My office is one block away from Public/ the old Omni Ambassador East and I camp out here all of the time. Great chill place with all of the business amenities and social perks that you need to make yourself and company comfortable. Lunch and dinner service is impeccable. You can almost feel ghosts of past. Thankfully, not mine...
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Happy to have you in the neighborhood! Thank you for taking the time to provide us with your feedback and a great review. We look forward to continuing to host you!
Warm Regards,
Peter Walterspiel
General Manager
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Walking in with 6 bags in tow, there was only stairs up to the check in area, ugh. No help from door man, we dragged our bags up. While the front desk woman was obviously waiting for someone to pick up on the phone, we waited as she left a message - then as she went back to grab some...
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It was unfortunate to read that you did not enjoy your stay at PUBLIC Chicago. However, we do appreciate you taking the time to provide us with your feedback and photos from your recent stay. At PUBLIC Chicago, we believe that service matters most and will make sure the service issues you shared are resolved. We are also disheartened to...
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Came from across the map early, and was told before I booked that I would be able to check in early, long behold, as soon as I arrive at 9 am, they tell me nothing will be ready until 3 pm.... Chicago isn't bumping like that I know... Never in my life as a travel agent have I had this...
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We apologize for the inconveniences you experienced during your visit to PUBLIC Chicago. Although we always attempt to accommodate requests for early check-ins we cannot guarantee them since our posted check out time is not until 12 PM. We do encourage guests seeking an early check-in to call us the day before arrival to inquire about the possibility.
Warm Regards,...
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We recently stayed at Public Chicago for 4 nights (we: two adults, one 11 year old girl).
This was our first time in Chicago, and we had done a lot of research. Our choice finally came down to 4 nights here at Public, and 2 nights at Trump Tower.
We did not regret staying at the Public - we had...
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We thoroughly enjoyed reading your review and thank you for sharing experience. Most importantly, we were thrilled to read that our staff left a great impression on you and your family and will make sure to share you feedback with them!
We look forward to your return visit!
Warm Regards,
Peter Walterspiel
General Manager
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This hotel has raised the bar in Customer Service. Staff do not see any problem in making things right. Sooo welcoming and friendly.
Enjoyed the library and cafe on the main floor. Everything so sparkly clean.
A place we didn't want to leave and will definitely return to.
John
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We were happy to read that you enjoyed your stay at PUBLIC Chicago and will make sure to share your comments with our staff! Thank you for such a kind review and we can not wait for your return visit.
Warm Regards,
Peter Walterspiel
General Manager
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Having just checked out of the hotel a few hours ago, it saddens me that this went quickly from a great experience to a decidedly mediocre one in the span of a few hours...
First the good.. upon check in we were graciously welcomed at the front desk (Although the bellmen seemed occupied in their own world) , checked in...
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We apologize for the noise you experienced on your final night with us. We can assure you that the honking you were hearing was not due to our valet but was unfortunately from taxi drivers who were growing impatient. However, this is no excuse for your disrupted night's sleep.
Additionally, we can assure you that we are working swiftly to...
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This is a decent hotel, but I would have been unhappy if I had paid the posted rate for my room (I used Priceline and had a good rate). The main issue was the noise.
There is very little street noise, but unfortunately my room had an adjoining room with another guest staying in it. The door between the rooms...
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We apologize for the noise you experienced during your recent stay at PUBLIC Chicago. We can assure you that we are working swiftly to resolve this issue and apologize for the disruption in your overnight stay.
However, we were happy to hear that you did enjoy the other aspects of your stay and hope you do return again.
Warm Regards,...
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Our stay at the Public was simply perfect. The hotel is beautiful, inviting and really excels at that rarest of things--customer service. Every staff member from the front desk, doorman, bar server, house keeping, guest services, etc. is friendly, helpful and ready to answer any question or request. The rooms are terrific. The location is great. Their restaurant, The Pump...
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We enjoyed reading about your experience at PUBLIC and thank you for the great review! At PUBLIC, we believe that service matters most and enjoyed reading that you enjoyed the service did receive as well as everything else we have to offer. We hope we have the opportunity of having you as our guest again!
Warm Regards,
Peter Walterspiel
General...
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We recently stayed at PUBLIC Chicago with check in on Friday and checkout on Sunday. Checking in was a breeze, and we were able to secure a fantastic rate through Jetsetter.com. The service was very good, rooms were very clean, and for being a platform bed, sleeping was extremely comfortable (if you like firm beds). The location was outstanding. We...
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Thank you for sharing your experience! It was great to read that you were able to take full advantage of everything we had to offer while visiting over this past weekend! We hope we have the ability to serve you again on your next weekend get-a-way to the Windy City.
Warm Regards,
Peter Walterspiel
General Manager
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We have stayed at Publics several times as well as before the remodel when it was the Ambassador East. The location is great, we always enjoy the north side and Lincoln Park and Zoo area. It was somewhat noisy when we were there but since I have small children I figure we make plenty ourselves. The staff have always been...
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It is unfortunate to read that you are not a fan of our guestroom design, however, we were pleased to read that, that has not prevented you from returning. Thank you for visiting us on multiple occasions and we truly appreciate your feedback.
Warm Regards,
Peter Walterspiel
General Manager
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