The staff was pleasant and extremely helpful, People at the front desk greeted us every time we we walked by. We were asked quite often by them and the manager, if there was anything they could do for us. Quite a change from some of the more expensive hotels we have stayed where the staff hardly noticed their guests or... More

We had a night's layover in Chicago after our trip to Italy. This hotel was just right for us. We landed and I called for the shuttle. I asked how long, she said "20 minutes"...It took 22. Good start! Comfortable ride, very courteous and friendly driver. Got there, checking in, the night clerk told us she undertood we must be... More

I called a few days in advance of our reservation to see if we could check in early. Was told they would make a note of it. When we checked in the desk clerk asked us if we would like a free upgrade to a suite instead of the room we booked. Of course we took it and they did... More

Upon checking in we were asked what brought us to the area. We told them we were there for a funeral and a card thanking us for staying at the hotel but also acknowledging that we had lost a loved one was place under our door. Nice touch! The rooms were average but the staff was great, which made this... More

We were dining late in the area and decided to stay overnight in the area. I found this hotel on Expedia it was cheaper on Expedia than through the hotel website The hotel entrance was very clean.. Staff was very nice. Breakfast was average ..Hot food items were egg omlette with cheese.. Sliced ham and waffles. The staff attendant in... More

Pros: 1. The comforter is super comfortable - even better than what I experienced when staying at the Seattle Sheraton last year. 2. The surrounding is pretty quiet. They also have a spacious yard which makes it feel much better than those hotels facing the street directly (plenty of those around the ORD area). Cons: 1. It's a bit from... More

Attentive staff, clean room, great bed and reasonably priced. The gift bag was a nice touch. The breakfast area was very busy and ran out of silverware, but the hostess was quick to react. The parking lot is tight and a little hard to navigate with big vehicles and the location of the property is not great.

Ever since attaining Gold status in the Club Carlson, I have stayed here a lot recently. I have been treated to room upgrades, welcome snacks, and a willingness to honor a late check out request. The hotel is always clean and staffed by friendly people. Even when I arrived at 1pm, they were able to check me in with a... More

This hotel was chosen as I thought it would be good value for my money, based on others in the chain. I was not disappointed. The staff was very courteous and helpful, the complimentary breakfast average but plentiful, and the room was comfortable. At $20+ a night less than the other options in the area, it's a good choice for... More