While the hotel is in a great location and has views of the river a friendly and helpful staff . I found the bathroom to be disappointing . The original plumbing fixtures(25-30 yrs old) still exists and needs to be updated. The toilet in our room was not bolted down to the floor and rocked back and forth when you... More

I stayed in the with a friend from the 5th -9th of April. I couldn't say enough for the hotel. The check in was so fast and our room was beautiful. The lock on our bathroom door got stuck shortly after we checked in. My friend was stuck in the bathroom but she was fine. The hotel maintence staff delt... More

This hotel is located in the heart of River North, near theaters,good restaurants and bars, 2or 3 blocks to the loop and Michigan Ave. The lobby is beautiful and there is a very nice bar and delicious sushi there. The staff is awesome, they made me feel special, the bedroom and the bathroom are big and the bed is very... More

I stayed at Westin River North in February. To be fair, location is very convenient, lobby is nice - rooms are ok (bathroom definitely on the old side). It'd deserve a good rating in principle But my experience has been extremely disappointing: arrived there on a Sunday evening (around 7pm) after a long intercontinental flight. Checked in just to discover... More

Great service, accommodations are superb. Staff is friendly. More

Stayed here as part of a convention in early April. Conveniently located to dining and shopping although in the mornings it's not easy to find a quick breakfast/coffee house nearby. I had a partial view of the river from my room. The room was standard for a business hotel and the bed was comfortable, but somewhat soft for my tastes.... More

Absolutely recommend this hotel. Great location. Every member of the staff was incredibly helpful. I felt like a princess from the minute that I walked in the door. We had a conference and the conference planner, concierge, front desk team, banquets team and AV team surpassed all of my expectations. From a leisure perspective, I was able to take advantage... More

stayed for a conference, rooms are big, beds comfortable and clean. gym was good, pity theres no pool, staff were helpful. similar to others, our only issue is paying 15$ for internet for 24 hours...poor from the westin. More

We stayed at this hotel as part of a conference and I’m thankful they got a great rate because the normal rate for this property would have been outrageous for the quality of staff and rooms. First off rooms weren’t ready when we checked in which made us bell check our bags. The desk clerk wasn’t apologetic nor did she... More