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All 167 Chicago hotels »

Wheeler Mansion

2020 South Calumet Ave, Chicago, IL 60616
Hotel amenities
Wheeler Mansion
Ranked #98 of 167 hotels in Chicago
4.0 of 5 stars 47 Reviews
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47 reviews from our community

    Trip type
Traveller rating
    22
    6
    0
    5
    14
Date Rating
NEVADA
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 15 September 2011
5
people found this review helpful

I stayed there couple months ago, I had a chance to meet the owner. She is so rude the same as the manager. There was no water no breakfast It was really dirty, There were bugs in my bedroom. Every time when I asked the maid for something she was ignoring me ! The same, there was no shampoo. Plus... More

Was this review helpful? Yes
Stephanie Jokich, Guest Relations Manager at Wheeler Mansion, responded to this review
17 January 2012

I'm so sorry to hear that you had a bad experience with us and I appreciate you taking the time to provide your feedback. We would love to have you stay with us again and I encourage you to please contact me directly at the hotel if there is anything I can do to assure you that these issues are... More

Fort Collins, Colorado
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 14 June 2011
9
people found this review helpful

I travel a lot, and this was the worst experience I've had. Arriving at the hotel mid-afternoon, I was informed that the hotel was oversold. After a stressful couple of hours, the best they could offer was a hotel in Schaumburg, way outside the city, making it impossible for me to follow through on my business plans. While the manager... More

Was this review helpful? Yes
Stephanie Jokich, Guest Relations Manager at Wheeler Mansion, responded to this review
17 January 2012

Hello and I would first like to thank you for taking the time to provide your feedback. Your business is very important to us and I'm so sorry this occurred. As of August of 2011, the hotel has undergone new ownership and management. I understand that I was not present to be sure that your needs were met, but I... More

Charlottesville, Virginia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 20 November 2010
4
people found this review helpful

I just received the worst customer service I can imagine with a hotel, and I am appalled that a hotel can get away with treating customers this way!! I booked this hotel 10 months before my work conference. This was necessary since the conference brings in 30,000 attendees and hotels book up quickly. I booked on Booking.com for $150, and... More

Was this review helpful? Yes
Stephanie Jokich, Guest Relations Manager at Wheeler Mansion, responded to this review
17 January 2012

Hello and what a terrible ordeal this must have been. I am sincerely sorry that you had to go through this. As of August of 2011 the hotel has undergone new ownership and management and although overbooking can at times happen (for any hotel), we go above and beyond to be sure that our guests have everything they need during... More

Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 28 July 2010
2
people found this review helpful

The hotel is a beautiful Botique hotel located walking distance to McCormick place, Museums, Michigan Avenue shopping and across from lake Michigan. The room and spa bathroom was appointed perfect for a romantic getaway or my business meeting at McCormick Place. What really impressed me was the employees who really went out of their way to book my dinner reservations... More

Was this review helpful? Yes
Stephanie Jokich, Guest Relations Manager at Wheeler Mansion, responded to this review
17 January 2012

Thank you for taking the time to review! Your business is very important to us and we look forward to seeing you again soon :) Best, Stephanie Lu Jokich More

NewYork, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 February 2010
1
person found this review helpful

As a fitness professionals/enthusiasts, sometimes we simply need peace & quiet coupled with elegance and pampering. We didn't want the huge hotel atmosphere because we much prefer a smaller scale establishment that caters to our individual needs. That's just what the Wheeler provided. It is ideally located near McCormick place which made our commute to the show/conference a stone's throw... More

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Stephanie Jokich, Guest Relations Manager at Wheeler Mansion, responded to this review
17 January 2012

Hello and we appreciate the kind review! We look forward to seeing you again soon! More

Los Angeles
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 February 2010
1
person found this review helpful

The Wheeler Mansion was recommended to me 2 years ago by a friend, both of us like the cozy places, maximum 10 rooms, we like the special attention by the host. During the holidays we like also the inside decorations and all the rest. We did like also the welcome champagne glass too. We were not the only pleased guests,... More

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Stephanie Jokich, Guest Relations Manager at Wheeler Mansion, responded to this review
17 January 2012

Thank you and it was a pleasure to have you as our guest! We hope to see you again soon :) More

baltimore
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 28 October 2009
4
people found this review helpful

Only can get a live person on the phone from 9-5 central time. Call and see. Unreasonable cancellation policy. Ask for it in writing. Multiple billing errors. Billed in 08 and 09 for a stay that never happened. Just reported them to American Express for the latest issue. More

Was this review helpful? Yes
Stephanie Jokich, Guest Relations Manager at Wheeler Mansion, responded to this review
17 January 2012

As of August 2011, The Wheeler Mansion is under new management and ownership. Your business is important to us and I assure you that these practices are absolutely not our policies! Please contact me directly at the hotel if you have any questions, concerns, or comments. Thank you and I'm very sorry if you were inconvenienced in any way. Best,... More

wheelermansion
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 27 October 2009
4
people found this review helpful

The office opens only a few hours. The lights of stairs were off during our 5 days stay, very dangerous. No hot meals in the breakfast. Once their supply of yogurt has gone, Tube type "Gogurt" for kids was supplied. The maid service entered even though we requested not to enter the room, and changed the location of personal items.... More

Was this review helpful? Yes
Stephanie Jokich, Guest Relations Manager at Wheeler Mansion, responded to this review
17 January 2012

As of August 2011, The Wheeler Mansion is under new management and ownership. Your business is very important to us and I'm sorry to hear about what has occured. Please contact me directly at the hotel if you have any questions, concerns, or comments. Thank you and I'm very sorry if you were inconvenienced in any way. Best, Stephanie Lu... More

St Louis
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 20 September 2009

This was a great little hotel for access to Soldier Field and the museums. It is a relatively short walk to them and to Grant Park. The service was good and the rooms large. It is an old mansion that could use a little updating. We had a king suite in the front of the house. For the size of... More

Was this review helpful? Yes
Stephanie Jokich, Public Relations Manager at Wheeler Mansion, responded to this review
17 January 2012

Thank you and I'm so happy to hear that you had a great time with us. Where would this world be without the Edge? We look forward to seeing you again soon! Best, Stephanie Lu Jokich More

Paris, France
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 August 2009
1
person found this review helpful

We stayed at the Wheeler Mansion and had an absolutely incredible experience. We were supposed to stay at a different hotel and had made reservations over a month ago. We got to that hotel and it was absolutely filthy. We ended up checking out of that hotel and were literally on the streets looking for a decent place to stay.... More

Was this review helpful? Yes
Stephanie Jokich, Guest Relations Manager at Wheeler Mansion, responded to this review
17 January 2012

Thank you! We look forward to seeing you again soon! More

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Additional Information about Wheeler Mansion

  • Wheeler Mansion Chicago
  • Wheeler Mansion Hotel Chicago
Address: 2020 South Calumet Ave, Chicago, IL 60616
Price range (per night):* RM760 - 1,542

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