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All 167 Chicago hotels »

Red Roof Inn

2.0 of 5
162 East Ontario Street, Chicago, IL 60611
Hotel amenities
Red Roof Inn
Ranked #115 of 167 hotels in Chicago
3.0 of 5 stars 354 Reviews
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354 reviews from our community

What travellers say about this hotel
  • Magnificent mile(10)
  • Great location(8)
  • Navy pier(8)
  • Very small(8)
  • Michigan avenue(5)
  • Public transit(4)
  • Just fine(3)
  • Rooms are clean(3)
  • Friendly and helpful(3)
Traveller rating
    34
    106
    82
    60
    72
Only show reviews for Family (52) | Couples (81) | Business (59)
Date Rating
Nashville, Tennessee
Senior Contributor
32 reviews 32 reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 22 December 2011
1
person found this review helpful

If you want convenience to Michigan Avenue and a great cost, this is the hotel for you. The desk staff was always friendly. They upgraded us to a larger room for free. the standard rooms are SMALL! But if you are on Michigan Avenue, you should be out in the stores and restaurants not your room! Overall great stay. More

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See 4 more reviews by CollegeMom61 for Chicago
queretaro
1 review
4 of 5 stars Reviewed 19 December 2011

great hotel, kinda old but with the Chitown feeling, the location of the hotel is perfect, just in the middle of the action at downtown. Real chep for the area around the corner from marshalls, the apple store, disney and all the great stores. i got really late that night of the resarvation i made but with no problem thay... More

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Boston, Massachusetts
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 16 December 2011

I'll say this much, the price was right. If i had paid more for the room, I don't think I'd give it an 'average' review. the hotel wasn't great, but for the price it's hard to complain More

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Indianapolis, Indiana
1 review
5 of 5 stars Reviewed 16 December 2011

This hotel is steps away from the world-famous Magnificent Mile! While it is in an establishment built decades ago, the staff was incredibly accommodating, especially Michael! While my stay was not one of pleasure, they sure made my stay quite hospitable! Kudos to Red Roof Downtown Chicago! More

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Michigan
Contributor
17 reviews 17 reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 12 December 2011
2
people found this review helpful

After reading reviews for this establishment, I was prepared for the worst. Check in was cold and slow. The front desk is right by the door, so your stuck waiting in the cold. Even the desk clerks have to wear winter coats with scarfs. The front desk clerks were more than nice. Parking is not included, but our friend that... More

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Mexico City, Mexico
1 review
5 of 5 stars Reviewed 12 December 2011

this hotel is the right place in chicago. Is near from everything, near from the michigan avenue(magnificent mille) just 1 block apart... the room is excellent: the bed was comfortable and big, the bathroom was OK (you don't need more), the room was clean, you gonna have everything you need from a hotel room that you only be inside to... More

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Cairo, Egypt
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 22 November 2011
1
person found this review helpful

all you want and desire to do in chicago start from this hotel _most of the attraction can reached by foot from the hotel_the reception give you a very useful map when you check in >that's really great_the lay in the heart of downtown_ john hancock is 2 blocks behind_navy pier ,lake shore,windella boat,shops is very close,hotel itself is clean... More

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Heidi Cordes, General Manager at Red Roof Inn, responded to this review
24 November 2011

Thank you for taking your valuable time to post a review about your recent stay. The Red Roof Inn is located right in the heart of Chicago within easy walking distance to nearly every major attraction. We truly have a wonderful location. I am glad that you found the staff to be helpful and knowledgeable. All of us are here... More

Mount Vernon
1 review
2 of 5 stars Reviewed 15 November 2011

Michael and Donata greeted us at the front desk. Their attentiveness to their guests is unsurpassed. Our luggage was carefully stowed when we checked in early and also when we checked out but wanted to sightsee for a few more hours. Arrangements for the Chicago architectural tour were efficiently made at the front desk. The rest of the property leaves... More

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Heidi Cordes, General Manager at Red Roof Inn, responded to this review
18 November 2011

Dear Barb F, Thank you for your comments. Although I regret that you had a problem with your first room, I am glad that we resolved the issue to your satisfaction. Michael and Donata are truly assets to the hotel and Red Roof Inn and they go the extra mile to ensure our guests have a positive experience during their... More

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Memphis, Tennessee
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 8 November 2011
2
people found this review helpful

I'll start with the positives. It's cheap and in a good location to nearby shopping, bars, etc. Other than that, I did not enjoy my stay here. First, We waited about ten minutes alone at the front desk before an employee finally showed up to check us in, and when she finally showed up, no apology, and was not friendly..... More

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See 2 more reviews by electricboots for Chicago
Heidi Cordes, General Manager at Red Roof Inn, responded to this review
11 November 2011

Thank you for your response. We do have a great location and I appreciate that you found us to be a good value. However, from the description of your stay, I can certainly understand why your stay was not a pleasant one. I am very disappointed that the staff did not welcome you warmly and show appreciation that you chose... More

Cape Girardeau, Missouri
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 8 November 2011
2
people found this review helpful

Looking at the reviews we were a bit apprehensive. We went with our gut feeling and canceled them. We found another hotel exactly one block away the wasn't much different in price. I sure am glad we did too! Out of curiosity, my friend and I walked down just to see what it looked like first hand. Dingy walls, unswept... More

Was this review helpful? Yes
See 4 more reviews by nikkic23 for Chicago
Heidi Cordes, General Manager at Red Roof Inn, responded to this review
12 November 2011

Dear Electricboots, Thank you for your comments. Our building is nearly 90 years old and certainly has charm, in addition to one of the best locations in Chicago. Compared to newer hotels our elevators are smaller and our hallways more narrow. We do not have much control over that due to the age and construction of the building. We are... More

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Additional Information about Red Roof Inn

  • Red Roof Inn Chicago
  • Red Roof Inns Chicago
  • Chicago Red Roof Inn
Address: 162 East Ontario Street, Chicago, IL 60611
Price range (per night):* RM358 - 779

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