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All 8 Mattoon hotels »

Comfort Suites Mattoon

2.0 of 5
1408 E. Broadway, Mattoon, IL 61938
Hotel amenities
Comfort Suites Mattoon
Ranked #5 of 8 hotels in Mattoon
3.0 of 5 stars 13 Reviews
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13 reviews from our community

    Trip type
Traveller rating
    2
    5
    2
    2
    2
Date Rating
palos hills
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 22 April 2012

Overall, this hotel is gross! It is visably dirty, and while it is under construction, the rooms, which are not, are filthy! After checking in we noticed the sheets on one of the queen beds was dirty, along with the pillowcase. We also noticed both of the comforters on the beds had stains on them. Further, the carpets were stained... More

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See 2 more reviews by jan v for Mattoon
Senior Contributor
29 reviews 29 reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 29 January 2012
2
people found this review helpful

This hotel is probably the best one in Mattoon. I rooms are quiet and clean. Breakfast is fairly good. My only real complaint ia that every time we stay here the staff is grumpy. Everyone from check in desk help to the house keeping service. Maybe they have to eat a whole lemon before their shift or something? Ha! More

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Taylorville, Illinois
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 13 September 2011
2
people found this review helpful

Stayed due to wedding at another hotel. Choice member. Room smelled like smoke. Bathtub and stool had hair on them We did not notice until went to take shower in the morning. There was food in the fridge that looked like it had been there awhile. Told front desk manager and she said that I should have said something the... More

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Hannah710, General Manager at Comfort Suites Mattoon, responded to this review
19 September 2011

In regards to your recent stay with us, I would like to apologize that it was anything less than satisfying. When problems are experienced they are not taken lightly and we would have been more than happy to switch you to another room had we been notified when the errors were found. I would like to let you know that... More

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Rochester, MI
Top Contributor
84 reviews 84 reviews
Reviews in 61 cities Reviews in 61 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 22 August 2011

We've stayed here many times and while it's not our first choice for comfort, etc., we always get the best price here. Our rate was $25 less than the Holiday Inn Express, which would be my first choice. Room was large; lots of fluffy linens; quiet room with minimal noise from upper floor; fairly quick internet access in Business Center.... More

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See 3 more reviews by Janice1978 for Mattoon
Hannah710, Manager at Comfort Suites Mattoon, responded to this review
30 August 2011

Thank you so much for taking the time to give the Comfort Suites positive feedback. It is always nice to hear and see that we have satisfied guests. We look forward to working with you in the future, and are very pleased that you left our property happy! We strive to accommodate everyone with the highest professionalism and positivity, and... More

Taylorivile, Il
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 14 August 2011

I was driving my family home from Florida and this is half way. I am a Diamond member and stayed at this hotel a couple of months ago. We stopped to get a room around 1pm as everyone was very tired of driving. I went into the hotel to rent 2 rooms and waited at least 5 minutes for someone... More

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See 2 more reviews by Penny B for Mattoon
Hannah710, Manager at Comfort Suites Mattoon, responded to this review
17 August 2011

I am very sorry for your unsettling visit. I do appreciate you taking the time to share your comments and concerns. Our front desk is to be staffed 24/7, and I apologize that it was empty at the time of your arrival. Proper action has been taken to avoid this situation in the future, and on behalf of Comfort Suites,... More

Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 10 July 2011

We just needed a clean place to sleep. The floor in the room was damp but they came right away to clean it and run and ozone machine. However, it was still damp the next morning. The room had an overpowering smell of cheap air freshener your grandmother would buy. It wasn't horrible but I prefer no smells at all.... More

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Hannah710, Manager at Comfort Suites Mattoon, responded to this review
21 July 2011

Thank you for your comments and feedback in regards to your recent stay with us. We apologize that your stay was anything less than satisfactory. We have addressed the issues you experienced. Again, we will like to Thank you for taking the time to provide this information as it helps to better our service to you and many others that... More

Carbondale, Illinois
1 review
2 of 5 stars Reviewed 25 June 2011

My room smelled like cigarrettes and when i told the front desk she offered to come up and spray air freshener...then they charged my personal account rather than charging our company card and said it may take up to 15 days to get my money back. The elevator is slow, staff isn't very helpful,and i don't think my room was... More

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Christine Cloyd, General Manager at Comfort Suites Mattoon, responded to this review
27 June 2011

We just had all the rooms carpets cleaned professional one week before her stay. We also used an Ozone machine in all the rooms prior to her stay. When there is a lot of humidity as there was last week sometimes you will get a smoky smell and we have special air freshners that we have bought from ECHO LAB... More

Rochester, MI
Top Contributor
84 reviews 84 reviews
Reviews in 61 cities Reviews in 61 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 30 June 2010
1
person found this review helpful

Stayed at this hotel 6 years ago and liked the hotel then and see little difference after 6 years--that's a good thing. However, there were a couple of things that weren't up to par. The hotel is supposed to be Non-Smoking and our room reeked of smoke the moment we walked in. The room was very large and more than... More

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See 3 more reviews by Janice1978 for Mattoon
pekin, illinois
1 review
4 of 5 stars Reviewed 21 February 2010

3 of us stayed in a suite. We needed to check in early. The staff were more than helpful and we were able to check in at 9:30a.m. Beds were very comfortable and the front desk staff are awesome. They go out of there way to help with directions to where ever you need to go. Was very pleased and... More

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Peoria, Illinois
Contributor
17 reviews 17 reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 December 2007

Our daughter lives in Charleston (7 mi), so we visit often. We always stay at the Comfort Suites in Mattoon. It is simply the best around. Staff is helpful and friendly, rooms large, nicely decorated and clean, beds comfortable, breakfast good. Several good restaurants are just a stone's throw away. We reserved a block of rooms for her weddings, and... More

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Additional Information about Comfort Suites Mattoon

  • Mattoon Comfort Suites
Address: 1408 E. Broadway, Mattoon, IL 61938
Price range (per night):* RM370 - 380

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Comfort Suites Mattoon
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