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Country Inn & Suites By Carlson, Crystal Lake

2.5 of 5
600 Tracy Trail, Crystal Lake, IL 60014
Hotel amenities
Country Inn & Suites By Carlson, Crystal Lake
Ranked #1 of 4 hotels in Crystal Lake
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21 reviews from our community

    Trip type
Traveller rating
    9
    6
    2
    4
    0
Date Rating
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 11 May 2013 via mobile

Stayed using points and was unexpectedly upgraded. My review, however, is not based on the upgrade. The staff were warm and welcoming. The breakfast included both hot and cold dishes including a nice yogurt station and waffle maker. The bed was comfortable which is the most critical.

Was this review helpful? Yes
CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this review
17 May 2013

Brad O, Thank you for the great review of our hotel! I was thrilled to hear that the staff was able to upgrade your room to a suite. We try our best to upgrade all of our Club members. Breakfast and a good night sllep are always an important part of a hotel stay and I am glad that you... More

Folsom, Pennsylvania, United States
1 review
5 of 5 stars Reviewed 28 March 2013

I don't want to stay anywhere else at this point. The room was immaculate, there was fresh baked cookies at the front desk, the pool/spa area is super clean, and the front desk attendant (who was by far a really awesome guy) even loaned me his longboard when I was stuck having to walk to best buy. Seriously, loaned me... More

Was this review helpful? Yes
CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this review
8 April 2013

Dear Michael, Thank you for the great review! We are thrilled to hear that Grant was able to take care of you. We have a great team at the hotel and pride ourselves in the service that we offer to each and every guest. Thank you again and we hope to see you again soon! The Country Inn Team More

1 review
5 of 5 stars Reviewed 23 January 2013 via mobile

We stay here on the average of 10 to 12 times a year. They always great us by name, and treat us like we're family. I hate it when they're booked with an event and we have to stay somewhere else. The rooms are clean and the beds comfortable.

Was this review helpful? Yes
CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this review
30 January 2013

Dear Acllouise, Thank you for the great review! I am thrilled to hear that you are "Treated like family" when you stay with us. I will be sure to share your thoughts with the rest of our team. Thank you again and we look forward to seeing you again soon! The Country Inn Team. More

Orlando, Florida, United States
1 review
5 of 5 stars Reviewed 3 December 2012

Stayed a couple days in November and the staff (night and day)were friendly and so helpful with all our needs. The room was clean and nicely decorated. The breakfast every morning was excellent with so many choices. Would definetly stay here again. Great location and price.

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CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this review
13 December 2012

Dear Grammabirdy, We are so pleased that you enjoyed your stay with us. We truly take pride in offering great service, a clean hotel and nice hot breakfast for you to start your day. We are not always perfect, but we strive for that perfect stay for every guest. We are glad we were able to deliver a great experience... More

Minneapolis, MN
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 12 November 2012

We have stayed at this County Inn many many times due to family in the area. We always stay here because of the location and we feel comfortable here. Grant at the front desk at check in was great and explained since we requested a regular room facing away from the parking lot, and there wasn't one, they upgraded us... More

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See 2 more reviews by Minnes0taSue for Crystal Lake
CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this review
19 November 2012

Minnes0taSue, Thank you again for the review of your recent stay with us. Grant is an asset to our team and he has a true heart for service. We are thrilled that you enjoy the cookies. I think hte chocolate chocalate cookie is a staff favorite a well and we eat way too many of them here. I am glad... More

Toronto, Ontario, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 23 August 2012

We where there with around 25 other ppl, for a Wedding. The hotel staff where very leinient, and helpful. We made noise up and down the hall till 4-5am and they never complained, However they where told that this would happen before booking the Hotel The rooms where very clean, and the breakfast was super. I would stay there again,... More

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long island, new york
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 18 August 2012 via mobile

Great place clean, nice breakfast nice pool great for families location is great next to a target and many restaurants I recommend staying here About 45 min from airport the front desk staff is very helpful in fun things to do..,,

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CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this review
21 August 2012

Dear Susangunzzzz, We are so thrilled to hear that you enjoyed your stay with us! Thank you for the great review. We pride ourselves in delivering an exceptional level of service and comfort for all of our guests. Thank you again and we look forward to seeing you again soon! Sincerely, The Country Inn Team. More

Plover, Wisconsin
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 of 5 stars Reviewed 3 July 2012

Many things in the room need updating like TV and bathroom. Breakfast room was too small causing overflow into other rooms and the tables where floding types, making it feel less inviting. Overall, it was good but not the quality that I have experienced with other Country Inn and Suite locations. Would investigater other accomodations in the area next time... More

Was this review helpful? Yes
CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this review
27 July 2012

Michael S, We appreciate your review of our facility. We are happy to let you know that we are making some changes in the near future. From myself and the entire staff, we are deeply sorry that we were not able to exceed your expectations. We have purchased the remaining new televisions for the hotel and they will arrive on... More

Minneapolis, MN
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 5 May 2012

Sometimes it is the little things that count. Free wireless, free breakfast, free freshly baked cookies. EVERY hotel should be clean, and comfortable, it's these extra's that keep me coming back to this hotel.

Was this review helpful? Yes 2
See 2 more reviews by Minnes0taSue for Crystal Lake
CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this review
27 July 2012

Dear Minnes0taSue, Thank you for the review. We are glad that you continue to enjoy staying with us. IF at anytime you need anything else from myself or the rest of our team to make your stay more comfortable, please, do not hesitate in asking at any time. Thank you again! More

Chicago, Illinois
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 20 November 2011

We had a gift certificate for this hotel. I booked this through their main call center- our gift certificate was for a one night stay in a celebration suite with a romance package. Because I called the main call center, they told me that they couldn't add the package, and that I would have to call the hotel itself to... More

Was this review helpful? Yes 1
CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this review
8 December 2011

We apologize that you were disappointed with your stay with us. We have used this isolated incident as a training tool with our team to ensure that we make every effort to accommodate every request and exceed every customer’s expectations. I apologize that we no longer offer the romance package due to our liquor license constraints. We, as a team,... More

 
 
 
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Additional Information about Country Inn & Suites By Carlson, Crystal Lake

Also Known As:
Country Inn & Suites By Carlson, Crystal Lake Hotel
Country Inn & Suites By Carlson, Crystal Lake Hotel Crystal Lake
Country Inn And Suites By Carlson, Crystal Lake
Country Inn Crystal Lake
Crystal Lake Country Inn
Address: 600 Tracy Trail, Crystal Lake, IL 60014
Region: United States > Illinois > Crystal Lake
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in Crystal Lake
Price range (per night): RM365 - 770
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Country Inn & Suites By Carlson, Crystal Lake
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