When I called ahead to ask about parking charges, they told me one thing on the phone and upon arrival, they add a deadline and $20 rip-off charge to get the car out by 2 p.m. the following day, when you could drive into the EXACT SAME garage yourself and get the same rate for 24 hours. LYING BY OMISSION--Front...
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Dear bigpink,
Thank you for taking the time to provide your review of the Inn of Chicago. It is our understanding that you stayed past the 2 p.m. deadline to remove your vehicle from the hotel garage. We did not receive any call from your travel agent arranging to waive the parking fee with the hotel. Our Front Office Manager,...
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I stayed at the Inn of Chicago for a few nights while in town on business. The hotel is located just off the magnificent mile, so it was very convenient for shopping, restaurants, etc. Pretty short walk to Navy Pier as well. The lobby looked nice and had a bar, though for breakfast you had to go to the bakery...
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Te Hyatt was full and in desperation I paid nearly three hundred dollars for a shabby room that was tiny and a bathroom that was too small for my toiletries: I am not exaggerating: a toilet and minisink with no edge, counter or shelf space.I coudl barely turn around. I paid in advance through hotels.com but had to repeatedly prove...
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Dear Hattie W,
Thank you for your review. The Inn of Chicago is a historic building in downtown Chicago, dating back to 1927. As such, the design and layout of our guest rooms and bathrooms are different compared to what many would expect from other traditional hotels. We apologize for the setbacks you encountered during check-in and while extending your...
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Stayed here while attending the Restraurant show. Great N. Michigan location only blocks from the Hancock bldg and just blocks away from the river and the Willis Tower in the other direction. Very comfy bed and sheets! Great restaurants nearby in all price ranges. I tried and love Jersey Mikes across the street on LeClaire Street. This hotel also gives...
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Dear Lauri W,
Thank you for your review, and we hope you had a nice time visiting Chicago during the National Restaurant Association week. We are glad to learn that you thoroughly enjoyed our clean and comfortable accommodations at the Inn of Chicago. Our apologies if the lack of a vanity in the guest bathroom caused any inconvenience. We do...
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The location is excellent! Steps from Michigan Avenue and walking distance from tons of restaurants and shops. The room we had was very standard and exceptionally clean. Was pleased that the street noise was minimal. Only downsides- water pressure was not strong and there wasn't a Do Not Disturb sign to use.
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Dear happymallqueen,
Thank you for your review. We are happy to hear you enjoyed our central location right off of Michigan Avenue! Our sincere apologies for the sub-par water pressure you experienced during your stay. We will be sure to relay your comments over to our maintenance team and have them investigate the issue immediately. Also, sorry to hear your...
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I recently stayed here for a business trip. We had an issue right at check-in as we were both provided keys to rooms that were already occupied - luckily the occupants were not in the room at the time. This caused another 30-60 minute wait in the lobby after an already long day of travel as we waited for our...
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Dear Sunseekergirl77,
Thank you for your honest feedback. We are sincerely sorry for the inconveniences you experienced during your time at the Inn of Chicago. We understand how frustrating it can be to arrive to a hotel after a long day of travel only to discover an already occupied guest room and then having to wait in a long line...
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Clran and comfy this hotel is close to n Michigan ave the magnificent mile. Tons of good shopping and restaurant
Choices. Rooms Are standard but offer everything one needs
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This hotel was a great option for me and my two friends staying in Chicago for 5 nights. Our room was spacious and cleaned regularly. The location is wonderful, the best part of town in my opinion. The terrace is beautiful and a great spot to have a drink and chat. Staff were very helpful booking airport transfers etc. Could...
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Dear Claire S,
Thank you for your review. We hope you and your friends had a nice time staying at the Inn of Chicago. Glad to hear you were able to utilize our terrace during your stay, it is a hidden gem amongst our guests. Just to clarify, we are not owned/ managed by Hilton. It would be a pleasure...
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My husband and I stayed for a long weekend to celebrate our 18th anniversary. We found the room to be great and the friendliest staff in the city! Great value and perfect location. I wouldnt want to stay anywhere else.
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Dear Ramabama,
Thank you for your very kind compliments regarding the Inn of Chicago. We hope you and your husband had a wonderful and memorable 18th Anniversary! It thrills us to hear that you wouldn't want to stay anywhere else in Chicago, except for the Inn of Chicago! We look forward to welcoming you back soon.
Best,
Guest Services
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Hotel was clean, with clean bedding, a great location with some good views from the roof top.
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