is in a better location than many others in McCall, and near some good places (Woody's Burgers, the Liquid District, etc).
The indoor pool and hot tub are great amenities, and well maintained. The staff pays attention to details such as providing cookies in the evening, and the breakfast is very good (waffles made from batter, bisquits &...
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Thank you for your comments regarding your recent stay at our property. It is great to know that we pleased you on all fronts!
Thank you too for the compliments regarding our team paying attention to the details. I have shared your comments with the entire staff.
We hope to see you again soon.
Tim Cogdill / General Manager &...
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On our recent motorcycle ride around Idaho, we had reservations at the Western Mountain Lodge. When we arrived we were greeted, booked in and offered cookies and help with anything we needed. The staff was friendly, helpful and informative. We will definately stay there again soon!
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Thank you for your feedback. It is always a pleasure to know we have met or exceeded the expectations of our guests.
To let you in on a little secret, we always make more cookies than we need so we can have some too! Mmmm.
I digress.
If you did not know, we have a special area for bikers to...
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The hotel is centrally located and within walking distance to the center of town.
The front desk staff was friendly from the initial phone reservation, through check out process and beyond. We forgot a cell phone charger in the room and phoned the front desk. Within 5 minutes we received a call back with the good news that our charger...
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Thank you for your comments. We are truly delighted your experience was a positive one. We are also glad you found your phone charger. We can't begin to tell you how many of those we are gifted each week (humor).
Your feedback was shared with the staff and we all agree, you must come back soon!
Sincerely,
Tim Cogdill
General...
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