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Hilton Northbrook

3.5 of 5
2855 North Milwaukee Avenue, Northbrook, IL 60062
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Hilton Northbrook
Ranked #3 of 5 hotels in Northbrook
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99 reviews from our community

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Traveller rating
    28
    44
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    5
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Cleveland, Ohio
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
Reviews in 28 cities Reviews in 28 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 14 May 2013 NEW via mobile

Stayed one night while passing through the Chicago area. I was given a quiet forest-view room, as requested, but the air conditioner rattled so much, it was impossible to sleep. The room was clean though it smelled strongly of bleach/chlorine. A bulb was burned out over the sink, and I was not aware that the club chair was also a... More

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Chicago Heights, United States
1 review
5 of 5 stars Reviewed 13 May 2013

This hotel was very friendly and helpful. The room was extremely nice with a pleasant aroma and all the essentials. Nice bed, great shower, microwave and fridge. Didn't get a chance to go to the pool, but it looked great, and I would love to come back another time to enjoy it. I would definitely stay here again.

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Review collected in partnership with Hilton Hotels & Resorts

bobmsmith, Director Room Division at Hilton Northbrook, responded to this review
15 May 2013

Vicki, Good afternoon and thank you for staying with us, we look forward to seeing you every year at the Annual Hazmat conference. We appreciate you taking the time to give our hotel & services such a good review.. I will share your comments with the rest of the team at todays staff meeting.. Have a Great 2013.. More

Indianapolis, United States
1 review
5 of 5 stars Reviewed 7 May 2013

This hotel was much nicer than I was expecting. There were water glasses provided during our conference session, which I appreciated. The rooms were also very nice. There was some initial confusion with my group of rooms because I was paying with 2 checks for 4 different rooms, but they were able to make it work without any headache. The... More

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Review collected in partnership with Hilton Hotels & Resorts

A TripAdvisor Member
2 of 5 stars Reviewed 5 May 2013

Was meeting my wife at hotel. My flight was delayed and hers got in very late. She arrived at hotel first, past midnight and was told she could not check in without me as reservation was under my name. Was told to wait in lobby until I got there. Finally let her check in after she asked for a manager.... More

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Review collected in partnership with Hilton Hotels & Resorts

bobmsmith, Director Room Division at Hilton Northbrook, responded to this review
15 May 2013

First of all, thank you for your candid feedback of your stay with us. I appreciate you selecting our hotel. I understand that you were disappointed with some issues at our hotel and more specifically regarding the cleanliness of our hotel. I sincerely apologize that we did not meet expectations and I am actively working with our housekeeping team to... More

salem, VA
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 29 April 2013

This is the ONLY hotel I will ever stay at in the Northbrook area. The rooms are always clean and neat. And, the staff is WONDERFUL - they always treat me like a princess when I am there to stay. I love going back each time. The front desk is always very welcoming and made sure on this trip that... More

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Review collected in partnership with Hilton Hotels & Resorts

bobmsmith, Director Room Division at Hilton Northbrook, responded to this review
1 May 2013

Jennifer, Good afternoon and thank you for the "Excellent" review. It was a pleasure to meet you in person the other day and during a natural disaster. The floods waters are nearly gone and at no time was our hotel effected. We appreciate you taking the time give our team such high praises. Gary , Steve and the rest of... More

Grand Rapids
Top Contributor
53 reviews 53 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 25 April 2013

I was here for a few days on business. It is ideal if you are near Allstate as I was for training. This is a decent hotel and is starting to show its age. It is overall a nice place but I didn't experience a high level of service. When I came in noone helped with luggage or was even... More

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bobmsmith, Director Room Division at Hilton Northbrook, responded to this review
1 May 2013

Good afternoon and thank you staying with us, we appreciate you taking the time to give such a thorough review. I will share your candid comments about the hotel and services with our team at todays staff meeting. We sincerly apppreciate your business and look for to serving you in the near future. Have a Great 2013.. More

Ottawa, Ontario, Canada
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 22 April 2013

We were unintended guest at this hotel, United Airlines cancelled our connecting flight. The Front desk staff were awesome and show real empathy at our situation. They offered a care pack to us that we readily accepted as our luggage went home without us. We took advantage of the bar for some late night food. Food was tasty, just wish... More

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bobmsmith, Director Room Division at Hilton Northbrook, responded to this review
24 April 2013

Good afternoon and thank you for the "Excellent" review. I will make sure to recognize our Front Office team. They are the first and last impression that our guests experience. Have a Great 2013.... Thank you . More

germantown, md, United States
1 review
5 of 5 stars Reviewed 19 April 2013

A very nice hotel. The restaurant sunday brunch is unsurpassed ( unless you don't like all you can eat snow crabs, peel and eat shrimp, prime rib, and about 25 different salads ). The hotel provides a free shuttle to surrounding areas. The internet is fast and trouble free. You can connect your PC to the TV if you want... More

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Review collected in partnership with Hilton Hotels & Resorts

bobmsmith, Director Room Division at Hilton Northbrook, responded to this review
24 April 2013

Good morning and thank you for taking the time to give us such a "Great" review of the Hotel and services we offer. We continus to make improvements both in service and the Hotel we are glad to see are efforts have not gone un-noitced.. Have a Great 2013.. More

Barboursville, West Virginia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 18 April 2013 via mobile

I was there for training and my company paid for the room so I am not sure of the value. The rooms were small since they put me with a roommate. There was inly one small closet for the 2 of us to use. The breakfast buffet was not very good at all.

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bobmsmith, Director Room Divsion at Hilton Northbrook, responded to this review
24 April 2013

Hello, Thank you for staying with us, we appreciate you taking the time to review our hotel & services. I will share your candid comments with our Executive Chef. We look forward to serving you in the future. Have a Great 2013. More

Beijing
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 16 April 2013 via mobile

about 20 minutes from international airport, the hotel is located in a very quite area and is designed for business meetings. Rooms are large and clean, restaurant is fine with a good staff. Only point, the fitness centre and swimmimg pool, quite small and without any window. With all that space around they could have found a nicer solution.

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bobmsmith, Director Room Division at Hilton Northbrook, responded to this review
20 April 2013

Good afternoon and thank you for staying with us, we appreciate you taking the time to write such a good review of our hotel. I will share your review and comments with our team. Have a Great 2013. More

 
 
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Additional Information about Hilton Northbrook

Also Known As:
Hilton Northbrook Hotel
Hilton Northbrook Hotel Northbrook
Northbrook Hilton Hotel
Hilton Hotel Northbrook
Northbrook Hilton
Address: 2855 North Milwaukee Avenue, Northbrook, IL 60062
Phone Number:
Region: United States > Illinois > Northbrook
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 hotels in Northbrook
Price range (per night): RM307 - 669
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Hilton Northbrook
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