We stay at Comfort Suites all over the US and have never had anything like this happen. This property sits on a busy, commercial street that is termed a "highway". Problem is, they dont tell you that when you reserve online. Since we checked in late at night, the place was full. We immediately realized how noisy it was in...
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Dear theaterlvr;
I am sorry that you did not enjoy your stay as much as you could have. Since we are located on a busy street we make every effort to ensure guests are aware of their booking options. For example, on the Choicehotels.com website, as well as 3rd party websites, each and every room description states either "Faces Street"...
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One thing that I haven't seen a lot is a 24 hour cancellation requirement, so I thought people looking at reviews should be aware. I read the tripadvisor reviews and was deciding between SpringHill Suites and Comfort Suites, but I didn't realize CS had the 24 hour cancellation requirement.
Overall, the stay was fine. The hotel does show its age,...
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Dear CoastalJen;
Thank you for not judging a book by its cover! We truly appreciate you taking time to share your experience. With our property being brick and on a busy street, keeping up with curb appeal has been a challenge. Rather than fight a loosing battle we put our efforts and energy into making sure the landscaping and lawns...
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Awesome rooms with fun jacuzzis and a very comfy bed. Nice big pool. Very clean and affordable
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Dear Dadus101;
We are pleased you enjoyed your stay with us. We look forward to having you the next time you are in the Oakbrook Terrace area.
Sincerely,
Geri Mulso
Assistant General Manager
Comfort Suites, Oakbrook Terrace
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Location easy to find. Check in very efficient with friendly staff. Breakfast was typical for this tier hotel. Nice area for breakfast which was clean. We had a jacuzzi suite which was nice. Only issue was the carpet was significantly stained but everything in the room was clean and orderly otherwise. Pool was closed for repairs so make sure you...
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Dear BDgolfer:
Thank you for taking time to share your experience with our property. We do have the carpet whirlpool suite you stayed in scheduled for replacement this fall. We are truly pleased you enjoyed your stay.
Sincerely,
Geri Mulso
Assistant Manager
Comfort Suites, Oakbrook Terrace
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The room was spacious, confortable and the convenience of having a sofa bed at no extra charge was great. Two televisions in the suite was also a benefit. The stay was great, great price and close to Chicago Loop.
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Dear puertorcohot29;
We are pleased you enjoyed your stay and took time out to let us know. We look forward to hosting you the next time your travels bring you to the Chicago area.
Sincerely,
Geri Mulso
Assistant General Manager
Comfrot Suites, Oakbrook Terrace
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Comfortable rooms, great service staff and great value for your money!
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Dear Rajesh B;
Thank you for taking time to write a review for our property. We are very pleased you enjoyed your stay and look forward to hosting in the future.
Sincerely,
Geri Mulso
Assistant General Manager
Comfort Suites, Oakbrook Terrace, IL
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We stayed here while attending the International Housewares Show at McCormick Place for 5 nights. This hotel was excellent for our purposes, with a true suite arrangement which allowed us to maximize our time with the wireless internet and the room arrangement. The staff were all very helpful and friendly and made us feel welcome. Rooms were clean, comfortable and...
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Dear Terry M;
Thank you for taking time out to share your experience at Comfort Suites Oakbrook Terrace with others. We truly appreciate that and are pleased you enjoyed your stay.
Please keep us in mind next time your travels take you to the Chicago/Oak Brook area, we look forward to hosting you in the future.
Sincerely,
Geri Mulso
Assistant...
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Love this Hotel. The staff is courteous knowledgeable & extremely accommodating to ensure a wonderful stay. Attention to detail is second to none, rooms are very clean, the beds are very comfortable and there is plenty of storage to unpack clothes,. We love the separate sink area as we have all girls. The separate living area with a second tv...
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Dear MamaTrav:
Thank you for taking some time to let us know how much you enjoyed your stay. We are pleased we are consistently meeting and exceeding your expectations and look forward to your return.
Sincerely,
Geri Mulso
Assistant General Manager
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We stayed 18 nights with a 4 year old and a 6 year old!!! And our kids had an amazing time thanks to the wonderful staff! I must admit when we booked the hotel I wasn't too sure what to expect, as some of the reviews said that the place was run down. But honestly for the price the standard...
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Dear TheGOLDGirL:
We truly enjoyed spending the holidays with you and your boys!! You we all looked forward to hearing about your families adventures of the day. I was our sincerely privilege to help make your stay in the states as enjoyable as possible. We hope to see you and your family again in the future!
Sincerely,
Geri Mulso
Assistant...
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We had a great 3-day trip to Chicago, and stayed here. This is on Roosevelt Road, just off of I-290 where it crosses I-294. We mostly went downtown or the the museum of Science and Industry. The hotel was conveniently located, and has very nice amenities. It is well maintained and modern. Staff is great, vidoe surveillance inside the hotel...
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Dear AllenatHome1;
Thank you for taking some time to relay your experience at our property. We truly appreciate your kind words.
If there is anything we can do for you in the future, please do not hesitate to contact us.
Sincerely,
Geri Mulso
Assistant General Manager
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