The restaurant at the hotel is just ok but has been understaffed for years now. Not enough waiters which makes the service very slow. The bar is also very expensive and understaffed.
The room are nice and clean but the internet is slow. It takes 4 seconds to change the channel on the tv with the remote and it gets...
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Dear DMACK15,
I'm very sorry for the inconveniences you described in your review! I am sharing your feedback with the Restaurant Manager regarding the staff and the Engineering Manager for issues with the Internet, remote control, and the hot water. Another tip to avoid the cab lines is the #3 CTA bus which stops right in front of the hotel...
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We were working the Feb auto show convention and stayed here two weeks. From the warm welcome at front desk, to the management, bell staff, engineer, room service, housekeeping, everything was just wonderful. We stay in hotels a lot because Of the Auto shows, other hotels can learn a lot from the Hyatt! This was an extremely pleasant stay, I...
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Dear Amsterdam78,
Thanks for sharing such a warm and glowing review! Two weeks is a long time to be away from home, and I'm glad that we could provide you with a great experience.
Best regards,
Liz Jaquez
Reservations Manager
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To be sure, there’s no reason to stay at the Hyatt Regency McCormick Place, lest you have some sort of business at the convention center, and you want to be close to the reveling conventioneers. Really. The hotel is in many ways, quite nice, but there are better choices for anyone wishing to enjoy Chicago outside the trade show du...
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Dear Silent Crow,
I apologize that our decor and music were not pleasing to you, but I'm glad that you enjoyed the sleep quality, cleanliness of the rooms, and comfort of the beds. We are currently renovating and expanding our property. I invite you to please consider staying with us again in the future once we unveil our new product!...
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Overall a nice hotel -- attractive, spacious, clean, extremely convenient location for McCormick Place.
Unfortunately, our room was noisy due to an apparent wind tunnel-effect, which made sleeping difficult.
The bellhops and valets were friendly and helpful, and made our return trip to O'Hare very easy.
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Dear ADB16,
I apologize that the wind kept you up at night! We have ear plugs and sound machines available to help you get a good night's rest. We'll be happy to deliver those to your room should your travels bring you back to Chicago. Thank you for your nice feedback regarding our bell and valet staff. We appreciate it!...
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I got the room via Priceline for a Chicago Bulls game. Apparently I should have seen what was going on in the area. The Hyatt's parking was $30 a night because the 2012 Auto Show was happening! Because of our busy day we only booked one night of the over priced parking and one night down the road.
There isn't...
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Dear TravlinQueale,
It seems that we created a lot of uneccessary confusion during your stay for which we are very sorry! Our self-parking is $32/night with unlimited in/out privileges at all times. Please know that we do not inflate our prices during shows or conventions! I apologize that your server was not knowledgeable about the details of our Hyatt Gold...
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Stayed here through Priceline with my husband. When I arrived to check in the lady at the desk was very nice. However, she misunderstood my name and actually checked me into an already occupied room. When my husband and I walked in it took me a few seconds to realize the room was already occupied since the occupant was so...
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Dear fallingleaf21,
I'm sorry to hear about the mix up at check in, but I'm pleased to read that our front desk agent took care of the issue quickly and efficiently for you! We are a few blocks from the CTA subways, but the #3 CTA bus stops right in front of the hotel and takes you up Michigan Ave...
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We stayed four nights in the hotel with our young children. Because of the cheap rate compared to other family oriented suite type hotels in downtown Chicago, we were able to get two adjoining rooms. Our children enjoyed having their own space, while my wife and I enjoyed the city view at night out of our room. The pool is...
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Dear Andy M,
Thank you for staying with us and sharing your positive experience! It sounds like your family enjoyed a nice trip to Chicago! Thanks for including the great tip about our close location to museum campus and Soldier Field. We would love to have you back to stay with us again soon.
Best regards,
Liz Jaquez
Reservations Manager
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We booked our room at this property last minute, using Hotwire. I was pleasantly surprised at what a wonderful hotel our $60 nightly rate got us! Although this hotel is located at the McCormick Place Convention Center, which those visiting the area should know is NOT downtown, it is still easily accessible to the downtown area by Metra train service,...
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Dear Jason H,
Thank you very much for sharing your 5-star experience with the TripAdvisory community! I'm glad you got a good price through Hotwire and felt we offered you a great value and service. We hope you will visit us again soon!
Best regards,
Liz Jaquez
Reservations Manager
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You can do much better than this hotel for a stay in downtown Chicago.
Location: Only for conventions. The only reason to stay here is its proximity to McCormick Place convention center. It would not be suitable for anyone staying in Chicago for tourist reasons, as there are far more nicely situated hotels in "The Loop" for the same price...
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Dear Dr. Schmincke,
I'm very sorry for what you experienced during your stay with us! I can certainly understand your frustration! Customer service is extremely important to the Hyatt Regency McCormick Place and it seems we dropped the ball during your stay. I will share your feedback with all of our Senior Management. I appreciate your taking the time to...
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Thomas the front desk manager made it possible for me, my brother, my two sons and their two friends to have an impropmtu overnight adventure. We had left the final day of the Auto Show when Thomas helped to create a wonderful overnight in the very nice Hyatt Regency.
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Dear Powerplant66,
We love having Thomas at the Front Desk! Thank you for recognizing him! I will be sure his manager is notified of the 5-star treatment he gave you and your family. We hope to welcome you back again soon!
Best regards,
Liz Jaquez
Reservations Manager
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