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Holiday Inn Express Joliet-Plainfield

2.5 of 5
3231 Norman Avenue, Joliet, IL 60431
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Holiday Inn Express Joliet-Plainfield
Ranked #10 of 23 hotels in Joliet
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26 reviews from our community

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Traveller rating
    5
    8
    12
    0
    1
Date Rating
Arizona
Senior Contributor
35 reviews 35 reviews
30 hotel reviews
Reviews in 24 cities Reviews in 24 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 March 2013

It seems the hotel is sort of run amaturishly...some of the things I observed: 1 - waited a long time (like 10-15 minutes) for someone to show up for someone to check us in. This was like 7:30 PM. There was a sign saying to call but calling yielded no one. The clerk was in the back folding laundry and... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Joliet-Plainfield, responded to this review
17 March 2013

Dear Want2GoHome, Thank you very much for taking the time to write your comments. I appreciate the compliments on our room. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I am sorry for any inconvenience you experienced due to the service received at... More

Kansas City, Missouri
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 27 February 2013

I stayed here for a couple of nights for business and felt very comfortable. They had a refrigerator and microwave for me to use and all the amenities were acceptable. The bed was comfortable and the room was clean. If you are looking for vending machines all they have are ice and drink machines, it would be nice if they... More

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St. Marys
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 29 November 2012

This is a pretty reasonable hotel, my only gripe is it is not a smoke free hotel, and if you get a room close to smoking rooms, you can smell the smoke in the hallways. The breakfast is like any other holiday inn express, Cinnamon rolls and cheese danish..

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Plainfield, Indiana
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 18 October 2012

The staff at this hotel werer outstanding. I wanted to say thanks to Betty and Meagan for the great directions. I also loved my room. It was a little dated, but you could tell that the staff are aware of this, be cause the room was spotless. My hat goes of to Manager Rich for a well ran hotel. The... More

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See 3 more reviews by Daryl W for Joliet
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 7 October 2012 via mobile

When we checked in the kid at the front desk said about 2 words and wasn't friendly at all. Our room was suppose to be a king jacuzzi suite bit was basically just a room with a pull out couch and an open archway into the bathroom where the jacuzzi/shower was. Weird! The room and bathroom were dirty and the... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Joliet-Plainfield, responded to this review
25 October 2012

Dear LLBloNo, As always we are glad to read feedback from one of our valued guests. We appreciate you taking the time to make us aware of the service and quality issues you encountered. I was sorry to read that you were disappointed with the room accommodations, cleanliness of the bathroom and hotel staff services received during your stay. Thank... More

East Moline, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 October 2012

Stay here for business, the check in was easy. The hotel looks kinda old not like the new HIE. But its still very nice, the rooms have LCD tvs. But they arent up to the new standards. The hotel was very nice, I used the pool it was warm and felt good. The hotel overall is in a great location,... More

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Princeton IN
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 September 2012

We stayed here on september 1st and we had a great stay. When we went to check in all the standerd rooms were out so they gave us a suite for the same price it had a hot tub in it. when we went into the pool it was warm but smelled like chemiclas really bad. the hot tub down... More

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Michigan City, Indiana
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 20 April 2012

I stayed here a few weeks back and arriving late wanted to check in and go to bed, Thalia? the person running the desk was really loud and annoying if not borderline crazy. I was an AODA counselor for 26 years and that woman was definetly high on something, she would not stop talking and all I wanted to do... More

Was this review helpful? Yes 5
IHGCare, Guest Relations Manager at Holiday Inn Express Joliet-Plainfield, responded to this review
31 May 2012

Dear Jim S, Thank you for your feedback. We are pleased you liked your room accommodations and breakfast. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable and had an unpleasant check in experience. We hope you give us a chance in the future to... More

Delray Beach, Florida
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 7 April 2012 via mobile

Great service, rooms could use updating, breakast bar was very good considering it offered eggs and bacon in addition to the usual cereal, yogurt, toast, waffles, etc. desk staff was wry helpful. Location is excellent - right off expressway, 5 minutes from a great restaurant (diamonds) for breakfast, lunch an dinner, as well as a mall and Barnes and noble.... More

Was this review helpful? Yes 1
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 April 2012 via mobile

All in all a good stay. Hot tub was down for the night I stayed. Staff was great, a bit of a sense of humor. Bed was very comfy and quiet. clean and great location

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Additional Information about Holiday Inn Express Joliet-Plainfield

Also Known As:
Holiday Inn Express Joliet-Plainfield Hotel Joliet
Holiday Inn Express Joliet-Plainfield Hotel
Holiday Inn Joliet
Joliet Holiday Inn
Address: 3231 Norman Avenue, Joliet, IL 60431
Phone Number:
Region: United States > Illinois > Joliet
Amenities:
Business Centre Fitness Centre Free Breakfast Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 23 hotels in Joliet
Price range (per night): RM319 - 422
Hotel Class:2.5 star (2.5*)
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Holiday Inn Express Joliet-Plainfield
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