This is an older hotel that needs updating. The good things were that the room was quiet because I had requested a room not facing 22nd . We were on the 4th floor which was away from the noisy bar.
When we checked in there wasn't a refrig or microwave in the room. When I called and stated that it...
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Overall the experience was fine. The front desk clerks were professional and good at their jobs. My issues lie with housekeeping and maintenence. When I got to the room I noticed a very large vomit stain on the lamp shade. The room did not smell of vomit but the fact that it was never taken care of was embarrasing for...
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Over the years I have stayed at this hotel as a HI, then a Sheraton, and now a HI again. New owners with a Bar Louie in the lobby where there was open space and a restaurant. Clean, beds a little to soft for me, indoor pool. Nice staff, resolved a noise issue, workmen, by moving me so I could...
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Dear Guest
Thank you so much for dedicating the time to give us feedback regarding you recent stay with us. It is our goal to provide the outmost level of comfort and service to all of our guests. Though we are starting a renovation project, which will enhance the overall hotel with added amenities for our guests, we should have...
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Exceptional staff!
We haven't used a Holiday Inn for years. But in a pinch I ran into the Oakbrook property and asked for help with getting something done. Asim and Nichole demonstrated out of the box thinking and went above and beyond to help me solve my problem.
It was great to find bright, empowered, genuinely service oriented people, as...
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Dear Mr. Charles O. Pratt IV
Thank you for the review. As a manager and a team member of the Holiday Inn Chicago Oakbrook,I can assure you that there is nothing more rewarding than hearing our guest have a pleasant experience. It makes all of us proud of the work we do. Asim and Nichole are very happy that they...
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Hotel was afordable and a good place to stay. The hotel staff was exceptional in making my stay better than normal. The hotel has a very comfortable restaurant with a DJ on most nights. Comfortable rooms that were clean and well attended to.
Easy access to all types of venues as well.
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Dear Mr. Ralf G.
Thank you so much for taking the time to give us your feedback regarding your last visit to the Holiday Inn Chicago Oak Brook. It was a pure pleasure to be of service and I hope that we could be a home away from home for you and your family any time you are in our...
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This hotel is pretty average with the perk of a very comfortable bed and pillows.
I do think once the entire renovation is complete that this hotel will jump to above average.
Pros: Near a mall, Costco, and some pretty good eats
Very comfortable bed and pillows
Flat screen TV (at least in room 448)
Cons:
Filthy carpet
New front...
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Dear Guest.
Thank you for taking the time to share your experience regarding your last visit to the Holiday Inn Chicago Oak Brook. As you mentioned, we are always in the process of enhancing the experience of all our guests through improving the service and product status. I hope that you will give us the opportunity to be of service...
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friendly staff. clean rooms. good food and great location. These guys go out of their way to make sure that everyone is having a great stay. I had left my bag in a taxi from the airport. The manager tracked down the cab company and the cab driver and got my item back for me by the time I was...
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Dear Mr. M
We like to thank you for taking the time to share your feedback. We are extremely happy that you had a great experience with us and that we were able to recover your item. Our team is always dedicated to provide an outstanding service to all of our valued guests. We look forward to serve you in...
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The service was fine for an overnight business trip. The food was good in the restaurant. The room was clean, but would be a little for a family with children.
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Dear Guest
We at the Holiday Inn Oakbrook try to satisfy the needs of a wide range of guests and your input is helpful in seeing places where we can improve. I am glad to see a positive review and that your basic needs were met, we look forward in providing you with that WOW factor in with your next...
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This is a services lacking hotel. The business center is pay as you go(39 cents a minute) Old televisions with no channel selections. The staff is ok, but lack attitude that you would expect. No coffe a available unless you use the rooms machines or go to the bar in the hotel. The gift shop was not open. Rooms were...
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Hello Mr. Timothy H.
I like to take the opportunity to thank you for dedicating the time to share your experience regarding your recent stay at the Holiday Inn Chicago Oak Brook. It gives us the guest point of view regarding opportunities for us to improve any areas of service and/or products. As any other service provider we strive to...
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This was my first stay at this location. Area of town was nice, many places to shop and eat nearby. I think they spent more time on the lobby then they did on the rooms tho. Beds are extremely comfy.....the bathroom was small but everything worked well. Of course there are NEVER enough eletrical outlets! On site free parking (not...
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Dear Guest
Thank you very much for taking the time to write a review. We are glad that your experience was pleasant. We are currently working on finding ways to see if the mechanics of the elevator would allow us to increase the speed of their operations. Also the speed of the service providers at Bar Louie is also being...
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