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All 11 Fairview Heights hotels

Four Points by Sheraton Fairview Heights

3.0 of 5
319 Fountains Parkway, Fairview Heights, IL 62208
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Free breakfast with your stay
Four Points by Sheraton Fairview Heights
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117 reviews from our community

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Date Rating
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed 17 June 2013 NEW

We will never stay at this hotel again! Our group booked 17 rooms for the National Baptist Convention. The hotel is old and in need of repair. Within hours of our arrival for a weeks stay a heavy rain came and our room and several others in our group had rain pouring in through the windows. We reported it to... More

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Morton, Illinois
1 review
5 of 5 stars Reviewed 13 June 2013 NEW

Our stay was wonderful - complemented by an attentive staff. Joaquin, in particular, remembered our names, helped us get a cab, and more. He was friendly, thoughtful and funny! The workout area was small but adequate. All-in-all, a great place to stay.

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Portland, Texas
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 22 May 2013

We booked this hotel through Hotwire as we were just passing through for a road trip. The front staff was very good and courteous. Because we booked through a third-party we were unable to get a king bed and had two queens instead (which the staff apologized about but we knew that was a risk). The beds were very comfortable... More

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Joaquin R, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review
1 June 2013

Thank you for letting us know about how your stay went and things that you saw that needed to be improved. I'm really sorry that you were walking on the floor and got dirt an hair on your feet. There's no excuse for something like this to happen at all. All our rooms are thouroughly cleaned and checked and it... More

Greenville, North Carolina
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 21 May 2013

From the front desk staff, to the dining room and bar, to the conference rooms, everything was very pleasant. Everyone I met was helpful - Joaquin at the front desk, Amy in the dining room, and Fletcher who was everywhere doing everything! I was there from a training class, and the rooms were as contracted. I could call and get... More

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Joaquin R, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review
1 June 2013

Thank you for taking time to share you stay with us. We're glad that you had a great time and even though we were busy we make it our top priority to make your stay uncomplicated and comfortable as possible. Quick an efficient service is just a few things that we do well here. Issues happen but the way you... More

southern Illinois
Top Contributor
50 reviews 50 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 21 May 2013

We stayed at the Four Points by Sheraton for a weekend trip to a ballgame at Busch Stadium. I was a little worried after reading some of the reviews, but we really didn't have anything to complain about at this hotel. The hotel is just off of the Fairview Heights exit, but it sort of off by itself, so you... More

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Joaquin R, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review
1 June 2013

Well I want to thank you for taking time out you day to write about how your stay went with us. It looks like we succeeded in making this comfortable an uncomplicated for you during your time here. Wednesday nights are really fun and the food is great. You can't go wrong with BBQ and beer, they're a hand and... More

USA
Top Contributor
150 reviews 150 reviews
106 hotel reviews
Reviews in 122 cities Reviews in 122 cities
274 helpful votes 274 helpful votes
3 of 5 stars Reviewed 13 May 2013

Just as the title states. A typical Sheraton 4 Points that was probably some other brand of hotel at one time and Sheraton like to purchase them in terrible shape, throw in some new carpet and granite counters in the bathroom, new furniture and call it a 4 Points Hotel. The tubs are filthy and worn out. Forget about taking... More

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Pico Rivera, California
Top Contributor
63 reviews 63 reviews
33 hotel reviews
Reviews in 34 cities Reviews in 34 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 9 May 2013

The hotel looks nice and new but doesn't seem new once you get into your room. I suppose the elevator is where it starts. It's a pokey old elevator. Quicker to take the stairs! Once in the room, it's nice and spacious. We had a larger room, with a separate bed and living area. Couch was a little springy and... More

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Joaquin R, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review
14 May 2013

Thank you for your feedback and sorry about your tub issue. I'm glad that your service here was great and we hope to see you again sometime. Thank you again for taking the time to let us know things that we did well and things that you saw that needed to be addressed. Take care. More

Los Angeles, California
Top Contributor
62 reviews 62 reviews
54 hotel reviews
Reviews in 47 cities Reviews in 47 cities
139 helpful votes 139 helpful votes
5 of 5 stars Reviewed 9 May 2013

I had a three day work stay and the friendly, generous and knowledgeable staff made this hotel shine. Out of the over 100 nights I traveled throughout the world last year, this little gem had THE BEST staff of all of them. Every staff member would attempt to remember the guests names and within a day, people would address me... More

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Joaquin R, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review
14 May 2013

Thank you for taking the time to give us some honest feedback about your stay. We here at the Four Points by Sheraton Fairview Heights pride ourselves on the friendly staff and also making sure that your stay is uncomplicated and comfortable as possible. We have an excellent staff and it helps when we all have the same goal in... More

1 review
5 of 5 stars Reviewed 5 May 2013 via mobile

The check in was quick and delightful. The bar and food in the lounge was awesome. To wrap up my stay Yudie and the rest of the breakfast crew was exceptional. I will be back soon when I'm in the area. Thanks to all the staff! Best regards, Evan

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Joaquin R, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review
8 May 2013

Thank you for your comments and we're glad that you enhoyed your stay. Breakfast definitely is the jump start of the day and we're glad that Yudie and the rest of the staff was extremy helpful and accomodating to you ehile you were here. We definitely pride ourselves on making things uncomplicated and making you fell like you're at home.... More

Bloomington, Illinois
1 review
5 of 5 stars Reviewed 5 May 2013

Very clean facility close to major shopping area and near St. Louis. The staff is courteous and helpful. We found Joaquin, who works long shifts to be very honest and courteous. Good food for breakfast and easy parking.

Was this review helpful? Yes
Joaquin R, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review
8 May 2013

Thank you for you kind an honest words. Also, thank you for taking time to fill htis out and tell everyone about how great your stay was. We hope to see you again the next time you're in town and it was a joy having you stay here. Take care. More

 
 
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4 of 5 stars 63 Reviews
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Additional Information about Four Points by Sheraton Fairview Heights

Also Known As:
Four Points By Sheraton Fairview Heights Hotel
4 Points By Sheraton Fairview Heights
Four Points By Sheraton Fairview Heights Hotel Fairview Heights
Sheraton Fairview Heights
Four Points Fairview Heights
Fairview Heights Four Points
Fairview Heights Sheraton
Address: 319 Fountains Parkway, Fairview Heights, IL 62208
Phone Number:
Region: United States > Illinois > Fairview Heights
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Fairview Heights
#3 Family Hotels in Fairview Heights
Price range (per night): RM285 - 382
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Shopping, dining, entertainment and more are at your fingertips when you stay at Four Points by Sheraton Fairview Heights. All guest rooms feature contemporary furniture, complimentary High Speed Internet access, and much more. Enjoy room service or breakfast, lunch, and dinner in our Fountains Cafe. Situated off Interstate 64 (Exit 12) and Highway 159, we are convenient to all of St. Louis' finest attractions. St. Clair Square - southern Illinois' largest shopping mall - is just across the highway. Scott Air Force Base is only a few miles away and downtown St. Louis is a mere 10 minutes away. Come and experience why business and leisure travelers alike make Four Points by Sheraton Fairview Heights their first choice when visiting St. Louis ... more   less 
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