I had an early morning flight at the end of a business trip, and I picked this Holiday Inn Express over the other hotels in the area. I didn't arrive until 11:30pm. The check-in process was very quick and the manager was very friendly, but during the process, somebody called the front desk complaining about the noise from a wedding... More

We stayed during the first week of June. A number of positives and negatives. We had to switch rooms late one night as there was smoking in another room that backed-up through the bathroom vent. According to the staff, this happens occaisionally and is a major defect in ventilation design/cleanliness. The staff was very accomodating with the late night move... More

Stayed May 23rd before flying out to Jamaica for 7 days. No problems, room was clean, car was secure for 7 days. Shuttle was on time. Just what we needed. Did not use the pool but it looked clean and well maintained. We would stay here again.

I have traveled all over the US, Canada and Europe and have stayed at many IHG properties. Brittany today went the extra mile to help me with reservations next week at this property. She should teach how to great others working the front desk.

This hotel doesn't benefit the Holiday Inn Express brand. The building is modern and clean. All of the basic requirements are here. But the staff at the reception desk clearly hates their jobs and has little regard for its customers either. They do their jobs competently but make no effort to be friendly. The rooms are adequate and reasonably comfortable.... More

It was OK for one night stay before taking an early morning flight. The room looked decent for the price, although the wall was so thin that I could hear a lot from next door. The place is near the airport, so there is constant noise from busy traffic too. Also, there is not much available within walking distance. What... More

Brittany & Sam were fantastic making sure my stay was perfect! The weather in Chicago stranded me in the city for the evening, but with their help I was directed to great restaurants, and help with travel information for tomorrow. They are very knowledgeable with all the attractions in the area, and very articulate with their language making the information... More

We choose this hotel while visiting Chicago because the Magnificent Mile and the Loop were sold out that weekend and because we got a decent fare, including the parking and breakfast. The hotel is kind of far from downtown, but you are roughly one hour away by hotel shuttle and Blue Train. The shuttle runs every half an hour and... More

This was once the place to stay at O'Hare, It is now a HI Express, it was OK, if you cant get into any other hotel chain like Marriott or Hilton I couldn't, it works. Parking can be a conundrum at times, it was raining and I had to pull across the way and walk back in the pouring rain.... More