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Holiday Inn Express Joliet-Plainfield

2.5 of 5
3231 Norman Avenue, Joliet, IL 60431
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Holiday Inn Express Joliet-Plainfield
Ranked #10 of 23 hotels in Joliet
3.5 of 5 stars 20 Reviews
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20 reviews from our community

    Trip type
Traveller rating
    3
    6
    9
    0
    2
Date Rating
Michigan City, Indiana
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 20 April 2012
2
people found this review helpful

I stayed here a few weeks back and arriving late wanted to check in and go to bed, Thalia? the person running the desk was really loud and annoying if not borderline crazy. I was an AODA counselor for 26 years and that woman was definetly high on something, she would not stop talking and all I wanted to do... More

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Delray Beach, Florida
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 7 April 2012

Great service, rooms could use updating, breakast bar was very good considering it offered eggs and bacon in addition to the usual cereal, yogurt, toast, waffles, etc. desk staff was wry helpful. Location is excellent - right off expressway, 5 minutes from a great restaurant (diamonds) for breakfast, lunch an dinner, as well as a mall and Barnes and noble.... More

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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 5 April 2012

All in all a good stay. Hot tub was down for the night I stayed. Staff was great, a bit of a sense of humor. Bed was very comfy and quiet. clean and great location More

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Iron Mountain, MI
Contributor
20 reviews 20 reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 April 2012
1
person found this review helpful

check in was fast. Got a bottle of water and a snack at check in which was nice. Pool looked nice although we didn't use it. Room was nice and clean. The bed was ok and there was a great assortment of pillows although they all seemed to full for me. I didn't sleep well but not because of the... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Joliet-Plainfield, responded to this review
8 May 2012

Dear hammonds, Thank you for staying with us. I am glad you enjoyed our hotel. However I am terribly sorry for the problems you encountered with the noise. The feedback we receive from our valued guests, like you, enables us to target problem areas, We welcome any opportunity to improve. Please let us know if there is anything we can... More

Homer Glen, IL
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 20 February 2012

We stayed 3 nights at this property and enjoyed every one. The location is really great, a large shopping mall nearby, access to interstates/toll roads easy, but off the street enough to have a quiet stay. We stayed in a King Jacuzzi suite. The room was clean, spacious, and furnished nicely. I enjoyed the easy access to the wireless network... More

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florida
Contributor
14 reviews 14 reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 16 February 2012

We stayed for 6 nights. Luce was very accomadating and friendly when we arrived 1 night early and she was able to give us a room.The staff were friendly.The breakfast was decent enough, and the area was kept clean. The room could have been a bit cleaner. We informed the manager Rick about the dust bunnys on the wall on... More

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See 3 more reviews by southernchef for Joliet
Brenham, Texas
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

This is not the typical Holiday Inn Express more like a cheap Days Inn. Needs updated. Carpets have stains, bathroom floors need cleaned badly stained. Room cleaning service is poorly done. Staff at front desk is not real helpful and have to wait to get service. More

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Andalusia, Illinois
Senior Contributor
29 reviews 29 reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 29 January 2012

Easy to get to and close to food beverage and the mall. OK breakfast and decent staff. More

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 January 2012
2
people found this review helpful

I had an iPod and wallet taken from my room. I reported it to management and was told they are not responsible and basically there is nothing they can do for me. More

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5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 23 September 2011
1
person found this review helpful

Well, this place is overall a nice place...great jets on the hot tub and decent sized pool. However staff not real responsive to my work order...I asked for them to replace the drain stopper since it was missing because I wear contacts and was afraid of losing one...so after 3 phone calls and several excuses they ended up never fixing... More

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Samuel Hostetler, Director of Sales at Holiday Inn Express Joliet-Plainfield, responded to this review
26 September 2011

We're sorry about the drain stopper issue we didn't have the parts on hand to replace it at the time. We are glad that you enjoyed your stay though overall and hope you will choose us again in the future. More

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Additional Information about Holiday Inn Express Joliet-Plainfield

  • Holiday Inn Joliet
  • Joliet Holiday Inn
Address: 3231 Norman Avenue, Joliet, IL 60431
Price range (per night):* RM361 - 446

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Holiday Inn Express Joliet-Plainfield
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