Fairly decent hotel on Magnificent mile. I believe it's all suite hotel... at least that's what I got the two times I stayed here. Flat screen TV's, comfortable bed and good sized bathroom. Styling is traditional. The location of this hotel is the best part since its so close to shopping and a lot of dining options. I prefer some...
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This was a surprise. The hotel is located across in a great spot on the "Mag Mile". We spent New Years Day in Downtown Chicago. Nice way to start a new year. (It makes it easy to get to the polar plunge if your interested). This hotel was a great deal. The package offered parking and breakfast. You could not...
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Our parking and breakfast package is a great value and very popular with our guests. We're glad you started off your year with us and we hope you'll come back again soon.
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On my first night in Chicago and at the Omni, I broke my foot. Called front desk to see if they had a wheel chair to use to get me to hospital. Not only were they right at my room with one, the head of security called to see if all was okay. They let me use the wheel chair...
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We're so sorry to hear about your foot, but we're glad we were able to make you as comfortable as possible during your stay. We hope you're on your way to a quick recovery.
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We recently stayed at the Omni Hotel in Chicago. The room was spacious, with a separate bedroom and sitting room. The location on Michigan Avenue was perfect for walking to shopping,
restaurants, and sights we wanted to visit. The 476 Lounge was a wonderful spot for our family to relax and talk about our day. The menu offered a variety...
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I go to Chicago often for business and my company allows us to stay at the Omni or Peninsula, depending on the rate. It is unfair to compare the two (even though they are next to each other) because the Peninsula is a world class hotel. So when I stay at the Omni, it feels second rate. However, I have...
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Thanks for taking the time to write a review of the hotel. We appreciate the comments about the improvements in our customer service and housekeeping. And we will certainly pass along your comments about the electrical outlets and see if we can add more by the bed during our next renovation.
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We had a wonderful weekend at a great hotel in Chicago. Very clean and the staff was excellent. We ate at the 676 Resturant and Bar and it was a delight. The location could not have been better...Right in the middle of N.Michigan Ave. and a 10 min walk to the Navy Pier. Dozens of great resturants within blocks....and tons...
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Problems:
- our preferred corp rate was more than Ritz Carlton. But the public rate was $70 less. Some "preference" huh?
- supposed to be a suite but its really a normal room with a wall put awkwardly in middle
- checked in with infant and asked for quiet room. Got a room 1016 next to noisy service and facing...
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We are very sorry for all the issues that occurred during your stay. This does not exemplify our typical level of service nor our room quality as you can see from the number of five and four star reviews we’ve received historically. We regret that we weren’t able to correct the issues and that we lost you as a customer.
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This is a very nice hotel but not as nice as it should be for the price. Excellant location for shopping but not for baseball. Booked this hotel thinking it would be more like the one in NYC where they include a full breakfast for free.There were no real issues with the hotel and the staff was very friendly and...
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Although we don't offer free breakfast, we do welcome everyone to join our Select Guest program which comes with free morning beverage service (coffee, juices, etc.) delivered to your door each morning. We have other continental breakfast items that you can add to your order for a nominal fee.
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My family and I spent five nights at the Omni Chicago over Spring Break. The best thing about it is the prime location on Michigan Ave. It was nice enough, but nothing too exquisite. The room that we were in was sufficient for our purposes. However, the "view" was of the tall empty brick building right next door. The biggest...
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Thank you for your review. We take safety issues very seriously at the hotel. We regularly clean the pool and fitness areas, but we ask that if the floor is soaking wet in the pool area please let us know so we can make it safer for all our guests. You said you would be staying somewhere else on your...
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I work in a luxury hotel, so I'm picky about the service I receive at others and I admit this freely. I had the fortune of staying in this hotel as my boyfriend and I were accompanying his mother on a business trip, otherwise admittedly we wouldn't have found ourselves in such a plush location.
Omni really sets the bar...
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