Great location if you're visiting Chicago for the first time. Within walking distance: movieplex, Chicago lines architectural cruises (A+), bicycle tours, Navy Pier, Millennium Park (the Bean), the Chicago Art Institute and shopping. The hotel is big and busy. CLUB FLOOR: mixed reviews. With other Sheraton's, the club floor has traditionally been quiet business getaway. On this trip, the club... More

As an avid traveler I have stayed at many hotels including this one on several occasions. What a mistake on this trip! Room wasn't ready for 2 hours, front desk people unhelpful and rude. All they had to say was we will get your room ready to have some food and drink on us and enjoy we will let u... More

My husband recently had a heart transplant and requires monthly heart biopsy procedures. We have spent several nights at the Sheraton and have been very impressed. The staff is friendly and welcoming, the room is accessible and comfortable, the view is breathtaking! The personal service has been above and beyond our expectations. There is access to the river walk and... More

I got this hotel through a priceline bidding deal. It was close to the Navy Pier and Michigan avenue shopping. The hotel is very large and at the time I was visiting, was hosting many events including a prom, emergency medicine convention and other events. They have a very large amount of conference areas below the lobby. My husband and... More

I was able to stay at this hotel due to a conference. I had never been to Chicago before, and loved the location right on the river looking out on Navy Pier. The check in staff helped me with an issue, that made my stay even better! I used the concierge for Pizza recomendation (excellent) activity recommendation (perfect for the... More

Stayed at this hotel during a visit for a holiday. Close enough to the beautiful lights of the magnificent mile of Michigan Avenue. Right next to the water. Convenient location with public transport. Concierge could have been better though, didn't seem to be very helpful. However, they did let m check in early and check out late, which was very... More

We invited three couples to go to chicago and we all had a wonderful time at the Sheraton and will stay there again. More

First time staying at Sheraton, and I'm sold! Received superior service from great staff. Upgrading to Club Sheraton was the icing on the cake. Thanks Sheraton for making a business trip seem like a vacation! More

Great location, very helpful staff, great value. The staff was able to accomodate an early check in. More