service terrible, front desk understaffed and apathetic, manager on duty (Sean) surly, breakfast food awful (coffee was colored water and the orange juice was watered down), furniture in our room (avg 400/night) decrepit...no ice when we arrived and the front desk gave me a ice block which had been frozen and thawed so it was not usable....no bathtub in the... More

Ok- first I am an admitted coffee snob. But the coffee here was like water- literally when you got coffee half of it was water. Thank goodness a coffee shop was close by. The breakfast selection was not great- limited selection of fruit, no vegetables. Breakfast service was outstanding! Rooms ok size, good location, marked difference in price on weekend... More

This hotel has the ideal location in Chicago. The House of Blues, Harry Carry's, Morton's Steak House are not even a block from the hotel. All of the picturesque views of the Chicago River are within walking distance of this hotel. As for the property itself, the accomodations are very nice. The staff is great...very personable and punctual. My room... More

Great place to stay, great location and the staff are fabulous. Great to receive amazing service from amazing people in an amazing city. I will be back and will preach your property to all. Thanks again for making my stay as pleasant as possible.

I have stayed at this hotel on two occassions, both have been good. I stayed on the Springhill suites this last go around and it was perfect for my needs. I must say that the room was nice, the service was great, but there was definitely a difference between the two hotels. All in all its a really good choice... More

Arrived late at night. First floor entrance is for two hotels. On lobby level make sure you go to the correct side depending on what hotel you are checking into. We went to the wrong side and were treated like criminals. When we went to the appropriate Residence Inn side check in was quick and easy, but we were not... More

This hotel is located near the waterfront, great restaurants, and a short walk to the John Hancock building. I've stayed here multiple times while on business and the staff is always friendly and helpful. The rooms are always clean but the best part.... The freebies! Breakfast and a daily happy hour, can't beat that!

A recent visit proved that the RI River North still has it's act together. Asked for a corner suite and pleased with the arrangement especially because it was on the SW corner of the building away from the nightclub on the Spring Hill side. (NorthWest). Room was spacious, modern and comfortable. Want to put in a special word of thanks... More

Nothing special a room with a kitchen. The best feature this hotel offers is a very comfortable bed. If you require and extended stay with a kitchen this maybe the place for you. Rooms definitely look lived in. Pool area is dated and not the cleanest.