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Hampton Inn & Suites Chicago Southland-Matteson

2.5 of 5
20920 Matteson Avenue, Matteson, IL 60443
Hotel amenities
Hampton Inn & Suites Chicago Southland-Matteson
Ranked #1 of 5 hotels in Matteson
4.0 of 5 stars 38 Reviews
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38 reviews from our community

    Trip type
Traveller rating
    14
    17
    3
    2
    2
Date Rating
Columbus, Ohio
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 16 May 2012

I was pleasantly surprised by my experience. The staff I encountered were all very pleasant and helpful. The room was comfortable and nicely decorated. The furniture had a few scratches, but everything else was beautiful. My room was spacious and my bed was very comfortable. I was really pleased to discover the toiletries available. I didn't want to check my... More

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Traveler1Tampa, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
21 May 2012

Here at the Hampton Inn & Suites Chicago Southland-Matteson we were glad to hear "I was pleasantly surprised by my experience". We always enjoy hearing from our guests! Thank you for posting such a pleasant review. More

Minnesota
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 May 2012

Stayed at this Hampton for business. The location is great as it's literally across the street from our office complex. However, the location is tricky the first time. It sits on a road behind a strip mall, so your gps may get you lost. It's a quick, easy drive from Midway airport. Just take Cicero all the way. There are... More

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Traveler1Tampa, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
21 May 2012

Frank guest reviews such as yours, are appreciated, as they give us the chance to improve. It seems the underlying issues you experienced were the result of unacceptable housekeeping practices. The problem you mentioned was brought to the attention of our housekeeping department and have been addressed. Thank you for your review. More

Atlanta, GA
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 22 March 2012
1
person found this review helpful

Stayed at this property while in Chicago to attend my grandmother's funeral. I was very impressed with the hotel and the staff. They were very responsive to our needs and very friendly. The rooms were well appointed and the lounge/breakfast area was beautifully decorated. The offered 24 hour coffee and tea as well as a decent breakfast buffet and fresh... More

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Traveler1Tampa, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
27 March 2012

First of all, our condolences for the loss of your grandmother. Thank you for taking the time to write such a nice review and we look forward to seeing you again here at the Hampton Inn & Suites Chicago Southland-Matteson. More

Bradenton, FL
Top Contributor
134 reviews 134 reviews
Reviews in 84 cities Reviews in 84 cities
399 helpful votes 399 helpful votes
4 of 5 stars Reviewed 22 March 2012
1
person found this review helpful

Stayed here for two nights. The first night was the evening before a big presentation to a nearby company. In final rehearsal, my laptop crashed. It was 11 p.m. I need to print out my presentation and also send it by e-mail to the company for possible use in the morning. Luckily, a young man named Brandon was working the... More

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Traveler1Tampa, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
27 March 2012

 Here at the Hampton Inn & Suites Chicago Southland-Matteson we're always looking for ways to identify star performers on our team and will share your positive review with Brandon. Thank you for taking the time to post your thoughts! More

Frankfort, Illinois
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 21 March 2012
1
person found this review helpful

room and service very nice....after long day working last thing i wanted was loud chain restaurant....asked front desk for good place to eat...recoomended local place steakhouse...mr bennys...very good way to end day.....i would stay here again....... More

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Traveler1Tampa, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
27 March 2012

We are glad to hear how much you liked our restaurant suggestion and would like to thank you for your review of our hotel the Hampton Inn & Suites Chicago Southland-Matteson. We forward to hosting you again in the future. More

Lewistown, Illinois
Contributor
17 reviews 17 reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 14 February 2012

I checked into this hotel on a Thursday evening. I noticed that the hotel was very clean, and my room smelled very good, in fact a little too good as I was worried that the air freshener would affect my allergies but it did not. The bed was comfortable and I had no issues with the heating in the room,... More

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Traveler1Tampa, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
27 February 2012

 We always enjoy hearing from our guests here at the Hampton Inn & Suites Chicago Southland-Matteson. Hopefully, we'll have the opportunity to host you again soon. More

New York City
Top Contributor
87 reviews 87 reviews
Reviews in 40 cities Reviews in 40 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed 8 February 2012

After checking out of a downtown Chicago hotel, where I paid for internet and everything else, this hotel is a nice change. Free wireless/wired with hhonors, nice fabrics on bed which looked very clean. Comfortable bed, and good work area. My wake up call never arrived, and Ii was cold unless I turned the heat up to 85. Heating system... More

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Traveler1Tampa, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
27 February 2012

Guest reviews such as yours, are appreciated, as they give us the chance to improve. Your feedback is essential to our future success! Your comments will be brought up at our next meeting concerning the boarding pass problem. Thank you and we hope to host you again soon. More

Saint Paul, Minnesota
Top Contributor
50 reviews 50 reviews
Reviews in 42 cities Reviews in 42 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 6 February 2012

Have stayed ~3times now. Last was huge Room403 (double, suite)-photos & video(I hope) attached. Nice price @ <$100 for latest generation Hampton (my fav discount brand) near large city. THE GOOD: all that is typical of Hamptons-'cloud9' bed, bathroom decor & supplies, free hot breakfast (inlc. waffle, oatmeal, & various choices), nice decor, free buffet 'dinner' on Wednesday eves, 4~10... More

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Traveler1Tampa, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
27 February 2012

We take all feedback seriously, and sincerely regret you had problems with the noise and will take your suggestion to our management meeting. We are also glad to hear you would stay here again and will look forward to seeing your then. More

Portland, OR
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 24 January 2012

I absolutely loved this hotel, and it's made me choose Hampton Inns for all my travel. Quiet rooms, nice decor, very comfortable bed & linens, free in-room wifi, free parking, free breakfast & evening receptions. I've stayed in far more expensive hotels that are charging me $10-20 per night for parking and wifi, let alone breakfast. It's the quality of... More

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Traveler1Tampa, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
26 January 2012

 Here at Hampton Inn & Suites Chicago Southland-Matteson our associates pride themselves on providing excellent guest service and will be pleased to hear they exceeded your expectations! Your review will certainly be shared with them. Thank you. More

Kansas City, Missouri
Senior Contributor
25 reviews 25 reviews
Reviews in 16 cities Reviews in 16 cities
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed 3 January 2012

DH and I have stayed at this hotel several times, always over holidays, when we were visiting family in the Chicago area. Until this visit, the hotel has always been fine. The beds are comfortable, the staff are cheerful and helpful, and the rooms well appointed. Over the Christmas weekend this year, however, when we checked in, we were handed... More

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Additional Information about Hampton Inn & Suites Chicago Southland-Matteson

20920 Matteson Avenue, Matteson, IL 60443
Price range (per night):* RM326 - 525

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Hampton Inn & Suites Chicago Southland-Matteson
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