We stayed at this hotel a couple weeks ago and it was one of the best hotels I have stayed at in years! Clean, big pool, and the staff was wonderful. I will always stay at this hotel when I come to the area! Thank you for a remarkable visit! More

The room was NOT at all what I was told it would be, when I complained the staff was rude and wouldn't give me a refund after only being there for minutes!!! They promised me a 20% refund only to get charged $88 more than my oringinal fee!! The staff is completely incompetent and arrogant, avoid this hotel at all... More

I wish I had seen the travel advisor reviews before I booked five rooms for family staying for a funeral. They totally messed up our reservations and blamed Best Western. They simply gave my room away and I had to wait until 10:30 pm when someone failed to show. The desk staff was basically incompetent, and unhelpful and unconcerned about... More

My family reserved a number of rooms here for the nights before and after my grandmother's funeral. As the service was occurring at a later date, reservations were made a month or more in advance. When we arrived, they were short one room, and it proved nearly impossible to get a room despite our numerous confirmations and other proof. Apparently... More

I use this hotel on a regular basis when visiting central Illinois. The last visit, for a funeral, booked 5 rooms for a total of 12 room nights. Rooms were (as always) clean. All rooms were no smoking and had no stale smoke odor. The staff, as always, was friendly and helpful. The only down side was that the pool... More

Had a wedding at Allerton Park and they were booked... We knew we weren't in for a quality hotel when we saw the flies swarming around the front desk staf. Rooms were icky...this was obviously a smoking hotel where they tried to cover up the stink with carpet deoderizer and spray. For one night, we made it through. Next time... More

I have stayed here a couple times in the past, but this time is the last. First, friends staying had to leave early, they got charged for a extra day even though they checked out before the check out time. When I checked out, we got charged for a higher rate than what was quoted. After a short dicussion they... More

The night clerk came to my aid when my husband had a low blood sugar, diabetic episode in the middle of the night., 2:30 am. She watched while I went to our car in the parking lot to gather his pills. It happened to be very cold and snowing. Held the door for me, and offered juice or milk with... More

After reading all the negative reviews ( seems to come from the same family members and giving one sided view of the whole situation ), i would like to complement this hotel for thier friendly customer service and clean rooms. I have been visiting this hotel for the last 2 years and never once treated bad or also double booked.... More